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Troubleshooting tools, File to E-mail utility

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Table 8-1 Troubleshooting checklist (continued) 4 Does the device print from Software is not installed Uninstall and then reinstall the the computer? correctly or an error occurred device software. Verify that during software installation. you are using the correct Connect the network cable or installation procedure and the USB cable to the device and correct port setting. the computer. Use a word- processing application to The cable is not connected Reconnect the cable. send a print job to the device. correctly. An incorrect driver is selected. Select the proper driver. Other devices are connected Disconnect the other devices to the USB port. and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Contact Center. Engineering Detail Troubleshooting tools The HP Color LaserJet 2605 printing-system CD contains the following troubleshooting tools in the Utilities folder on the root directory. This section contains the following topics: ● File to E-mail utility ● AccessDeniedUtility.exe ● FixErr1714 utility File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on your computer, but does not interact with your HP LaserJet all-in-one. The tool is included on the installer CD, but is not copied to your computer during the software installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP Web page. The tool is compatible with Windows 98 SE, Windows Me, Windows 2000, and Windows XP. The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Webbased e-mail services such as Yahoo, Hotmail, or AOL. Depending on the speed of your computer, it might take a few minutes for the utility to gather the log files and attach them to an e-mail message. The File to E-mail utility consists of two files that are located in the util folder on the HP Color LaserJet 2605 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these files to your desktop, navigate to them in Explorer, and double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, ENWW Troubleshooting 299

