Western Digital WDBACA0010BBK User Manual - Page 150

Troubleshooting, Problem, Solution

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Troubleshooting WD TV Live Hub Media Center User Manual Problem Solution DISPLAY The TV screen is blank and the media center power LED remains off. The TV screen is blank and the media center power LED is blinking. The TV screen is blank and the media center power LED is on. The TV screen is blinking and fuzzy. The video display is cut off or appears in a sidebar. The slideshow pictures are distorted. • Make sure the TV is turned on. • Make sure that the power adapter and power outlet are okay. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the media center. A system diagnostic failure occurred. Turn off your media center, wait 10 minutes, then turn it on again. If the same thing happens, contact the WD Technical Support for assistance (see "WD Service and Support" on page 2). • Make sure the TV is turned on. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the media center. • Press the reset switch for one second to reset to factory defaults (see "Device Reset" on page 141). Press and hold 10 seconds to toggle between NTSC and PAL. Use a fine-tipped stylus or the unfolded end of a paperclip to press the reset switch. • Make sure that the interface cable is properly attached to the correct terminal(s) on both the TV and the media center. • Make sure the media center power LED is on. • If you are using a CRT TV, navigate to the Home | Settings | System screen and: - Make sure that the Composite option is selected as the video output. - Make sure the TV system setting matches the system used in your region. • If you are using an LCD TV, navigate to the Home | Settings | System screen and: - Make sure that the HDMI option is selected as the video output. - Make sure that the video resolution option is set as Auto. Navigate to the Home | Settings | Audio/Video screen and make sure that aspect ratio is set as Normal. Navigate to the Home | Settings | Photo screen and select Keep as original or Fit to screen in the Photo Scaling field. SYSTEM MAINTENANCE - 146

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WD TV Live Hub Media Center
User Manual
SYSTEM MAINTENANCE
– 146
Troubleshooting
Problem
Solution
DISPLAY
The TV screen is blank and the media
center power LED remains off.
•
Make sure the TV is turned on.
•
Make sure that the power adapter and power outlet
are okay.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media center.
The TV screen is blank and the media
center power LED is blinking.
A system diagnostic failure occurred. Turn off your
media center, wait 10 minutes, then turn it on again. If
the same thing happens, contact the WD Technical
Support for assistance (see “WD Service and Support”
on page 2).
The TV screen is blank and the media
center power LED is on.
•
Make sure the TV is turned on.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media center.
•
Press the reset switch for one second to reset to
factory defaults (see “Device Reset” on page 141).
Press and hold 10 seconds to toggle between NTSC
and PAL. Use a fine-tipped stylus or the unfolded
end of a paperclip to press the reset switch.
The TV screen is blinking and fuzzy.
•
Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the media center.
•
Make sure the media center power LED is on.
•
If you are using a CRT TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the
Composite
option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
•
If you are using an LCD TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the
HDMI
option is selected as
the video output.
-
Make sure that the video resolution option is set
as
Auto
.
The video display is cut off or appears
in a sidebar.
Navigate to the Home | Settings | Audio/Video screen
and make sure that aspect ratio is set as
Normal
.
The slideshow pictures are distorted.
Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.