Ricoh 3245 Scanner Reference - Page 96

When a Message Is Displayed, When an Error Message Appears on the Control Panel

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Troubleshooting When a Message Is Displayed When an Error Message Appears on the Control Panel 8 88 Note ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message still appears, note the content of the message and the error number (if displayed), and contact your service representative. For information about how to turn off the main power switch, see General Settings Guide. Message Authentication has failed. Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]. Cannot cancel sending certain file(s). To confirm the result, check [Scanned Files Status]. Causes and solutions The entered login user name or login password is incorrect. Check the login user name and login password. The machine is unable to authenticate. Consult an administrator. • Check that the user name and password are correct. Note ❒ A password of 64 or more characters may not be recognized. • Check that the ID and password for the destination folder are correct. Only files in waiting can be canceled. Files with a delivery status of successful or other result cannot be canceled. Cannot detect original size. Select scan size. Cannot find the specified path. Please check the settings. Cannot log in with the entered user name or password. • Place the original correctly. • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees. See "Placing Originals", Copy Reference. Check whether the computer name and the folder name for the destination are correct. Make settings correctly for the user name and password for authentication.

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Troubleshooting
88
8
When a Message Is Displayed
When an Error Message Appears on the Control Panel
Note
❒
If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
still appears, note the content of the message and the error number (if dis-
played), and contact your service representative. For information about how
to turn off the main power switch, see
General Settings Guide
.
Message
Causes and solutions
Authentication has failed.
The entered login user name or login
password is incorrect. Check the
login user name and login password.
The machine is unable to authenti-
cate. Consult an administrator.
Authentication with the destination
has failed. Check settings. To check
the current status, press [Scanned
Files Status].
•
Check that the user name and
password are correct.
Note
❒
A password of 64 or more
characters may not be recog-
nized.
•
Check that the ID and password
for the destination folder are cor-
rect.
Cannot cancel sending certain file(s).
To confirm the result, check [Scanned
Files Status].
Only files in waiting can be canceled.
Files with a delivery status of suc-
cessful or other result cannot be can-
celed.
Cannot detect original size. Select
scan size.
•
Place the original correctly.
•
Specify the scan size.
•
When placing an original directly
on the exposure glass, the lift-
ing/lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by more than 30 degrees.
See "Placing Originals",
Copy Refer-
ence
.
Cannot find the specified path. Please
check the settings.
Check whether the computer name
and the folder name for the destina-
tion are correct.
Cannot log in with the entered user
name or password.
Make settings correctly for the user
name and password for authentica-
tion.