Section	Page
Purpose and scope	25
Introduction	26
HP Color LaserJet 2605 series printer features	27
Software availability and fulfillment	29
Ordering software	29
Documentation availability and localization	31
Software overview for Windows	35
Operating systems	36
Supported Windows operating systems	36
Fully supported operating systems	36
Supported operating systems for Plug-and-Play or Add-Printer-Wizard installations	36
Windows system requirements	37
Windows operating system requirements	37
Printing from other operating systems	37
Software component information	39
HP Color LaserJet 2605 printing-system software for Windows	39
Software component comparison	40
Software component availability	41
Software component localization	42
HP Extended Capabilities	45
Optional software	46
HP PhotoSmart Premier	46
HP Marketing Assistant	51
HP Solution Center	53
Header area	54
Product information area	54
Product display area	54
Control area	55
Transfer images	55
Creative ideas	56
Utilities	57
Support	57
Settings	57
Print Settings	57
Image Transfer Settings	58
Network Settings	59
Status	60
Device Support area	61
Onscreen Guide	61
HP Color LaserJet 2605 Series Printer Help	62
Help Contents	62
View Readme	63
Shop Online	64
How Do I?	64
Troubleshooting	65
Help area	66
HP Solution Center Help	66
HP Solution Center Tour	67
About HP Solution Center	67
General area	68
HP Online	68
HP Software Update	68
Software area	69
Idea window	70
Available printer configurations	71
Direct connection	71
Network connection options	71
Local connection that uses Microsoft peer-to-peer networking (Windows only)	71
Network connection using onboard networking (HP Color LaserJet 2605dn and HP Color LaserJet 2605dtn ...	71
Macintosh software overview	73
Supported Macintosh operating systems	74
Macintosh software for the HP Color LaserJet 2605 series printer	74
Software components for Macintosh	74
Software component availability for Macintosh	74
Software component localization	75
Ordering software for Macintosh	75
HP EWS Device Configuration utility	75
Accessing Memory Cards through the Macintosh (HP Color LaserJet 2605dtn only)	76
System requirements for Macintosh	78
Installation overview	79
Installation options	79
Macintosh installation instructions for direct connections	79
Macintosh installation instructions for networked computers	81
Installation dialog box options for Macintosh OS	82
Software installation for Microsoft Windows	87
Installation overview	88
Installation options	89
Microsoft Windows installation for direct connections	89
Installing the print drivers using Microsoft Windows Plug and Play or Add-Printer Wizard	90
Plug-and-play installation for direct USB connection in Microsoft Windows 98 SE	91
Plug-and-play installation for a direct USB connection in Microsoft Windows Me	96
Add-Printer Wizard installation for network connections in Windows Server 2003	98
Microsoft Windows installation for networked computers	100
LEFTOFFHERE Setting up Microsoft Windows-sharing (peer-to-peer networking)	100
Setting up the host computer running Microsoft Windows 98 SE, Microsoft Windows Me, or Microsoft Win ...	101
Setting up the host computer running Microsoft Windows XP or Microsoft Windows Server 2003	101
Setting up the client computers	101
Installation dialog box options for Microsoft Windows 2000 and Microsoft Windows XP	104
Installing optional software	127
HP PhotoSmart Premier/	130
HP Marketing Assistant/	138
Uninstall	146
Uninstall methods	146
Uninstall component list	146
Uninstall instructions for Microsoft Windows 2000 and Microsoft Windows XP	147
Uninstall instructions for Microsoft Windows 98 SE and Microsoft Windows Me	149
Windows HP PCL 6 Unidriver features	151
Introduction	151
Access to drivers	152
Printing Preferences driver tabs	152
Properties driver tabs	153
Help system	154
“What's this?” Help	154
Context-sensitive Help	154
Constraint messages	154
HP Postscript level 3 emulation support	156
Advanced tab features	157
Paper/Output settings	158
Copy Count setting	158
Graphic settings	159
Image Color Management settings	159
TrueType Font settings	160
Document Options	160
Advanced Printing Features	160
Print Optimizations (HP PCL 6 Unidriver only)	160
PostScript Options (PS Emulation Unidriver only)	160
PostScript Output option	161
TrueType Font Download option	162
PostScript Language Level	162
Send PostScript Error Handler	162
Printer Features	162
Print All Text as Black	162
Send TrueType as Bitmap (HP PCL 6 Unidriver only)	162
Raster Compression (HP PCL 6 Unidriver only)	163
Alternative Letterhead Mode	163
Layout Options	163
Page Order	163
Paper/Quality tab features	164
Print Task Quick Sets	165
Default Print Settings	165
User Guide Print Settings	165
Type new Quick Set name here	166
Paper Options group box	166
Size is: drop-down menu	167
Use Different Paper/Covers check box	167
Source Is: drop-down menu	167
Type is: drop-down menu	168
Use Different Paper/Covers options	169
Front Cover and Back Cover options	170
First Page, Other Pages, and Last Page options	171
Document preview image	171
Print Quality group box	172
Print Quality drop-down menu	172
HP Digital Imaging (PCL 6 unidriver only)	172
Effects tab features	174
Print Task Quick Sets	175
Resizing Options group box	175
Actual Size setting	175
Print Document On setting	175
Scale to Fit option	175
% of Normal Size option	176
Document preview image	176
Watermarks group box	177
Current watermarks	178
Watermark message	179
Message angle	179
Font attributes	179
Name drop-down menu	180
Color drop-down menu	180
Shading drop-down menu	181
Size spin box	181
Style drop-down menu	181
Default settings	181
Finishing tab features	182
Print Task Quick Sets	183
Document Options	183
Print on Both Sides and Print on Both Sides (Manually) check box	183
Automatically printing on both sides	183
Manually printing on both sides	184
Flip Pages Up option	185
Booklet layout drop-down menu	186
Book and booklet printing	186
Printing a booklet	186
Printing a book	187
Pages per Sheet drop-down menu	187
Print Page Borders check box	187
Page Order drop-down menu	187
Document preview image	188
Orientation group box	188
Portrait option button	188
Landscape option button	189
Rotate by 180 degrees check box	189
Mirror Image check box (PS Emulation Unidriver only)	189
Color tab features	190
Print Task Quick Sets	191
Color options	191
Automatic color settings	191
Manual color settings	191
Text, Graphics, and Photographs settings	192
Neutral Grays setting	192
General	193
Edge Control	193
RGB Color	193
Halftone	194
Print in Grayscale	194
Services tab features	195
Device Settings tab features	197
Form to Tray Assignment	198
Font Substitution Table	199
External Fonts (HP PCL 6 Unidriver only)	200
Installing external fonts	201
Removing external fonts	202
Installable Options	202
Duplex Unit (for 2-Sided Printing)	202
Allow Manual Duplexing	202
Printer Memory	202
Mopier Mode	203
Mopier Mode and Collation	203
