Dell External OEMR R620 Owners Manual

Dell External OEMR R620 Manual

Dell External OEMR R620 manual table of contents:

  • Dell External OEMR R620 | Owners Manual - Page 1
    Dell PowerEdge R620 Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001
  • Dell External OEMR R620 | Owners Manual - Page 2
    ...use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information ...
  • Dell External OEMR R620 | Owners Manual - Page 3
    Contents Notes, Cautions, and Warnings...2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...11 Home Screen...12 Setup Menu...12 View Menu...13 Diagnostic Indicators...13 Hard-Drive Indicator Patterns...14 Back-Panel Features And Indicators...15 NIC Indicator ...
  • Dell External OEMR R620 | Owners Manual - Page 4
    Operating With A Setup Password Enabled...32 Entering The UEFI Boot Manager...32 Using The Boot Manager Navigation Keys...33 Boot Manager Screen...33 UEFI Boot Menu...34 Embedded System Management...34 iDRAC Settings Utility...34 Entering The iDRAC Settings Utility...34 3 Installing System ...
  • Dell External OEMR R620 | Owners Manual - Page 5
    ... Installing A Processor...70 Power Supplies...71 Hot Spare Feature...72 Removing An AC Power Supply...72 Installing An AC Power Supply...73 Wiring Instructions For A DC Power Supply...74 Removing A DC Power Supply...76 Installing A DC Power Supply...77 Removing The Power Supply Blank...78 Installing...
  • Dell External OEMR R620 | Owners Manual - Page 6
    ...Board...94 Installing The System Board...96 4 Troubleshooting Your System...97 Safety First-...System Startup Failure...97 Troubleshooting External Connections...97 Troubleshooting The Video Subsystem...97 ... Power Supplies...100 Troubleshooting Cooling Problems...100 Troubleshooting Cooling Fans...101 ...
  • Dell External OEMR R620 | Owners Manual - Page 7
    System Board Connectors...110 Disabling A Forgotten Password...112 7 Technical Specifications...113 8 System Messages...117 LCD Messages...117 Viewing LCD Messages...117 Removing LCD Messages...117 System Error Messages...117 Warning Messages...131 Diagnostic Messages...131 Alert Messages...131 9...
  • Dell External OEMR R620 | Owners Manual - Page 8
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  • Dell External OEMR R620 | Owners Manual - Page 9
    ...before power to the system is turned off. 2 NMI button Used to troubleshoot software and device driver errors when running certain operating... Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. The identification buttons on the front...
  • Dell External OEMR R620 | Owners Manual - Page 10
    Item Indicator, Button, or Connector Icon Description NOTE: DVD devices are data only. 6 7 8 vFlash media card slot LCD menu buttons LCD panel Allows you ...A slide-out label panel, which allows you to record system information, such as Service Tag, NIC, MAC address, and so on as per your need. ...
  • Dell External OEMR R620 | Owners Manual - Page 11
    ... system is turned off. 4 NMI button Used to troubleshoot software and device driver errors ... only if directed to do so by qualified support personnel or by the operating system's documentation. The identification ... allows you to record system information, such as Service Tag, NIC, MAC address, and ...
  • Dell External OEMR R620 | Owners Manual - Page 12
    Figure 3. LCD Panel Features Item 1 2 3 Button Left Select Right Description Moves the cursor back in one-step increments. Selects the menu item highlighted by the cursor. Moves the cursor forward in one-step increments. During message scrolling Press once to increase scrolling speed Press ...
  • Dell External OEMR R620 | Owners Manual - Page 13
    ... Host, Model, or User String for the system Displays the Asset tag or the Service tag for the system. Displays the power output of the system in ...System Event Log or system messages for the specific issue. If it is due to a problem with the power supply, check the LED on the power supply. Re-seat the...
  • Dell External OEMR R620 | Owners Manual - Page 14
    ..., or back-filler bracket is removed. Ambient temperature is too high. External airflow is obstructed. See Getting Help. Memory indicator Condition The ... the location of the failed memory. Reinstall the memory device. If the problem persists, see Getting Help. Hard-Drive Indicator Patterns Figure ...
  • Dell External OEMR R620 | Owners Manual - Page 15
    Drive-Status Indicator Pattern (RAID Only) Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, and off Blinks amber four times per second ...
