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Kyocera TASKalfa 3501i Fax System (W) Operation Guide Rev-2.2013.1 - Page 232

Error Messages

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Troubleshooting > Error Messages Error Messages When an error occurs, the display may show one of the error messages listed below. These will help you identify and correct the problem. NOTE When a transmission error occurs, a sent/receipt result report is produced. Check the error code shown in the report and refer to the Error Code List on page 16 of the Appendix for a description. To print the sent/receipt result report, refer to Send Result Reports on page 5-7 and FAX RX Result Reports on page 5-8. You may also check error codes using the activity report. (Refer to Activity Report on page 5-9.) Message Machine failure. This driver don't correspond to the connected model. FAX box limit exceeded. The fax board is not installed. FAX connection could not be made for the following possible reasons. Job Accounting restriction exceeded. Cannot process this job. The phone receiver is off the hook. Scheduled sending jobs exceeded. Checkpoint Corrective Action Reference Page - Internal error has occurred. Make a note of - the error code displayed on the screen. Call service. Is the Network FAX driver for this Check the product name of the machine 9-4 product used? and reinstall the Network FAX driver. - Cannot print or forward the received FAX 4-32 data. Press [OK]. Delete documents from the FAX box to make room for FAX reception. Is the Fax Kit installed on the machine? For network FAX transmission, install the - Fax Kit. Does an error occur on the machine? Clear the error and then perform transmission. Refer to the machine's Advanced Operation Guide Is the IP address of the machine Check the port setting in the Network FAX - set in the Network FAX driver driver properties. correct? Is the acceptable printing count restricted by Job Accounting exceeded? The printing count exceeded the acceptable count restricted by Job Accounting. Cannot print any more. The job is canceled. Press [End]. Refer to the machine's Advanced Operation Guide - Restricted by Authorization settings. Refer to the The job is canceled. Press [End]. machine's Restricted by Job Accounting. Advanced The job is canceled. Press [End]. Operation Guide - Put down the receiver. - - The number of jobs has exceeded the limit 4-3 set for delayed transmission. Press [End]. The job is canceled. Wait until the delayed transmission is executed, or cancel the delayed transmission and then perform the job again. 10-4

Section	Page
About this Operation Guide	9
General Notice	10
About This Guide	16
Conventions in This Guide	17
1 Part Names and Functions	19
Operation Panel	20
Machine	21
Document Processor	22
Quick Setup Wizard (Fax Setup)	24
Fax setup items	24
Fax setup procedure	25
Date and Time Entry	26
Using the Address Book	27
Changing the initially displayed address book	27
Registering a New Destination	27
Contact Registration (fax)	27
Contact Registration (i-FAX)	31
Group Registration	34
Printing Address List	36
Using One-touch Keys	37
Registering a New One-touch Key	37
Changing/Deleting Registration Contents	38
[Enter] key and [Quick No. Search] key	40
Using the [Enter] () key	40
Using the [Quick No. Search] () key	41
Automatic Send	42
Switching to the FAX Screen	42
Selection of Transmission Method	42
Placing Originals	44
Dial the Receiving System	45
Detailed Settings	46
FAX Automatic Reception	52
Reception Method	52
Canceling Communication	54
Cancelling Memory Transmission (while originals are being scanned)	54
Cancelling Memory Transmission (during communication)	54
Cancelling and Sending Delayed Transmissions (Queued)	54
Cancelling Direct Transmission	55
Cancelling Transmission (Disconnection of Communication)	55
Cancelling Polling or Sub Address Bulletin Board Transmissions	56
Cancelling Memory Forwarding	56
Selecting a Destination from the Address Book	57
Searching for a Destination	58
Changing/Deleting Registration Contents	59
Selecting a Destination by One-touch Key	60
Using the Speed Dial key	60
Dialing the Same Receiving System (Redial)	61
Automatic Redial	61
Manual Redial (Recall)	61
Previewing Images	62
Quick Setup Screen	64
Functions Available for Registration in the Quick Setup Screen	64
Changing Registration	65
Registering Shortcuts	66
Adding Shortcuts	66
Editing and Deleting Shortcuts	66
Long Originals	68
Delayed Transmission	69
Batch Transmission Function	69
Changing/Deleting Delayed Transmission	71
Broadcast Transmission	73
Sending using FAX Address	73
Sending using I-FAX Address	74
Standby Transmission	76
Interrupt Send	77
Chain Dial	78
Manual Send	80
Using after Confirming the Connection to the Receiving System	80
Using a Telephone to Send	80
Manual Reception	81
Using the Telephone to Receive	81
Remote Switch Function	82
How to Register Remote Switch Dial	82
Using the Remote Switch Dial	82
Printing/Sending Received Faxes by Requirements (Memory Forwarding)	83
Type of Forwarding Destination and Requirements for Forwarding	83
Use Rule for All Receptions	85
Use Rule for Specific RX	87
Changing/Deleting Requirements for Forwarding	91
Forwarding Detail Settings	92
Settings for Forwarding from Command Center RX (RX/Forward Requirements)	95
FAX Box Function	98
FAX Box	98
Registering a FAX Box	98
Changing/Deleting a FAX Box	100
Printing Originals from a FAX Box	100
Deleting Originals from a FAX Box	101
Checking Details and Renaming Files	102
Previewing Images	102
Printing a FAX Box List	103
Sub Address Communication	104
Sub Address Communication	104
Sub Address Transmission	104
Sub Address Reception	106
Program Dial	107
Registering Programs	107
Changing/Deleting Registration Contents	107
Using Program Dial	108
Polling Communication	109
Polling Transmission	109
Polling Reception	112
Printing from a Polling Box	114
Deleting Originals in a Polling Box	114
Checking Details and Renaming Files	115
Previewing Images	116
Prohibiting entry of fax numbers with the numeric keys	117
Account Management	118
Other Convenient Functions	122
Various Tools for Checking Transmission Results and Registration Status	126
Checking FAX Job History	127
Displaying Job Log Screen	127
Description of the Job Log Screen	128
Checking Details of the Job Log	129
Printing Administrative Reports	131
Send Result Reports	131
FAX RX Result Reports	132
Activity Report	133
Reporting FAX Receipt Result by E-mail	135
Confirmation Screen of Destinations	136
Selection of Telephone Line (Inch version only)	138
Selection of Transmit Terminal Identification (TTI)	139
Setting the TTI information	140
Local FAX Name Registration	140
Local FAX Information Entry	141
ECM TX	143
TX Start Speed	144
FAX/TEL Auto Switch Reception	145
FAX/Answering Machine Auto Switch Reception	147
Rings	149
Volume Adjustment	150
Job Finish	151
Retry Times	152
Receiving Mode	153
Reception Date/Time	154
Media Type for Print Output	155
Setting the cassette for the print output of received faxes	156
MP Tray Paper Output	157
ECM RX	158
RX Start Speed	159
DRD Reception	160
Transmission Restriction	162
Registering Permit FAX No.	163
Changing and Deleting Permit FAX No.	165
Registering Reject FAX No.	166
Changing and Deleting Reject FAX No.	167
Registering Permit ID No.	168
Changing and Deleting Permit ID No.	169
Setting Send Restriction	170
Setting Reception Restriction	170
Encryption	171
Registering an Encryption Key	172
Changing and Deleting Registration Contents of Encryption Key	173
Operation at the Sending System	173
Operation at the Receiving System	175
Reduced Reception	176
Duplex Print Output	177
2 in 1 Reception	178
Remote Diagnostics	179
Prohibiting FAX Printing at Specified Times (Unusable Time)	180
Setting the Paper Output	181
Internet FAX Kit(A) \	184
Expansion Memory	185
Dual FAX	185
Dual FAX Settings	185
Reception Port Selection	185
Job Accounting Port Restrictions	186
What is i-FAX?	188
i-FAX Settings	191
Accessing Command Center RX	191
i-FAX Default Settings	192
i-FAX Transmission	195
i-FAX Reception	200
What is Network FAX?	202
Setup	203
Flow of Setup	203
Installing the Network Fax Driver	204
Uninstalling the Network FAX Driver	206
Basic Transmission	207
Changing Transmit Settings	213
Using Cover Pages	218
Cover Page Registration (Default Settings)	223
Transmission Control	228
10 Troubleshooting	229
Indicators During Sending/Receiving Operation	230
Precautions When Turning Power OFF	231
Error Messages	232
Troubleshooting	233
Character Entry Method	236
Specifications	239
Menu List	240
Received FAX Sizes and Paper Priority (Inch Model)	245
Received FAX Sizes and Paper Priority (Metric Model)	247
Error Code List	250

