NEC 870 User Guide - Page 121

Warranty Return Process

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Chapter 10: Getting Service and Support • Onsite agreements on a yearly or multi-year basis which ensure priority response from NEC Customer Service and Support • Volume onsite agreements that provide complete maintenance agreement management services for organizations with large numbers of NEC printers • Per-incident repair services that include onsite service, mail-in service, or carry-in service to a local service dealer To discuss an extended warranty or a service contract, or incidental repair, contact NEC Customer Service at 1-800-632-4650. Note: This product requires specific computer hardware and software configurations to operate as specified by NEC. It is the owner's responsibility to supply these supporting items, and where necessary, to reconfigure and/or furnish additional hardware and/or software as required or specified by NEC to assure normal product operation. NEC incurs no obligation to furnish or install said items. NEC reserves the right to modify or update SuperScript software as it deems necessary and to determine distribution policies for such changes to existing owners. Warranty Return Process The SuperScript 870 is warranted for two years from date of purchase under the NEC SuperScript 870 Limited Warranty. The warranty works as follows: The customer calls Printer Technical Support at 800-632-4650. If it is determined that the printer is nonfunctional, the support representative will transfer you to Customer Service to set up the warranty return process. The service representative will provide you with an SR (Service Request) number for return of the defective printer. You must package the printer in its original packaging, or equivalent, mark the package with the SR number, and return it to the address provided. Upon receipt of the defective printer, NEC will repair the printer and ship it back to you within 3 business days. Note: Many times a simple problem can be averted without speaking with a support representative. Please try the trouble-shooting methods found in Chapter 9 first. 121

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121
Chapter 10: Getting Service and Support
•
Onsite agreements on a yearly or multi-year
basis which ensure priority response from
NEC Customer Service and Support
•
Volume onsite agreements that provide
complete maintenance agreement
management services for organizations with
large numbers of NEC printers
•
Per-incident repair services that include onsite
service, mail-in service, or carry-in service to a
local service dealer
To discuss an extended warranty or a service
contract, or incidental repair, contact NEC
Customer Service at 1-800-632-4650.
Note:
This product requires specific
computer hardware and software
configurations to operate as specified by
NEC. It is the owner's responsibility to
supply these supporting items, and where
necessary, to reconfigure and/or furnish
additional hardware and/or software as
required or specified by NEC to assure
normal product operation. NEC incurs no
obligation to furnish or install said items.
NEC reserves the right to modify or
update SuperScript software as it deems
necessary and to determine distribution
policies for such changes to existing
owners.
Warranty Return Process
The SuperScript 870 is warranted for two years
from date of purchase under the NEC SuperScript
870 Limited Warranty.
The warranty works as follows:
The customer calls Printer Technical Support at
800-632-4650.
If it is determined that the printer is non-
functional, the support representative will transfer
you to Customer Service to set up the warranty
return process.
The service representative will provide you with
an SR (Service Request) number for return of the
defective printer. You must package the printer in
its original packaging, or equivalent, mark the
package with the SR number, and return it to the
address provided. Upon receipt of the defective
printer, NEC will repair the printer and ship it
back to you within 3 business days.
Note:
Many times a simple problem can
be averted without speaking with a
support representative. Please try the
trouble-shooting methods found in
Chapter 9 first.