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If Something Goes Wrong, Problems that are easy to fix

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Chapter 8 If Something Goes Wrong Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once). The Windows Task Manager window appears. 191

Section	Page
Tecra® M2V Series User’s Guide	1
Contents	28
Introduction	35
This guide	36
Safety icons	37
Other icons used	38
Other documentation	38
Service options	39
Chapter 1: Getting Started	40
Selecting a place to work	40
Creating a computer-friendly environment	40
Keeping yourself comfortable	41
Other precautions	45
Setting up your computer	46
Connecting the AC adapter	47
Charging the battery	50
Turning on the computer	51
Opening the display panel	51
Turning on the power	52
Setting up your software	53
Registering your computer with Toshiba	54
Setting up other devices	54
Turning off the computer	54
Closing the display panel	55
Chapter 2: Connecting Other External Devices	57
Using external display devices	57
Connecting an external monitor or projector	57
Directing the display output when you turn on the computer	58
Adjusting the quality of the external display	59
Video limitations	59
Using a keyboard	60
Connecting a keyboard	60
Making your external keyboard emulate the Fn key	60
Using a mouse	60
Connecting a mouse	61
Connecting a local printer	61
Connecting an optional external diskette drive	63
Connecting external speakers or headphones	64
Connecting an external microphone	65
Using an expansion device	65
Adding memory	66
Installing memory modules	66
Using Slim SelectBay® modules	76
Removing a module from the Slim SelectBay®	76
Inserting a module into the Slim SelectBay®	77
Inserting and removing hard drives	78
Inserting and removing PC Cards	81
Inserting a PC Card	82
Removing a PC Card	83
Setting up a PC Card for your computer	84
Inserting an SD™ card	84
Connecting your modem to a telephone line	85
Connecting to a phone line	85
Chapter 3: Learning the Basics	87
Computing tips	87
Using the keyboard	88
Character keys	89
Making your keyboard emulate a full-size keyboard	89
Ctrl, Fn, and Alt keys	90
Function keys	90
Windows special keys	91
Overlay keys	91
Using the TouchPad™	93
Control buttons	94
Using the TOSHIBA Console button	94
Starting a program	96
Starting a program from the Start menu	96
Starting a program from Windows ® Explorer	97
Starting a program from the Run dialog box	98
Saving your work	99
Printing your work	101
Using the DVD-ROM or multi-function drive	102
DVD-ROM drive components	103
Inserting a compact disc	104
Removing a compact disc with the computer on	107
Removing a compact disc with the computer off	107
Caring for CDs and DVDs	107
Using PC Cards	108
Hot swapping	108
Using SD™ cards	109
Using your computer at the office	110
Using a computer lock	110
Caring for your computer	111
Cleaning the computer	111
Moving the computer	112
Powering down the computer	112
Using Turn Off or Shut down	113
Using Hibernation	115
Using Standby	117
Toshiba’s online resources	120
Chapter 4: Mobile Computing	121
Toshiba’s energy-saver design	121
Running the computer on battery power	122
Battery Notice	122
Charging the main battery	123
Charging the RTC battery	124
Monitoring battery power	125
What to do when the battery alarm sounds	128
Changing batteries	129
Taking care of your battery	131
Safety precautions	131
Maximizing battery life	132
Disposing of used batteries safely	133
Conserving power	134
Power usage profiles in Windows XP Professional	134
Using a hot key to set the power usage mode	135
Additional options for power	136
Chapter 5: Exploring Your Options	137
Exploring the desktop	137
Finding your way around the desktop	138
Exploring audio features	142
Using external speakers or headphones	142
Recording sounds	143
Playing an audio CD-ROM	145
Exchanging data with another computer	146
Transferring files	146
Getting help transferring files	146
Setting up for communications	147
Connecting the modem to a telephone line	148
Connecting your computer to a network	148
Toshiba’s online resources	151
An overview of using the Internet	152
The Internet	152
The World Wide Web	152
Internet Service Providers	153
Connecting to the Internet	153
Surfing the Internet	154
Internet features	154
Uploading and downloading files from the Internet	155
Chapter 6: Toshiba Utilities	156
Fn-esse	157
Starting Fn-esse	157
Using the keyboard or pointing device to assign keys	159
Viewing existing key assignments	161
Changing or removing existing key assignments	161
TOSHIBA HW Setup	161
Accessing TOSHIBA HW Setup	162
TOSHIBA Power Saver	164
TOSHIBA Mobile Extension	165
TOSHIBA Password Utility	167
TOSHIBA Zooming Utility	169
TOSHIBA CD/DVD Drive Acoustic Silencer	170
TOSHIBA SD Memory Boot Utility	171
PC Diagnostic Tool	172
Chapter 7: Keeping Your Files Safe	173
Using passwords in Windows	173
Setting user-level passwords	174
Using an instant user-level password	175
Using a power-on (user-level) password	176
Setting a power-on (user-level) password	176
Creating a user token on an SD™ memory card	178
Deleting a power on (user-level) password	178
Deleting a user token on an SD™ memory card	179
Using the power-on (user-level) password	179
Using a supervisor password	180
Setting a supervisor password	180
Creating a supervisor token on an SD™ memory card	182
Deleting a supervisor password	182
Deleting a supervisor on an SD™ Memory Card	183
Hard disk drive passwords	184
Setting a hard disk drive user only password in System Setup	185
Deleting or changing a hard disk drive user only password in System Setup	186
Setting a hard disk drive master and user password in System Setup	187
Changing the master and user passwords in System Setup	188
Deleting the hard disk drive master and user passwords in the System Setup	189
Chapter 8: If Something Goes Wrong	191
Problems that are easy to fix	191
Problems when you turn on the computer	193
The Windows ® operating system is not working	194
Using Startup options to fix problems	195
Internet problems	196
The Windows® XP operating system can help you	196
Resolving a hardware conflict	197
A plan of action	197
Resolving hardware conflicts on your own	198
Fixing a problem with Device Manager	199
Memory problems	201
Power and the batteries	202
Keyboard problems	203
Display problems	204
Disk drive problems	206
DVD-ROM or multi-function drive problems	208
Sound system problems	209
PC Card problems	210
Printer problems	213
Modem problems	214
Develop good computing habits	214
If you need further assistance	215
Before you call	216
Contacting Toshiba	216
Other Toshiba Internet Web sites	217
Toshiba’s worldwide offices	218
Appendix A: Hot Keys	220
Appendix B: Power Cord/Cable Connectors	227
Appendix C: Using ConfigFree™ with your Toshiba Computer	228
Getting Started	229
Starting ConfigFree	229
ConfigFree Utilities	230
Using the Automatic Switch	240
Semi-Automatic Switch Feature	241
Glossary	242