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Brother International ADS-2500We Users Guide - Page 205

Troubleshooting, Identify Your Problem, Error and Maintenance Messages

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9 Troubleshooting 9 Identify Your Problem 9 First, check the following: 9  The AC power code is connected properly and the machine is turned on.  All of the protective parts have been removed.  The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.  The interface cable is securely connected to the machine and the computer.  The correct driver for the machine has been installed.  The computer is connected to the correct port on the machine. Error and Maintenance Messages 9 As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows an error message. The most common error and maintenance messages are shown below (the messages will be displayed on Status Monitor or the LCD of the machine (ADS-2500We only)). You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the 9 Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com NOTE (For ADS-2000e users only) See also LED Indications (ADS-2000e only) on page 213. Error message Out of Memory Replace Pad Cause The machine's memory is full. Action To clear the error, do one of the following: The Separation Pad has been used over 50,000 times.  Press any button (ADS-2000e) or (ADS-2500We).  Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again. To prevent the error, do one of the following:  Reduce the numbers of your documents.  Set resolution setting or file size smaller. Replace the Separation Pad with a new one. Scanning errors may occur if you do not replace the part. See Replace the Separation Pad on page 183. 192

Section	Page
User’s Guide ADS-2000e/ADS-2500We	1
Brother Numbers	2
Register Your Product	2
FAQs (frequently asked questions)	2
For Customer Service	3
User’s Guides and where do I find them?	4
Getting Started	5
Table of Contents	10
1 General Information	14
Using the Documentation	14
Symbols and Conventions Used in the Documentation	14
About This Machine	15
Control Panel Overview (ADS-2000e)	16
Control Panel Overview (ADS-2500We)	17
Touchscreen LCD	18
Basic LCD Operations	21
General Setup (ADS-2000e)	22
Set Sleep Mode	22
Select Your Language	24
Reduced Noise Mode	26
General Setup (ADS-2500We)	27
Set the Backlight Brightness	27
Set the Dim Timer for the Backlight	27
Set the Home Screen	27
Select Your Language	28
Memory Storage	28
Beep Volume	28
Automatic Daylight Saving Time	29
Sleep Mode	29
Power Down Mode	30
Multifeed Detection	30
Reduced Noise Mode	31
Setting Lock	31
Set the Password	32
Change the Password	32
Turn Setting Lock On/Off	33
User Restriction Functions	34
2 Document Specifications	37
Acceptable Documents	37
Unacceptable Documents	39
Carrier Sheet Recommendations	40
Notes for Using Carrier Sheets	41
3 Scan Preparation	42
Set Up Your Scanner	42
Load Documents	43
Standard-size Documents	43
Business Cards and Plastic Cards	45
Documents Longer than Standard-size	46
Documents not printed on standard-size paper	47
Documents with Facing Pages	48
Receipts, Clippings, Photos, and Other Documents	48
4 Prepare Your Network	50
Before Scanning	50
Before Network Scanning (ADS-2500We only)	51
Network License (Windows®)	51
Configure Network Scanning for Windows®	51
Configure Network Scanning for Macintosh	55
Launch the BRAdmin Utility (Windows®)	58
5 Scan Using Your Computer	59
Change the ControlCenter4 User Interface (Windows®)	59
Scan Using ControlCenter4 in Home Mode (Windows®)	63
Basic Scan	63
Scan Documents Using the Carrier Sheet	64
Scan Plastic Cards	66
Scan to an Office File	68
Scan Business Cards	69
Scan Using ControlCenter4 in Advanced Mode (Windows®)	71
Basic Scan	71
Change a Scan Button’s Default Settings	72
Scan Using the Carrier Sheet	72
Scan Plastic Cards	73
Scan to an Office File	75
Scan Business Cards	76
Create a Custom Tab (ControlCenter4 Advanced Mode) (Windows®)	78
Create a Custom Tab	78
Create a Custom Button in a Custom Tab	79
Change Scan Settings (ControlCenter4) (Windows®)	80