PostScript Passthrough (PS Emulation Unidriver only)	203
JPEG Passthrough (PS Emulation Unidriver only)	204
Additional Device Settings options (PS Emulation Unidriver only)	204
Available PostScript Memory	204
Output Protocol	204
Send CTRL-D Before Each Job	205
Send CTRL-D After Each Job	205
Convert Gray Text to PostScript Gray	205
Convert Gray Graphics to PostScript Gray	205
Add Euro Currency Symbol to PostScript Fonts	205
Job Timeout	205
Wait Timeout	205
About tab features	206
Windows HP Traditional PCL 6 Driver features	209
HP Traditional PCL 6 Driver features (for Windows 98 SE and Windows Me)	210
Access to print drivers	210
Access to print drivers from software programs	210
Access to print drivers in Windows 98 SE and Windows Me	210
Help system	211
“What's this?” Help	211
Context-sensitive Help	211
Constraint messages	211
Bubble Help	211
Finishing tab features	214
Print Task Quick Sets	215
Default Print settings	215
User Guide Print Settings	215
Custom Print Task Quick Sets	215
Document Options	215
Print on Both Sides (Manually)	216
To manually print on both sides	217
To automatically print on both sides (HP Color LaserJet 2605dn and HP Color LaserJet 2605dtn printer ...	217
Flip Pages Up	218
Booklet Printing	218
Book and booklet printing	219
Pages per Sheet	219
Document preview image	220
Print Quality	220
Current Setting	221
Graphics Settings group box	221
Output Settings group box	221
Font Settings group box	222
Effects tab features	222
Print Task Quick Sets	223
Fit To Page	223
Print Document On	223
Scale to Fit	223
% of Normal Size	224
Document preview image	224
Watermarks	224
Watermarks drop-down menu	225
First Page Only	225
Watermark Details dialog box	225
Current Watermarks	226
Watermark Message	227
Message Angle	227
Document preview image	227
Font Attributes	227
Default settings	229
Paper tab features	229
Print Task Quick Sets	230
Paper Options	231
Size is: setting	231
Source Is: setting	232
Type is: drop-down menu	232
Use Different Paper/Covers	233
First Page	234
Front Cover	234
Other Pages	235
Last Page	236
Back Cover	237
Custom	238
Name	239
Save, Delete, or Rename	240
Custom size (width and height controls)	241
Custom width and height control limits	241
Paper and envelope icons	242
Dynamic measurement units	242
Close	242
Document preview image	243
Printer image	243
Basics tab features	243
Print Task Quick Sets	244
Copies	245
Orientation	245
Document preview image	245
About	245
Color tab features	246
Print Task Quick Sets	247
Color Options	248
Manual Color Options	248
Document preview image	250
Configure tab features	250
Printer Model	251
Paper-handling options	252
Optional Paper Sources	252
Other Options	252
Fonts	253
Printer Memory	254
Include Types in Application Source List selection	254
Alternate letterhead mode	254
Printer image	255
HP TraditionalPS Emulation Driver features for Windows 98 SE and Windows Me	256
HP postscript level 3 emulation support	256
Access to print-driver settings in Windows 98 SE and Windows Me	256
Paper tab features	256
Paper size	257
Layout	258
Orientation	258
Paper source	258
Copies	258
Custom button	258
Unprintable Area button	258
More Options	258
About button	259
Restore Defaults button	259
Graphics tab features	259
Resolution	260
Color Control	260
Choose Rendering Intent button	260
Halftoning	261
Special	261
Scaling	261
Restore Defaults button	261
Device Options tab features	261
Available printer memory (in KB)	262
Printer features	262
Installable options	262
Restore Defaults button	262
PostScript tab features	262
PostScript Output Format	263
PostScript header	264
PostScript error info	264
PostScript timeout values	264
Advanced	264
Restore Defaults	266
The HP ToolboxFX	267
Overview of the HP ToolboxFX	268
Starting the HP ToolboxFX	268
Structure	268
Opening screen	268
System requirements	270
Key features	271
Receive Alert messages for device events	271
HP Device pop-up alert messages	271
System-tray icon alert	272
Desktop alert	273
E-mail alert	273
The HP ToolboxFX folders	274
Status folder	274
Device Status	274
Supplies Status	275
Device Configuration	276
Network Configuration	278
Print Info Pages	279
Event Log	280
Alerts folder	281
Set up Status Alerts	281
Set up E-mail Alerts	283
Help folder	285
Troubleshooting	286
How do I...?	287
Animated Demonstrations	288
User Guide	289
Readme	290
System Settings folder	290
Device Information	291
Paper Handling	291
Printing	292
PCL5e	293
PostScript	294
Memory Card	295
Print Quality	296
Print Density	297
Paper Types	299
Print Modes screen	300
Media Types section	301
Optimize section	303
System Setup	304
Service	305
Save/Restore Settings	305
Network Settings folder	306
IP Configuration	307
Advanced	308
SNMP	309
Network Configuration	311
Password	313
Other screens	314
About HP ToolboxFX dialog box	314
HP Instant Support	314
Product Support	315
Product Registration	315
Supplies Ordering	315
Summary of HP ToolboxFX known issues	316
.NET Framework dependencies	316
Device communication	317
Obtaining debug information from HP ToolboxFX	318
USB drivers are unsigned	319
A need to enable or disable HP ToolboxFX arises	319
Engineering Detail	321
Troubleshooting	322
Basic troubleshooting checklist	322
Troubleshooting tools	323
File to E-mail utility	323
AccessDeniedUtility.exe	324
FixErr1714 utility	324
Known Issues for the HP Color LaserJet 2605 series printer	324
Software	324
Device Communication	327
Hardware/Firmware	329
Miscellaneous	330
Media attributes	332
Media types and sizes	332
Custom paper sizes	334
HP Embedded Web Server	336
Status tab	336
Device Status	336
Supplies Status page	337
Device Configuration page	337
Network Configuration page	338
Print Info Pages	339
Event Log page	339
Settings tab	340
Device Information page	340
Paper Handling page	341
Printing page	341
PCL5e page	342
PostScript page	342
Memory Card page (HP Color LaserJet 2605dtn only)	343
Print Quality page	344
Print Density page	344
Paper Types page	345
System Setup page	345
Networking tab	346
IP Configuration page	346
Advanced page	346
Bonjour (Rendezvous) page	347
SNMP page	347
Network Configuration page	348
Password page	348
Hewlett-Packard Color LaserJet 2605 Series Printing System Readme	350
I. INTRODUCTION	350
Purpose of this document	350
Product Description	350
Who needs this software?	351
Overview of the printing-system components	351
II. LATE-BREAKING INFORMATION	352
KNOWN ISSUES AND WORKAROUNDS	352
ISSUES FIXED	352
III. INSTALLATION INSTRUCTIONS	353
INSTALLATION OPTIONS	354
INSTALLING SOFTWARE ON WINDOWS 2000 and XP	354
USB Installation for Windows 98 Second Edition, Windows Me and Windows Server 2003 (Plug and Play I ...	355
Network Installation for Windows 98 Second Edition, Windows Me, and Windows Server 2003	355
INSTALLING SOFTWARE ON MACINTOSH OS 10.2.X, 10.3X, and 10.4.X	356
UNINSTALLER	356
IV. TECHNICAL ASSISTANCE	357
V. LEGAL STATEMENTS	357
TRADEMARK NOTICES	357
WARRANTY AND COPYRIGHT	357

