Motorola WA840GP User Guide - Page 109

I cannot access the Web-based Configuration Utility for the access point., Access Point's IP address

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Troubleshooting Section 4 2 For Windows 98 and ME, in the Open field, type command and press Enter or OK. For Windows 2000 and XP, type cmd. Or, navigate using your Start button to Programs>Accessories>Command Prompt. 3 In the Command window, type ipconfig. - You should see an IP address for your network adapter: Ethernet Adapter Local Area Connection: Connection-specific DNS Suffix.: Example.example.example.com. IP Address 192.168.40.10 Subnet Mask 255.255.255.0 Default Gateway 192.168.40.1 4 In the Command window, type ping followed by the Access Point's IP address and press Enter. - If you receive a reply (the first word will be Reply...), then your computer is connected to the access point. Proceed to Step 4. - If you do NOT receive a reply, repeat steps 1 - 4 on a different computer to verify that the first computer is not the cause of the problem. Your computer's Default Gateway's IP address may also be your access point's IP address. Verify the access point's IP address by logging on to the access point's Webbased Configuration Utility and reviewing the IP Address field on the LAN Page. 5 In the Command window, type ping followed by your ISP's default gateway and press Enter. - If you receive a reply (For example: Reply from 216.109.125.72...), then your connection to the Internet is live. To verify the ISP default gateway's IP address, log on to the access point's Web-based Configuration Utility and verify the Default Gateway field on the WAN Page. - If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify that the first computer is not the cause of the problem. I cannot access the Web-based Configuration Utility for the access point. ƒ Verify your Ethernet connection to the access point. ƒ Verify that the IP address of the PC being used to configure the access point is on the same network as the access point's configuration IP address. WR850 4-3

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Troubleshooting
Section 4
WR850
4-3
2
For Windows 98 and ME, in the Open field, type
command
and press
Enter
or
OK
.
For Windows 2000 and XP, type
cmd
. Or, navigate using your
Start
button to
Programs
>
Accessories
>
Command Prompt
.
3
In the Command window, type
ipconfig
.
–
You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.40.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.40.1
4
In the
Command
window, type
ping
followed by
the
Access Point’s IP address
and
press
Enter
.
–
If you receive a reply (the first word will be
Reply…
), then your computer is
connected to the access point. Proceed to
Step 4
.
–
If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify
that the first computer is not the cause of the problem.
Your computer’s Default Gateway’s IP address may also be your access point’s IP
address. Verify the access point’s IP address by logging on to the access point’s Web-
based Configuration Utility and reviewing the
IP Address
field on the LAN Page.
5
In the Command
window, type
ping
followed by
your
ISP’s default gateway
and press
Enter
.
–
If you receive a reply (For example:
Reply from 216.109.125.72…
), then your
connection to the Internet is live.
To verify the ISP default gateway’s IP address, log on to the access point’s Web-based
Configuration Utility and verify the
Default Gateway
field on the WAN Page.
–
If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify
that the first computer is not the cause of the problem.
I cannot access the Web-based Configuration Utility for the access point.
Verify your Ethernet connection to the access point.
Verify that the IP address of the PC being used to configure the access point is on the
same network as the access point’s configuration IP address.