HP Officejet Pro 276dw HP Officejet Pro 276dw - User Guide - Page 123
Solve fax problems, Black dots or streaks, Unclear text, Size is reduced
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• Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. For more information, see Maintain the printer. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. ◦ The defects might be on the original and are not a result of the scanning process. • Unclear text Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. Click here to go online for more information. (At this time, this website might not be available in all languages.) If this does not help and you need more assistance, visit the HP online support site www.hp.com/support. TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. • The fax test failed • The display always shows Phone Off Hook • The printer is having problems sending and receiving faxes • The printer is having problems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer cannot send faxes, but can receive faxes • Fax tones are recorded on my answering machine • The phone cord that came with my printer is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC and Fax to Mac) Solve fax problems 119