  • Dell External OEMR R620 | Owners Manual - Page 16
    Item 6 7 8 Indicator, Button, or Connector Video connector USB connectors (2) Ethernet connectors (4) Icon Description Allows you to connect a VGA display to the system. Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. Four integrated 10/100/1000 Mbps NIC ...
  • Dell External OEMR R620 | Owners Manual - Page 17
    Item Indicator, Button, or Connector Icon Description To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds. 2 3 System identification connector iDRAC7 Enterprise port Allows you to connect the optional system status indicator assembly through the optional...
  • Dell External OEMR R620 | Owners Manual - Page 18
    ... or 10 Gbps). The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received. Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply (when available) has an ...
  • Dell External OEMR R620 | Owners Manual - Page 19
    ...the power supply and that the power supply is operational. Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch,... and technical specifications. This document is available online at support.dell.com/manuals. The rack documentation included with your rack solution...
  • Dell External OEMR R620 | Owners Manual - Page 20
    20
  • Dell External OEMR R620 | Owners Manual - Page 21
    ...startup: Keystroke Description Enters the System Setup. 2 Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform ...
  • Dell External OEMR R620 | Owners Manual - Page 22
    ... from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup 1. 2. Turn on or ...
  • Dell External OEMR R620 | Owners Manual - Page 23
    ... information about the system such as the system model name, BIOS version, Service Tag, and so on. Displays information and options related to installed ..., setup password, TPM security, and so on. It also enables or disables support for local BIOS update, the power and NMI buttons on the system. ...
  • Dell External OEMR R620 | Owners Manual - Page 24
    ... Contact Information Description Displays the system Service Tag. Displays the name of system manufacturer.... If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed....Speed option is set to Maximum data rate. NOTE: The QPI speed option displays only ...
  • Dell External OEMR R620 | Owners Manual - Page 25
    ...DCU Streamer Prefetcher Allows you to enable or disable Data Cache Unit streamer prefetcher. By default, the... Bus Speed Allows you to enable or disable Data Cache Unit IP prefetcher. By default, ... option is set to All. Specifies if the processor(s) support 64-bit extensions. Displays the maximum core ...
  • Dell External OEMR R620 | Owners Manual - Page 26
    ...Item Port E Port F Description Auto enables BIOS support for the device attached to SATA port E. Off disables ..., Port E is set to Auto. Auto enables BIOS support for the device attached to SATA port F. Off disables ...the same boot mode. If the operating system supports UEFI, you can set this option to...
  • Dell External OEMR R620 | Owners Manual - Page 27
    ... Card Redundancy If set to Mirror mode, data is written on both SD cards. If any ... address for console redirection and the serial device. External Serial Connector Allows you to associate the... serial device 2, or remote access device. By default, the External Serial Connector option is set to Serial ...
  • Dell External OEMR R620 | Owners Manual - Page 28
    ... processor to operate in all available power states. By default, the C States option is set to Enabled. Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/Mwait option is set to Enabled for all system profiles, except Custom. NOTE: This option can be disabled ...
  • Dell External OEMR R620 | Owners Manual - Page 29
    ...of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. Allows you to set ... Power Recovery option is set to Last. Allows you to set how the system supports staggering of power up after AC power is restored to the...
  • Dell External OEMR R620 | Owners Manual - Page 30
    ... settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the ...
  • Dell External OEMR R620 | Owners Manual - Page 31
    1. 2. 3. 4. 5. To enter System Setup, press immediately after a power-on or reboot. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. In the System BIOS screen, select System Security and press . The System Security screen is ...
  • Dell External OEMR R620 | Owners Manual - Page 32
    ... password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode...
  • Dell External OEMR R620 | Owners Manual - Page 33
    If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using The Boot Manager Navigation Keys Key Up arrow Description Moves to the previous field. Down arrow Moves to the next field. Spacebar ...
  • Dell External OEMR R620 | Owners Manual - Page 34
    ... Lifecycle Controller provides advanced embedded systems management throughout the server's lifecycle. The Lifecycle Controller can be started during the ... the operating system, see the Lifecycle Controller documentation at support.dell.com/manuals. iDRAC Settings Utility The iDRAC Settings utility ...
  • Dell External OEMR R620 | Owners Manual - Page 35
    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock #1 and #2 Phillips screwdrivers T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground 3 Following tools are required for ...
  • Dell External OEMR R620 | Owners Manual - Page 36
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ...your product documentation, or as directed by the online or telephone service and support team. Damage due ... warranty. Read and follow the safety instructions that came with the product. CAUTION: Do not...
