9
Solve a problem
HP support
................................................................................................................................
98
Obtain electronic support
....................................................................................................
99
HP support by phone
..........................................................................................................
99
Before you call
............................................................................................................
100
Phone support period
.................................................................................................
100
After the phone support period
...................................................................................
100
General troubleshooting tips and resources
...........................................................................
100
Solve printer problems
............................................................................................................
101
The printer shuts down unexpectedly
...............................................................................
101
Alignment fails
..................................................................................................................
101
The printer is not responding (nothing prints)
...................................................................
102
The printer prints slowly
....................................................................................................
102
The printer is making some unexpected noises
...............................................................
103
Blank or partial page printed
.............................................................................................
104
Something on the page is missing or incorrect
.................................................................
104
Placement of the text or graphics is wrong
.......................................................................
105
Print quality troubleshooting
...................................................................................................
105
Solve paper-feed problems
....................................................................................................
110
Solve copy problems
..............................................................................................................
111
No copy came out
.............................................................................................................
112
Copies are blank
...............................................................................................................
112
Documents are missing or faded
......................................................................................
112
Size is reduced
.................................................................................................................
113
Copy quality is poor
.........................................................................................................
113
Copy defects are apparent
...............................................................................................
113
The printer prints half a page, then ejects the paper
........................................................
114
Paper mismatch
................................................................................................................
114
Solve scan problems
..............................................................................................................
114
Scanner did nothing
..........................................................................................................
115
Scan takes too long
..........................................................................................................
115
Part of the document did not scan or text is missing
........................................................
116
Text cannot be edited
.......................................................................................................
116
Error messages appear
....................................................................................................
117
Scanned image quality is poor
.........................................................................................
117
Scan defects are apparent
...............................................................................................
118
Solve fax problems
.................................................................................................................
119
The fax test failed
.............................................................................................................
120
Solve problems using Web Services and HP websites
..........................................................
132
Solve problems using Web Services
................................................................................
132
Solve problems using HP websites
..................................................................................
133
Solve HP Digital Solutions problems
......................................................................................
133
Solving HP Direct Digital Filing problems
.........................................................................
133
Common problems
.....................................................................................................
134
Unable to scan to network folder
................................................................................
134
Unable to scan to email
..............................................................................................
135
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)
...................................................................................................................
136
Solving HP Digital Fax problems
......................................................................................
136
Contents
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