3Ware 7000-2 User Guide - Page 171

3Ware 7000-2 - Escalade RAID Controller Manual

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Troubleshooting Troubleshooting: Problems and Solutions Note: For more troubleshooting tips and frequently asked questions, refer to 3ware's support web page at http:// www.3ware.com/support. Note: More troubleshooting problems and solutions can be found on the 3ware web site at http://www.3ware.com/NewFaq/3ware.htm. Hardware installation Q1: The rail on the ATA RAID controller doesn't fit in the case. Use a screwdriver to remove the black end rail. It aligns and secures the ATA RAID controller in the computer chassis but is not critical for operation. Q2: The system doesn't begin booting (no BIOS runs) when the ATA RAID controller is installed but boots OK when the controller is removed. Check the cabling between the drives and the ATA RAID controller. A cable plugged in upside down can prevent your system from running its BIOS. Q3: The 3ware BIOS screen never appears. The ATA RAID controller is not installed properly. Reinstall the hardware and reboot. There may also be a problem with the motherboard. Please check the Motherboard Compatibility List on the www.3ware.com 171

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Troubleshooting
www.3ware.com
171
Troubleshooting:
Problems and Solutions
Note:
For more troubleshooting tips and frequently asked
questions, refer to 3ware’s support web page at http://
www.3ware.com/support.
Note:
More troubleshooting problems and solutions can
be found on the 3ware web site at
Hardware installation
Q1:
The rail on the ATA RAID controller doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures
the ATA RAID controller in the computer chassis but is not critical
for operation.
Q2:
The system doesn’t begin booting (no BIOS runs) when the
ATA RAID controller is installed but boots OK when the con-
troller is removed.
Check the cabling between the drives and the ATA RAID controller.
A cable plugged in upside down can prevent your system from run-
ning its BIOS.
Q3:
The 3ware BIOS screen never appears.
The ATA RAID controller is not installed properly. Reinstall the
hardware and reboot. There may also be a problem with the mother-
board. Please check the Motherboard Compatibility List on the