Match case Limit results 1 per page

Does the device print from

the computer?

Connect the network cable or

USB cable to the device and

the computer. Use a word-

processing application to

send a print job to the device.

Software is not installed

correctly or an error occurred

during software installation.

Uninstall and then reinstall the

device software. Verify that

you are using the correct

installation procedure and the

correct port setting.

The cable is not connected

correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

Other devices are connected

to the USB port.

Disconnect the other devices

and try again to print.

There is a port driver problem

in Microsoft Windows.

Uninstall and then reinstall the

device software. Verify that

you are using the correct

installation procedure and the

correct port setting.

If the error persists, contact HP Customer Contact Center.

Troubleshooting tools

The HP Color LaserJet 2605 printing-system CD contains the following troubleshooting tools in the

Utilities folder on the root directory. This section contains the following topics:

●

File to E-mail utility

●

AccessDeniedUtility.exe

●

FixErr1714 utility

File to E-mail utility

The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an

e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on your

computer, but does not interact with your HP LaserJet all-in-one.

The tool is included on the installer CD, but is

not

copied to your computer during the software

installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP

Web page.

The tool is compatible with Windows 98 SE, Windows Me, Windows 2000, and Windows XP.

The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-

based e-mail services such as Yahoo, Hotmail, or AOL.

Depending on the speed of your computer, it might take a few minutes for the utility to gather the log

files and attach them to an e-mail message.

The File to E-mail utility consists of two files that are located in the util folder on the HP Color

LaserJet 2605 software CD:

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe

●

<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini

To use the File to E-mail utility, copy these files to your desktop, navigate to them in Explorer, and

double-click

FileToEmail.exe

to open the utility. The utility generates files, opens an e-mail message,

Table 8-1

Troubleshooting checklist (continued)

ENWW

Troubleshooting

299

Engineering Detail