Ricoh 3245 Scanner Reference - Page 102

When an Error Message Appears on the Client Computer

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Troubleshooting When an Error Message Appears on the Client Computer This section describes the main possible causes and solutions for error messages displayed on the client computer when the TWAIN Driver is used. Note ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message still appears, note the content of the message and the error number (if displayed), and contact your service representative. For information about how to turn off the main power switch, see General Settings Guide. 8 94 Message Causes and solutions [Cannot add any more scanning mode.] The maximum number of modes that can be stored is 99. Delete unneeded modes. [Cannot connect to the scanner. Check the network Ac- The access mask is set. Consult the net- cess Mask settings in User Tools.] work or scanner administrator. [Cannot detect the paper size of the original.Specify the scanning size.] • Place the original correctly. • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees. [Cannot find the scanner. Check if the scanner main power • Check whether the main power is on.] switch of the machine is turned off. • Check whether the machine is connected to the network correctly. • Deselect the personal firewall function of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details, see Network Guide. [Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.] Note ❒ "XXX" and "YYY" indicate scanner names. • Check whether the main power switch of the scanner used for the previous scan is turned off. • Check whether the scanner used for the previous scan is connected to the network correctly. • Deactivate the personal firewall of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details, see Network Guide. • Select the scanner used for the previous scan.

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Troubleshooting
94
8
When an Error Message Appears on the Client Computer
This section describes the main possible causes and solutions for error messages
displayed on the client computer when the TWAIN Driver is used.
Note
❒
If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
still appears, note the content of the message and the error number (if dis-
played), and contact your service representative. For information about how
to turn off the main power switch, see
General Settings Guide
.
Message
Causes and solutions
[
Cannot add any more scanning mode.
]
The maximum number of modes that can
be stored is 99. Delete unneeded modes.
[
Cannot connect to the scanner. Check
the network
Ac-
cess Mask settings in User Tools.
]
The access mask is set. Consult the net-
work or scanner administrator.
[
Cannot detect the paper size of the original.Specify the
scanning size.
]
•
Place the original correctly.
•
Specify the scan size.
•
When placing an original directly on
the exposure glass, the lifting/lower-
ing action of the ADF triggers the au-
tomatic original size detection
process. Lift the ADF by more than 30
degrees.
[
Cannot find the scanner. Check if the scanner main power
is on.
]
•
Check whether the main power
switch of the machine is turned off.
•
Check whether the machine is con-
nected to the network correctly.
•
Deselect the personal firewall func-
tion of the client computer.
•
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is set
as the machine
’
s protocol. For details,
see
Network Guide
.
[
Cannot find "XXX" scanner used for the previous scan.
"YYY" will be used instead.
]
Note
❒
“
XXX
”
and
“
YYY
”
indicate scanner names.
•
Check whether the main power
switch of the scanner used for the pre-
vious scan is turned off.
•
Check whether the scanner used for
the previous scan is connected to the
network correctly.
•
Deactivate the personal firewall of the
client computer.
•
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is set
as the machine
’
s protocol. For details,
see
Network Guide
.
•
Select the scanner used for the previ-
ous scan.