Scan Using ControlCenter2 (Macintosh)	86
Scan to Image	87
Scan to OCR	88
Scan to E-mail	89
Scan to File	90
Change a Scan Button’s Default Settings	91
Scan Specific and Irregular Sized Documents Using the Carrier Sheet	91
Scan Plastic Cards	93
Scan to an Office File	95
Scan Business Cards	96
Register Your Favorite Scan Settings Using ControlCenter2 (Macintosh)	98
User-defined Button	99
Change Scan Settings (ControlCenter2) (Macintosh)	102
Scan Using Nuance™ PaperPort™ 12SE or Other Windows® Applications	109
Scan Using Nuance™ PaperPort™ 12SE	109
Scan Using Windows® Photo Gallery or Windows® Fax and Scan	119
Use Nuance PDF Converter Professional 8 (Windows®)	120
Installing Nuance PDF Converter Professional 8	120
Use NewSoft Presto! BizCard 6 (Windows®)	121
Installing NewSoft Presto! BizCard 6	121
Scan Using Presto! PageManager or TWAIN Applications (Macintosh)	122
Installing Presto! PageManager	122
Scan Using Presto! PageManager	122
TWAIN Driver Settings	124
Scan Using Apple Image Capture (ICA Driver)	127
Scan Using Apple Image Capture	127
ICA Driver Settings	129
Select your machine from Print & Fax or Print & Scan	130
Use NewSoft Presto! BizCard 6 (Macintosh)	131
Installing NewSoft Presto! BizCard 6	131
Scan Using Captiva® QuickScan™ Pro or ISIS® Applications (Windows®)	132
Installing ISIS® Scanner and Captiva® QuickScan™ Pro	132
6 Scan Using the Control Panel	133
Save Scanned Documents on Your Computer	133
Save Scanned Documents on a USB Flash Drive	136
Save Scanned Documents on Mobile Devices	139
Scan Documents to an FTP Server (ADS-2500We only)	141
Start Web Based Management	141
Configure the FTP Default Settings	143
Scan Using FTP Server Profiles	146
Scan Documents to a Shared Folder / Network Location (Windows®) (ADS-2500We only)	147
Configure the Scan to Network Default Settings	148
Scan Using Scan to Network Profiles	150
Scan Using Web Services (Windows Vista® SP2 or Later, Windows® 7, Windows® 8 and Windows® 8.1) (ADS-2500We)	151
Configuring Settings for Scanning	151
Send Scanned Documents Directly to an Email Address (ADS-2500We only)	153
Select an email Address from the Address Book	153
Enter an email Address Manually	154
Set Up the Address Book (ADS-2500We only)	155
Register an email Address	155
Change an email Address	155
Delete an email Address	156
Set Up a Group	157
Change a Group	157
Delete a Group	158
Upload Scanned Documents to the Web (ADS-2500We only)	159
Change Scan to PC Settings (Windows®)	160
Change Scan to PC Settings (Macintosh)	167
Scanner Shortcuts (ADS-2500We only)	173
Add a Shortcut	173
Edit, Rename or Delete a Shortcut	174
7 Managing the Machine from Your Computer	175
Monitor the Machine’s Status from Your Computer (Windows®)	175
Error Notifications	176
Status Monitor Indicators	176
Monitor the Machine’s Status from Your Computer (Macintosh)	177
Turn the AutoLoad Feature On/Off (ControlCenter2)	179
Set Up the Brother Machine from Your Computer	180
8 Routine Maintenance	184
Clean the Outside of the Machine	184
Clean the Scanner	186
Replace Supplies	192
Part Names, Numbers, and Life Cycles	192
Check Supplies Replacement Cycle (ADS-2000e)	194
Check Supplies Replacement Cycle (ADS-2500We)	195
Replace the Separation Pad	196
Replace the Pick-up Roller	198
Reset the Usage Counters (ADS-2000e)	201
Reset the Usage Counters (ADS-2500We)	202
Packing and Shipping the Machine	203
9 Troubleshooting	205
Identify Your Problem	205
Error and Maintenance Messages	205
Document Jam	208
Long Paper Jam	210
Troubleshooting	211
If you are having difficulty with your machine	211
Machine Information	217
Check the Serial Number (ADS-2000e)	217
Check the Serial Number (ADS-2500We)	218
WLAN Enable/Disable (ADS-2500We only)	219
Reset Functions	219
Reset the Machine (ADS-2500We only)	219
A Specifications	220
General	220
Scanner	222
Direct Scan Feature (Scan to USB)	222
Interfaces	223
Network (ADS-2500We only)	223
Computer Requirements	224
B Appendix	225
Entering Text (ADS-2500We only)	225
Inserting spaces	225
Making corrections	225
LED Indications (ADS-2000e only)	226
Service Call Indications	234