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3Ware 7000-2 User Guide - Page 179

3Ware 7000-2 - Escalade RAID Controller Manual

UPC - 693494700022

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Troubleshooting Table 1: AEN Error Messages Message Value AEN_VERIFY_FAILED AEN_VERIFY_DONE AEN_SECTOR_OVERWRITE AEN_RBLD_SOURCE_ERROR AEN_DRIVE_NOT_SUPPORTED AEN_QUEUE_FULL AEN 001h SOFT_RESET 02Ah 02Bh 02Ch 02Dh 030h 0FFh The ATA RAID controller has detected a soft reset from the device driver. Soft resets are normal at driver load and unload time. If the ATA RAID controller fails to respond to the device driver within a reasonable amount of time, the device driver may issue a soft reset to the ATA RAID controller and retry the command packet. AEN 002h AEN_DEGRADED_UNIT An error has been encountered and the array is operating in degraded (non-redundant) mode.The user should replace the bad drive as soon as possible and initiate a rebuild. AEN 003h AEN_CONTROLLER_ERROR The ATA RAID controller has encountered an internal error. Please contact 3ware customer support. AEN 004h AEN_REBUILD_FAIL The ATA RAID controller was unable to complete a rebuild operation. This error can be caused by drive errors on either the source or the destination of the rebuild. However, due to ATA drives ability to reallocate sectors on write errors, the www.3ware.com 179