  • Dell External OEMR R620 | Owners Manual - Page 37
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. NOTE: Components that are hot-swappable ...
  • Dell External OEMR R620 | Owners Manual - Page 38
    Figure 12. Inside the System-8 Hard Drive System 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. control panel assembly cable securing clip cooling fans (7) cable securing bracket cooling shroud power supplies (2) chassis intrusion switch riser card 3 network daughter card riser card 2 11. 12. 13. 14. 15. 16. 17...
  • Dell External OEMR R620 | Owners Manual - Page 39
    ... be done by a certified service technician. You should only perform troubleshooting and simple ... product documentation, or as directed by the online or telephone service and support team. Damage due ... warranty. Read and follow the safety instructions that came with the product. CAUTION: Never operate ...
  • Dell External OEMR R620 | Owners Manual - Page 40
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ...your warranty. Read and follow the safety instructions that came with the product. NOTE: For proper seating ...RDIMMs), and load reduced DIMMs (LRDIMMs). It supports DDR3 and DDR3L voltage specifications....
  • Dell External OEMR R620 | Owners Manual - Page 41
    The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green. NOTE: DIMMs in sockets ...
  • Dell External OEMR R620 | Owners Manual - Page 42
    ... following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating ...Rank/ Channel General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured...
  • Dell External OEMR R620 | Owners Manual - Page 43
    ... based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent ... on. NOTE: Advanced ECC with Mirroring is not supported. Advanced ECC (Lockstep) Memory Optimized ... persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and...
  • Dell External OEMR R620 | Owners Manual - Page 44
    ... for one and two processor configurations that follow the appropriate memory guidelines stated in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations-Single...
  • Dell External OEMR R620 | Owners Manual - Page 45
    System Capacity DIMM Size (in Number of (in GB) GB) DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11. 384 32 12 LRDIMM, x4, 1333 MT/s...
  • Dell External OEMR R620 | Owners Manual - Page 46
    ... be done by a certified service technician. You should only perform troubleshooting and simple... product documentation, or as directed by the online or telephone service and support team. Damage due... warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper...
  • Dell External OEMR R620 | Owners Manual - Page 47
    ... be done by a certified service technician. You should only perform troubleshooting and simple... product documentation, or as directed by the online or telephone service and support team. Damage due... warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper...
  • Dell External OEMR R620 | Owners Manual - Page 48
    ... or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion. CAUTION: Do not turn off or reboot your system while the hard drive is being ...
  • Dell External OEMR R620 | Owners Manual - Page 49
    .... If applicable, install the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From ...
  • Dell External OEMR R620 | Owners Manual - Page 50
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ... your warranty. Read and follow the safety instructions that came with the product. CAUTION: Use only hard... unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap ...
  • Dell External OEMR R620 | Owners Manual - Page 51
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. Insert the hard drive into the...
  • Dell External OEMR R620 | Owners Manual - Page 52
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ... your warranty. Read and follow the safety instructions that came with the product. NOTE: This procedure applies ...Removing and Installing the Optical Drive 1. optical drive 2. power and data cable 52
  • Dell External OEMR R620 | Owners Manual - Page 53
    ... be done by a certified service technician. You should only perform troubleshooting and simple... warranty. Read and follow the safety instructions that came with the product. NOTE: This procedure applies... Your system supports hot-swappable cooling fans. NOTE: In the event of a problem with a particular...
  • Dell External OEMR R620 | Owners Manual - Page 54
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. Open the system. Align the ...
  • Dell External OEMR R620 | Owners Manual - Page 55
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. 7. 8. Turn off the system, including any ...
  • Dell External OEMR R620 | Owners Manual - Page 56
    ...be installed to use riser 1 slots. Table 4. Systems Supporting Two PCIe Expansion Cards Riser 2...: Only a three-fourth length GPU card is supported for the PCIe expansion card slot (slot 2)... link on the riser 2 slot. The following table provides a guide for installing expansion cards to ensure proper ...
  • Dell External OEMR R620 | Owners Manual - Page 57
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ...covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. Turn off the system, including any...
  • Dell External OEMR R620 | Owners Manual - Page 58
    ...Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized ... covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. 7. 8. 9. Unpack the expansion card and prepare it...
