Ricoh 3245 Scanner Reference - Page 93

Troubleshooting, If Your Machine Does Not Operate As You Want

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8. Troubleshooting This section contains advice on what to do if you have problems scanning an original, or if the network delivery scanner or e-mail function does not work. Various messages that may appear on the control panel or client computer are listed, along with causes and solutions. If Your Machine Does Not Operate As You Want When Scanning Is Not Performed as Expected Problems Causes and solutions The scanned image is dirty. The exposure glass or the exposure glass cover is dirty. Clean these parts. See General Settings Guide. The image is distorted or out of position. • The original was moved during scanning. Do not move the original during scanning. • The original was not pressed flat against the exposure glass. Make sure that the original is pressed flat against the exposure glass. The scanned image is upside down. The original was placed upside down. Place the original in the correct orientation. See "Placing Originals", Copy Reference. No image results from scanning. The original was placed with the front and back reversed. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See "Placing Originals", Copy Reference. The scanned images are ro- If you store full colour/grayscale images in TIFF or JPEG format tated. when originals are loaded with their tops at the back of the ADF tray, the images are rotated and scanned. Load originals in the ADF so that their tops are fed first. The scanned image contains white spaces. • If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. Scanning at a higher resolution may reduce the margins. • If the File Format Converter (optional ) is installed, the margins may become wider. 85

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85
8. Troubleshooting
This section contains advice on what to do if you have problems scanning an
original, or if the network delivery scanner or e-mail function does not work.
Various messages that may appear on the control panel or client computer are
listed, along with causes and solutions.
If Your Machine Does Not Operate As You
Want
When Scanning Is Not Performed as Expected
Problems
Causes and solutions
The scanned image is
dirty.
The exposure glass or the exposure glass cover is dirty. Clean
these parts. See
General Settings Guide
.
The image is distorted or
out of position.
•
The original was moved during scanning. Do not move the
original during scanning.
•
The original was not pressed flat against the exposure glass.
Make sure that the original is pressed flat against the exposure
glass.
The scanned image is up-
side down.
The original was placed upside down. Place the original in the cor-
rect orientation.
See "Placing Originals",
Copy Reference
.
No image results from
scanning.
The original was placed with the front and back reversed. When
the original is placed directly on the exposure glass, the side to be
scanned must face down. When the original is fed via the ADF, the
side to be scanned must face up. See "Placing Originals",
Copy Ref-
erence
.
The scanned images are ro-
tated.
If you store full colour/grayscale images in TIFF or JPEG format
when originals are loaded with their tops at the back of the ADF
tray, the images are rotated and scanned. Load originals in the
ADF so that their tops are fed first.
The scanned image con-
tains white spaces.
•
If you scan originals using functions other than the network
TWAIN scanner function, certain paper size and resolution
settings may produce scanned images that are larger than the
specified size because of margins being added to the sides.
Scanning at a higher resolution may reduce the margins.
•
If the File Format Converter (optional ) is installed, the mar-
gins may become wider.