HP 2605dn HP Color LaserJet 2605/2605dn/2605dtn - Software Technical Reference - Page 324
AccessDeniedUtility.exe, FixErr1714 utility
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and attaches the files so that you can send them to your IT administrator, as shown in the following figure shows some of the attachments. If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is named HpCCC, possibly with strings of 0's attached to the end. You can zip these files and e-mail them separately. NOTE This version of the File to Email utility does not copy the collect.bat logs. AccessDeniedUtility.exe This utility is used by CCC agents when customers call in with registry "access denied" problems. ● Fixes the registry access-denied issues ● Not very useful because the Shield plug-in already does this. ● CCC requested this utility to ship anyway ● No command line options exist, just double-click. ● No logging takes place FixErr1714 utility This utility is used by CCC agents when customers call in with MSI error 1714, which is an occasional problem that occurs when a different user than the installing user attempts to uninstall the product. ● This utility might fix the 1714 problem; some evidence exists that this utility might not work in all cases. ● No command line options exist, just double-click. ● No logging takes place. ● No user interface exists. Known Issues for the HP Color LaserJet 2605 series printer The following issues are known issues for the HP Color LaserJet 2605 series printer. Software ● Issue: When attempting to install "Additional Drivers" so that users running other versions of Windows can connect to your printer (Windows Sharing) the following dialog messages appear. Engineering Detail 300 Chapter 8 Engineering Detail ENWW