  • Dell External OEMR R620 | Owners Manual - Page 59
    Figure 24. Removing and Installing the Expansion Card Riser 1 1. 2. 3. 4. 5. expansion-card riser 1 expansion card riser guide back (right) riser guide back (left) connector Figure 25. Removing and Installing the Expansion Card Riser 3 59
  • Dell External OEMR R620 | Owners Manual - Page 60
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ...expansion-card riser with the connector and the riser guide pin on the system board. Lower the expansion-... information, see the iDRAC7 User's Guide at support.dell.com/ manuals. Replacing An SD vFlash ...
  • Dell External OEMR R620 | Owners Manual - Page 61
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ...covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. 7. Turn off the system, including ...
  • Dell External OEMR R620 | Owners Manual - Page 62
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ...covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. 7. Turn off the system, including ...
  • Dell External OEMR R620 | Owners Manual - Page 63
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ... your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. Turn off the system,... system's internal hard drives. The controller supports SAS and SATA hard drives ...
  • Dell External OEMR R620 | Owners Manual - Page 64
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. Turn off the system, including ...
  • Dell External OEMR R620 | Owners Manual - Page 65
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ...covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. 7. Turn off the system, including ...
  • Dell External OEMR R620 | Owners Manual - Page 66
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ... your product documentation, or as directed by the online or telephone service and support team. Damage due ... warranty. Read and follow the safety instructions that came with the product. NOTE: If you ...
  • Dell External OEMR R620 | Owners Manual - Page 67
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation,... the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to...
  • Dell External OEMR R620 | Owners Manual - Page 68
    Figure 29. Removing and Installing the Heat Sink 1. 2. 3. 4. heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. 9. Position your thumb ...
  • Dell External OEMR R620 | Owners Manual - Page 69
    Figure 30. Processor Shield Opening and Closing Lever Sequence 1. 2. 3. 4. 5. close-lock symbol processor socket-release lever processor processor socket-release lever open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be ...
  • Dell External OEMR R620 | Owners Manual - Page 70
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation,... the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to...
  • Dell External OEMR R620 | Owners Manual - Page 71
    ...in the open position, align pin 1 of the processor, using pin 1 position guide on the socket, as reference and set the processor lightly in the socket. ... that the new processor operates correctly. Power Supplies Your system supports either: • • Two 495 W, 750 W, or 1100 W AC power supply modules...
  • Dell External OEMR R620 | Owners Manual - Page 72
    ...iDRAC settings, see the iDRAC7 User's Guide at support.dell.com/manuals. Removing An AC Power ...only be done by a certified service technician. You should only perform troubleshooting and simple... warranty. Read and follow the safety instructions that came with the product. CAUTION: The system requires...
  • Dell External OEMR R620 | Owners Manual - Page 73
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ... covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. Verify that both the power supplies are ...
  • Dell External OEMR R620 | Owners Manual - Page 74
    Wiring Instructions For A DC Power Supply Your system supports up to two -(48-60... national codes and practices. Damage due to servicing that is not authorized by Dell is not covered ... warranty. Read and follow all safety instructions that came with the product. 1. 2. Strip the insulation from the end ...
  • Dell External OEMR R620 | Owners Manual - Page 75
    ... comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. 1. Strip the insulation from the ends of the DC power wires, ...
  • Dell External OEMR R620 | Owners Manual - Page 76
    ... must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. CAUTION: The system requires one power supply for normal ...
  • Dell External OEMR R620 | Owners Manual - Page 77
    ... comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. 1. Verify that both the power supplies are the same type and ...
  • Dell External OEMR R620 | Owners Manual - Page 78
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ... product documentation, or as directed by the online or telephone service and support team. Damage due ... covered by your warranty. Read and follow the safety instructions that came with the product. 78...
  • Dell External OEMR R620 | Owners Manual - Page 79
    ... network daughter card cooling shroud 3. touch points 4. Locate the battery socket. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5. To remove the battery, press down firmly on the positive side of the connector and ...
  • Dell External OEMR R620 | Owners Manual - Page 80
    ... Depending on your configuration, 8-Hard Drive System Supports 2.5 inch (x8) SAS/SATA backplane ... be done by a certified service technician. You should only perform troubleshooting and simple ... warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. If installed, remove ...
