HP Officejet Pro 276dw HP Officejet Pro 276dw - User Guide - Page 143
Basic wireless troubleshooting, Step 1 - Make sure the wireless (802.11) light is turned
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This section contains the following topics: • Basic wireless troubleshooting • Advanced wireless troubleshooting • After resolving the problems TIP: For more information about troubleshooting wireless problems, visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting. NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting NOTE: If you have not configured the printer for wireless connection, use the HP software to complete the setup. For more information, see . Perform the following steps in the order presented. TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on a home network. To use this tool, visit the HP Wireless Printing Center www.hp.com/go/ wirelessprinting. Step 1 - Make sure the wireless (802.11) light is turned on The Wireless light in the printer control panel indicates the status of the wireless capabilities. To turn on wireless, touch (right arrow), touch Setup, touch Network, touch Wireless Radio, and then select Yes. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. Step 2 - Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue. Step 3 - Run the Print Wireless Network Test For wireless networking issues, run the Print Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem. TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router. Solve wireless problems 139