Section	Page
Before You Begin	13
Features	13
Escalade 7000 Parallel ATA Family (includes 7000-2, 7500-4, 7500-4LP, 7500-8, 7500-12)	13
Escalade 8000 Serial ATA Family (includes 8500-4, 8500- 8, 8500-12)	14
Package Contents	15
Escalade 7000 series Parallel ATA RAID Controller	15
Escalade 8000 series Serial ATA RAID Controller	15
CBL-P-SATA (Parallel to Serial Drive Converter Kit)	16
Tools Required	16
System Requirements	16
Personal Safety	17
Protecting Equipment and Data	17
ESD Precautions	17
Mechanical Concerns	18
Introduction	19
Unmatched reliability and performance	19
Escalade Serial ATA Controller	20
RAID increases performance and adds redundancy	20
Raid 0 arrays maximize performance and capacity	21
Raid 1 arrays offer fault tolerance	21
TwinStorTM Technology adds performance to 3ware’s mirrored disk arrays	22
Raid 10 arrays maximize performance and fault tolerance	22
Raid 5 arrays optimize performance, fault tolerance, high capacity and storage efficiency	23
R5 FusionTM Technology significantly improves RAID 5 write performance	24
Configure and manage your disk arrays	25
Background media scan and dynamic sector repair enhance data integrity	26
Quick Installation Guide	29
Step 1. Install the Escalade ATA RAID Controller	30
Step 2. Create arrays	30
Step 3. Install system drivers	30
Step 4. Install 3DM	31
Hardware Installation	33
To remove an existing Escalade ATA RAID Controller	33
Installing a Parallel ATA RAID Controller	34
Connect the interface cables to the Escalade ATA RAID Controller	34
Install the Escalade ATA RAID Controller in the computer	35
Connect the drives to the interface cables	36
Installing a Serial ATA RAID Controller	38
Connect the interface cables to the Escalade Serial ATA RAID Controller	38
Connect the drives to the interface cables	40
Check your installation and close the case	42
Check motherboard boot sequence	42
3ware Disk Array Configuration Utility	43
Hot spare and hot swap	43
BIOS Screen	43
Invoking the 3ware BIOS tool	44
Exiting the 3ware BIOS tool	45
Determining your configuration	46
Displaying advance details	48
Creating a disk array	48
Determining your configuration	50
Specifying a Hot Spare	54
Changing an existing configuration	55
Modifying a disk array	55
Deleting a disk array	55
How to maintain or verify a disk array	56
Rebuilding a mirrored disk array	57
Rebuilding a RAID 5 disk array	59
Windows Installation	67
Windows NT®4.0 Installation	68
Adding drives to an existing ATA RAID controller	69
Boot the machine	69
Installing the ATA RAID controller and Windows NT 4.0	70
Create disk arrays	70
Has your boot drive been partitioned?	70
Boot the system	70
Continue with Windows NT 4.0 installation	71
Install the driver using the diskette	71
Partition device 0 to create a boot area	71
Follow display instructions to complete Windows NT 4.0 installation	72
RAID array initialization	72
Install the 3DM disk management utility	73
Installing the ATA RAID controller on systems that boot from a different device	74
Create disk arrays	74
Install the 3ware driver	74
Reboot the machine	74
RAID array initialization	75
Install the 3DM disk management utility	75
Replacing an existing ATA RAID controller with a new version of the controller	76
Upgrade the 3ware driver	76
Install/Upgrade the 3ware driver	77
Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller	80
Reboot the machine	80
RAID array initialization	81
Install the 3DM disk management utility	81
Windows® 98/ME Installation	82
Adding a drive to an existing ATA RAID controller	84
Partition and format new drive	84
Installing the ATA RAID controller while installing Windows 98/ME	85
Create disk arrays	85
Boot the system from the Windows 98/ME diskette	85
Partition the boot device using fdisk	85
Restart the machine and format the boot device	86
Continue the standard Windows 98/ME installation	86
Partition and format other devices	87
RAID array initialization	87
Install the 3DM Disk Management Utility.	88
Installing the ATA RAID controller on systems that boot from a different device	89
Create disk arrays	89
Install the 3ware driver	89
Partition and format units on ATA RAID controller	90
RAID array initialization	91
Install the 3DM disk management utility	91
Replacing an existing ATA RAID controller with a new version of the controller	92
Upgrade the 3ware driver	92
Install/Upgrade the 3ware driver	94
Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller	98
Reboot the machine	98
Windows® 2000 or Windows XP Installation	99
Installing a drive to an existing ATA RAID controller	101
Boot the machine	101
Installing the ATA RAID controller while installing Windows 2000 or Windows XP	102
Create disk arrays	102
Installing with the Initial Operating System Build	102
Continue with Windows 2000 or XP installation	102
Reboot the machine	103
RAID array initialization	104
Install the 3DM disk management utility	104
Installing the ATA RAID controller on systems that boot from a different device	105
Create disk arrays	105
Install the 3ware driver	105
Reboot the machine	106
RAID array initialization	107
Install the 3DM disk management utility	108
Replacing an existing ATA RAID controller with a new version of the controller	109
Updating the 3ware driver	109
Installing/Upgrading the 3ware driver	112
Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller	118
Reboot the machine	118
Install the 3DM disk management utility	119
Linux Installation	121
Red Hat® Linux Installation	123
Installing the ATA RAID controller while installing Red Hat Linux	124
Create disk arrays	124
Boot with the Red Hat CD-ROM or diskette	124
Install the driver	125
RAID array initialization	125
Install and run 3DM disk management utility	126
Installing the ATA RAID controller on systems that boot from a different device	127
Create disk arrays	127
Install the 3ware driver	127
Compiling the Driver (For experts only)	132
RAID array initialization	132
Install and run 3DM disk management utility	133
SuSE® Linux Installation	134
Installing the ATA RAID controller while installing SuSE Linux with YaST2	135
Materials required	135
Create disk arrays	135
Boot with the SuSE CD/DVD	135
RAID array initialization	137
Install and run 3DM disk management utility	138
Installing the ATA RAID controller on systems that boot from a different device	139
Create disk arrays	139
Install the 3ware driver	139
Compiling the Driver (For experts only)	142
Install and run 3DM disk management utility	142
3DM Disk Management Utility	143
Windows Installation	144
Installing 3DM for Windows NT, Windows 98/ ME, Windows 2000, Windows XP	144
Linux Installation	147
Installing 3DM for Red Hat Linux or SuSE Linux	147
Starting 3DM	149
Uninstalling 3DM	149
Checking Array Status	151
View status using your standard browser	151
Password setup	160
Enable/disable password protection	162
Selecting background task rate	163
Selecting remote access	163
Selecting cache options	163
Event notification via e-mail	163
Configuration and Array Maintenance Settings	164
Specifying a hot spare	166
Auto rebuild of a redundant array	166
Rebuilding a redundant array with a hot swap drive	166
Selecting Force Continue	167
Scheduling background tasks	167
Background Task Features	168
Examples of Background Task Priorities	168
Troubleshooting: Problems and Solutions	171
Hardware installation	171
Software installation	172
Screen display messages	175
AEN Messages	177
Appendix A Compliance and Conformity Statements	189
Federal Communications Commission Radio Frequency Interference Statement	189
Microsoft Windows Hardware Quality Lab (WHQL)	190
European Community Conformity Statement	190
Appendix B Warranty, Technical Support and Service	191
Limited Warranty	191
Exclusions	191
State Law Provisions	192
Obtaining Warranty Protection	192
Sales and ordering information	193
Feedback on this manual	193
Numerics	195
A	195
B	195
C	195
D	195
E	195
F	195
H	195
L	196
M	196
O	196
P	196
R	196
S	196
T	196
U	196
V	196
W	196