  • Dell External OEMR R620 | Owners Manual - Page 81
    Figure 39. Removing and Installing the 2.5 Inch (x4) Hard-Drive Backplane 1. 2. 3. 4. 5. hard-drive backplane backplane signal cable backplane power cable release tab SAS A cable Figure 40. Cabling Diagram-2.5 Inch (x4) Systems 81
  • Dell External OEMR R620 | Owners Manual - Page 82
    1. 2. 3. 4. 5. cable retention bracket system board integrated storage controller card SAS connector on system board SAS backplane Figure 41. Removing and Installing the 2.5 Inch (x4 SAS Hard-Drive and x2 Dell PowerEdge Express Flash [PCIe SSD]) Backplane 1. 2. 3. 4. 5. backplane signal cable ...
  • Dell External OEMR R620 | Owners Manual - Page 83
    Figure 42. Cabling Diagram-Systems With the 2.5 Inch (x4 SAS and x2 PCIe SSD) Hard-Drive Backplane 1. 2. 3. 4. cable retention bracket system board PCIe SSD card integrated SAS controller card 5. SAS connector on system board 6. SAS and PCIe SSD backplane Figure 43. Removing and Installing the ...
  • Dell External OEMR R620 | Owners Manual - Page 84
    1. 2. 3. 4. 5. backplane signal cable backplane power cable SAS A cable release tabs (2) SAS B cable Figure 44. Cabling Diagram-2.5 Inch (x8) Systems 1. 2. 3. 4. 5. cable retention bracket system board integrated storage controller card SAS connector on the system board SAS backplane 84
  • Dell External OEMR R620 | Owners Manual - Page 85
    Figure 45. Cabling Diagram-2.5 Inch (x8) Systems 1. 2. 3. 4. cable retention bracket system board SAS controller card SAS backplane Figure 46. Removing and Installing the 2.5 Inch (x10) Hard-Drive Backplane 85
  • Dell External OEMR R620 | Owners Manual - Page 86
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ... product documentation, or as directed by the online or telephone service and support team. Damage due ... covered by your warranty. Read and follow the safety instructions that came with the product. 86...
  • Dell External OEMR R620 | Owners Manual - Page 87
    ...cable(s) to the hard-drive backplane. Route the power/data cables along the chassis wall. Install ... be done by a certified service technician. You should only perform troubleshooting and simple... warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. If installed, remove...
  • Dell External OEMR R620 | Owners Manual - Page 88
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ... your warranty. Read and follow the safety instructions that came with the product. 1. 2. Align the screw holes on ... panel board. If required, route the power/data cables along the chassis wall. Close ...
  • Dell External OEMR R620 | Owners Manual - Page 89
    1. 2. 3. If installed, remove the front bezel. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. Open the system. CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking ...
  • Dell External OEMR R620 | Owners Manual - Page 90
    ...System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ...covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. If installed, remove the front ...
  • Dell External OEMR R620 | Owners Manual - Page 91
    ... CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as ... covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. Route the control panel cable through ...
  • Dell External OEMR R620 | Owners Manual - Page 92
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation,... by your warranty. Read and follow the safety instructions that came with the product. NOTE: This procedure applies only to ...
  • Dell External OEMR R620 | Owners Manual - Page 93
    ... may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. Push the VGA module into the...
  • Dell External OEMR R620 | Owners Manual - Page 94
    ...only be done by a certified service technician. You should only perform troubleshooting and simple ...your product documentation, or as directed by the online or telephone service and support team. Damage due ... warranty. Read and follow the safety instructions that came with the product. CAUTION: If you...
  • Dell External OEMR R620 | Owners Manual - Page 95
    a. mini SAS cable connector b. metal tab 6. c. connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. 7. Grasp the system-board holder, lift the blue release...
  • Dell External OEMR R620 | Owners Manual - Page 96
    ... only be done by a certified service technician. You should only perform troubleshooting and simple ...your warranty. Read and follow the safety instructions that came with the product. 1. Unpack the new system ... license. For more information, see the iDRAC7 User's Guide at support.dell.com/manuals. 96
  • Dell External OEMR R620 | Owners Manual - Page 97
    ... repairs may only be done by a certified service technician. You should only perform... product documentation, or as directed by the online or telephone service and support team. Damage due... issues, note the system messages that appear on the screen. Troubleshooting External Connections Ensure that all...
  • Dell External OEMR R620 | Owners Manual - Page 98
    ... and the serial device. If the problem persists, see Getting Help. Troubleshooting A NIC 1. 2. 3. Run ... and switches on the network are all set to the same data transmission speed and duplex. See ... product documentation, or as directed by the online or telephone service and support team. Damage due ...