Match case Limit results 1 per page

Troubleshooting > Error Messages

10-4

Error Messages

When an error occurs, the display may show one of the error messages listed below. These will help you identify and

correct the problem.

NOTE

When a transmission error occurs, a sent/receipt result report is produced. Check the error code shown in the report

and refer to the

Error Code List on page 16 of the Appendix

for a description. To print the sent/receipt result report,

refer to

Send Result Reports

on page 5-7

and

FAX RX Result Reports on page 5-8

You may also check error codes using the activity report. (Refer to

Activity Report

on page 5-9

Message

Checkpoint

Corrective Action

Reference

Page

Machine failure.

–

Internal error has occurred. Make a note of

the error code displayed on the screen.

Call service.

–

This driver don't correspond to

the connected model.

Is the Network FAX driver for this

product used?

Check the product name of the machine

and reinstall the Network FAX driver.

9-4

FAX box limit exceeded.

–

Cannot print or forward the received FAX

data. Press [OK]. Delete documents from

the FAX box to make room for FAX

reception.

4-32

The fax board is not installed.

Is the Fax Kit installed on the

machine?

For network FAX transmission, install the

Fax Kit.

–

FAX connection could not be

made for the following possible

reasons.

Does an error occur on the

machine?

Clear the error and then perform

transmission.

Refer to the

machine’s

Advanced

Operation

Guide

Is the IP address of the machine

set in the Network FAX driver

correct?

Check the port setting in the Network FAX

driver properties.

–

Job Accounting restriction

exceeded.

Is the acceptable printing count

restricted by Job Accounting

exceeded?

The printing count exceeded the

acceptable count restricted by Job

Accounting. Cannot print any more. The

job is canceled. Press [End].

Refer to the

machine’s

Advanced

Operation

Guide

Cannot process this job.

–

Restricted by Authorization settings.

The job is canceled. Press [End].

Restricted by Job Accounting.

The job is canceled. Press [End].

Refer to the

machine’s

Advanced

Operation

Guide

The phone receiver is off the

hook.

–

Put down the receiver.

–

Scheduled sending jobs

exceeded.

–

The number of jobs has exceeded the limit

set for delayed transmission. Press [End].

The job is canceled. Wait until the delayed

transmission is executed, or cancel the

delayed transmission and then perform the

job again.

4-3