  • Dell External OEMR R620 | Owners Manual - Page 99
    ...repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. Turn off the system and ...
  • Dell External OEMR R620 | Owners Manual - Page 100
    ... warranty. Read and follow the safety instructions that came with the product. NOTE: If the system .... Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service ... is removed. Ambient temperature is too high. External airflow is obstructed. A cooling fan is removed ...
  • Dell External OEMR R620 | Owners Manual - Page 101
    ..., close the system. If the problem persists, see Getting Help. Troubleshooting System Memory ...your product documentation, or as directed by the online or telephone service and support team. Damage due ... with a known good memory module. 13. To troubleshoot an unspecified faulty memory module, replace...
  • Dell External OEMR R620 | Owners Manual - Page 102
    ... your product documentation, or as directed by the online or telephone service and support team. Damage due ...Close the system. If the problem is not resolved, see Getting Help. Troubleshooting An SD Card ... must follow the instructions in step 4 through step 7 to avoid loss of data. NOTE: When an SD ...
  • Dell External OEMR R620 | Owners Manual - Page 103
    ... is functioning properly. If the problem persists, see Getting Help. Troubleshooting An Optical Drive... repairs may only be done by a certified service technician. You should only perform... drive's interface cable is fully connected to the external port on the controller card. Check that the controller...
  • Dell External OEMR R620 | Owners Manual - Page 104
    ... product documentation, or as directed by the online or telephone service and support team. Damage due... the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored... repairs may only be done by a certified service technician. You should only perform...
  • Dell External OEMR R620 | Owners Manual - Page 105
    ... product documentation, or as directed by the online or telephone service and support team. Damage due ... and follow the safety instructions that came with the product. NOTE: When troubleshooting an expansion card, see ..., see Using System Diagnostics. If a problem is still indicated, see Getting Help....
  • Dell External OEMR R620 | Owners Manual - Page 106
    ... Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in... not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. 5. 6. Run the appropriate diagnostics test. See ...
  • Dell External OEMR R620 | Owners Manual - Page 107
    ... risking data loss. If you are unable to fix the problem yourself, service and support ...PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell ... View error messages that inform you of problems encountered during testing When To Use The Embedded ...
  • Dell External OEMR R620 | Owners Manual - Page 108
    ...is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 108
  • Dell External OEMR R620 | Owners Manual - Page 109
    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 6. System Board Jumper Settings 6 Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4-6). The ...
  • Dell External OEMR R620 | Owners Manual - Page 110
    System Board Connectors Figure 53. System Board Connectors and Jumpers Item 1 2 3 4 5 6 7 8 9 10 Connector J_PS2 J_SATA_CD J_BP0 J_TBU J_PS1 J_RIPS J_NDC J_RISER_3A J_RISER_3B J_USB Description PSU 2 power connector Optical drive SATA connector Hard-drive backplane power connector Tape backup ...
  • Dell External OEMR R620 | Owners Manual - Page 111
    Item 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Connector J_VIDEO_REAR J_COM1 J_IDRAC_RJ45 J_CYC CYC_ID J_RISER_2A J_RISER_1A TOUCH POINT J_RISER_2B J_RISER_1B J_STORAGE J_SASX8 J_USB_INT BAT CPU2 B1, B5, B9, B2, B6, B10 J_FAN2U_7 J_FAN2U_6 ...
  • Dell External OEMR R620 | Owners Manual - Page 112
    ... repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product ... by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. Turn off the system, including ...
  • Dell External OEMR R620 | Owners Manual - Page 113
    ...-height, half-length x16 link Memory Architecture 1066 MT/s, 1333 MT/s, or 1600 MT/s registered or unbuffered Error Correcting Code (ECC) DIMMs Support for Advanced ECC or memory-optimized operation Memory module sockets Memory module capacities LRDIMM RDIMM UDIMM Minimum RAM 8 GB, 16 GB, or 32 GB ...
  • Dell External OEMR R620 | Owners Manual - Page 114
    ...the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals. 6-hard-drive systems Up to four ... or DVD+/-RW drive NOTE: DVD devices are data only. Up to 128 GB 8-hard-drive systems ...USB Video Front 8 hard-drive system USB Video External vFlash card Two 4-pin, USB 2.0-compliant ...
  • Dell External OEMR R620 | Owners Manual - Page 115
    Connectors Internal USB Internal Dual SD Module (IDSDM) One 4-pin, USB 2.0-compliant Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy. Video Video type Video memory Environmental NOTE: For additional information about environmental ...
  • Dell External OEMR R620 | Owners Manual - Page 116
    ... a maximum altitude of 3050 m (10,000 ft). PCIe SSDs are not supported GPU is not supported ... 130 W (4 core) and 135 W processor is not supported Redundant power supplies are required Non Dell .../or peripheral cards greater than 25 W are not supported Storage Temperature -40 °C to 65 °C (-40 °F to...
  • Dell External OEMR R620 | Owners Manual - Page 117
    ... 10 seconds, reconnect the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system ...
  • Dell External OEMR R620 | Owners Manual - Page 118
    Error Code Message Information AMP0302 Message Details Action The system board current is greater than the upper warning threshold. System board current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system ...
  • Dell External OEMR R620 | Owners Manual - Page 119
    ...Operating System Logs may indicate that the exception is external to the processor. Review System Event Log ... reinstall processor heat sink. If the problem persists, see Getting Help. CPU... in a degraded state. Review the technical specifications for supported processor types. CPU is throttled...
  • Dell External OEMR R620 | Owners Manual - Page 120
    Error Code Message Information CPU0204 Message LCD Message Details Action CPU voltage is outside of range. CPU voltage is outside of range. Re-seat CPU. Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. 1. Turn...
  • Dell External OEMR R620 | Owners Manual - Page 121
    Error Code Message Information 4.
  • Dell External OEMR R620 | Owners Manual - Page 122
    Error Code Message Information Details Action HWC1001 Message LCD Message Details Action HWC2003 Message LCD Message Details Action HWC2005 Message LCD Message Details Action MEM0000 Message Details Action MEM0001 Message LCD Message Details Action MEM0007 Message LCD Message Details Fan has failed...
  • Dell External OEMR R620 | Owners Manual - Page 123
    Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Correctable memory error rate exceeded for . The memory may not be operational. This an early indicator of a possible future uncorrectable error. Re-...
  • Dell External OEMR R620 | Owners Manual - Page 124
    Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. A PCI parity error was detected on a component at bus devicefunction . PCI parity error on bus device function . Power cycle ...
  • Dell External OEMR R620 | Owners Manual - Page 125
    Error Code Message Information Action PDR1016 Message LCD Message Details Action PST0128 Message LCD Message Details Action PST0129 Message LCD Message Details Action PSU0001 Message LCD Message Action PSU0002 Message LCD Message Details Action Remove and re-seat the failed disk. If the issue ...
  • Dell External OEMR R620 | Owners Manual - Page 126
    ... configured. Check PSU. Power supplies should be of the same input type and power rating. Install matched power supplies and review proper configuration in this manual. Power supply is absent. PSU is absent. Check PSU. The power supply has been removed or has failed. 1. Remove and ...
  • Dell External OEMR R620 | Owners Manual - Page 127
    ... detected on PSU . Check PSU. Check for fan blockage. If the problem persists, see Getting Help. A power supply wattage mismatch is detected; ... type and power rating. Install matched power supplies and review this manual for proper configuration. Power supply redundancy is lost. The power ...
  • Dell External OEMR R620 | Owners Manual - Page 128
    ... . Removable Flash Media failed. Check SD Card. An error was reported during a SD card read or write. Reseat the flash media. If the problem persists, see Getting Help. Removable Flash Media is write protected. Removable Flash Media is write protected. Check SD Card. The ...
  • Dell External OEMR R620 | Owners Manual - Page 129
    Error Code Message Information Action RFM2004 Message LCD Message Details Action RFM2006 Message Details Action SEC0031 Message LCD Message Details Action SEC0033 Message LCD Message Details Action SEL0006 Message Details Action SEL0008 Message Details Action SEL0012 Message Details Action ...
  • Dell External OEMR R620 | Owners Manual - Page 130
    Error Code Message Information SEL1204 Message LCD Message Details Action An unknown system hardware failure detected. Unknown system hardware failure. If the system event log failed to initialize, platform status and failure events are not captured.
  • Dell External OEMR R620 | Owners Manual - Page 131
    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, ... you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to ...
  • Dell External OEMR R620 | Owners Manual - Page 132
    132
  • Dell External OEMR R620 | Owners Manual - Page 133
    .... Availability varies by country and product, and some services may not be available in your area. To contact... U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need. 133



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Dell External OEMR R620 Manual