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Brother International ADS-2500We Users Guide - Page 206

Error message, Cause, Action, Replace the Pick-up Roller, Replace the Separation, For Customer

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Troubleshooting Error message Cause Action Replace Roller The Pick-up Roller has been used over 50,000 times. Replace the Pick-up Roller with a new one. Scanning errors may occur if you do not replace the part. See Replace the Pick-up Roller on page 185. Replace Parts Both the Separation Pad and the Pick-up Roller have been used over 50,000 times. Replace the Separation Pad and the Pick-up Roller with new ones. Scanning errors may occur if you do not replace the parts. See Replace the Separation Pad on page 183 and Replace the Pick-up Roller on page 185. Unable to Scan XX A machine error is occurring. (XX is an error code.) Turn the machine off and then on, and then try to scan again. If the error is not cleared after turning the machine off and then on, make a note of the error message and report it to your Brother dealer or Brother Customer Service (see For Customer Service on page ii). Document Jam/too Long  The Document Guides are not set Clear the document jam (see Document Jam to the correct document size. on page 195) and then do the following:  The settings are not suitable for  Adjust the Document Guides to fit the width of your document. the document. When Scan Size is set to Auto  Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad. and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document will not be fed straight, 9 use Continuous Scanning.  Confirm the settings. See Important in Document Jam on page 195.  Clean the Pick-up Roller and Separation Pad. See Clean the Scanner on page 173. Multifeed Multiple pages were fed at the same Clear the Multifeed. See Document Jam time. on page 195. Unusable Device An unusable device is inserted in the Disconnect the device. Turn the machine off and then USB port. on by unplugging the machine from the AC power outlet and then plugging the machine in again. Unusable USB Device An unsupported USB device is inserted in the USB port. Remove the unsupported USB device, such as a mouse or mobile device that does not support USB flash drive mode, from the USB port. USB Hub Not Supported A hub or USB flash drive with a hub is Remove the unsupported device, such as a USB hub inserted in the USB port. or USB flash drive with a hub, from the USB port. Insufficient USB Storage The inserted USB flash drive is full. Press any button (ADS-2000e) or (ADS-2500We) and then do one of the following:  Delete unused files or folders from the USB flash drive and then try again.  Use a USB flash drive that has available space. USB Access Error The USB flash drive was removed while it was being accessed. Press any button (ADS-2000e) or (ADS-2500We). 193

Section	Page
User’s Guide ADS-2000e/ADS-2500We	1
Brother Numbers	2
Register Your Product	2
FAQs (frequently asked questions)	2
For Customer Service	3
User’s Guides and where do I find them?	4
Getting Started	5
Table of Contents	10
1 General Information	14
Using the Documentation	14
Symbols and Conventions Used in the Documentation	14
About This Machine	15
Control Panel Overview (ADS-2000e)	16
Control Panel Overview (ADS-2500We)	17
Touchscreen LCD	18
Basic LCD Operations	21
General Setup (ADS-2000e)	22
Set Sleep Mode	22
Select Your Language	24
Reduced Noise Mode	26
General Setup (ADS-2500We)	27
Set the Backlight Brightness	27
Set the Dim Timer for the Backlight	27
Set the Home Screen	27
Select Your Language	28
Memory Storage	28
Beep Volume	28
Automatic Daylight Saving Time	29
Sleep Mode	29
Power Down Mode	30
Multifeed Detection	30
Reduced Noise Mode	31
Setting Lock	31
Set the Password	32
Change the Password	32
Turn Setting Lock On/Off	33
User Restriction Functions	34
2 Document Specifications	37
Acceptable Documents	37
Unacceptable Documents	39
Carrier Sheet Recommendations	40
Notes for Using Carrier Sheets	41
3 Scan Preparation	42
Set Up Your Scanner	42
Load Documents	43
Standard-size Documents	43
Business Cards and Plastic Cards	45
Documents Longer than Standard-size	46
Documents not printed on standard-size paper	47
Documents with Facing Pages	48
Receipts, Clippings, Photos, and Other Documents	48
4 Prepare Your Network	50
Before Scanning	50
Before Network Scanning (ADS-2500We only)	51
Network License (Windows®)	51
Configure Network Scanning for Windows®	51
Configure Network Scanning for Macintosh	55
Launch the BRAdmin Utility (Windows®)	58
5 Scan Using Your Computer	59
Change the ControlCenter4 User Interface (Windows®)	59
Scan Using ControlCenter4 in Home Mode (Windows®)	63
Basic Scan	63
Scan Documents Using the Carrier Sheet	64
Scan Plastic Cards	66
Scan to an Office File	68
Scan Business Cards	69
Scan Using ControlCenter4 in Advanced Mode (Windows®)	71
Basic Scan	71
Change a Scan Button’s Default Settings	72
Scan Using the Carrier Sheet	72
Scan Plastic Cards	73
Scan to an Office File	75
Scan Business Cards	76
Create a Custom Tab (ControlCenter4 Advanced Mode) (Windows®)	78
Create a Custom Tab	78
Create a Custom Button in a Custom Tab	79
Change Scan Settings (ControlCenter4) (Windows®)	80
Scan Using ControlCenter2 (Macintosh)	86
Scan to Image	87
Scan to OCR	88
Scan to E-mail	89
Scan to File	90
Change a Scan Button’s Default Settings	91
Scan Specific and Irregular Sized Documents Using the Carrier Sheet	91
Scan Plastic Cards	93
Scan to an Office File	95
Scan Business Cards	96
Register Your Favorite Scan Settings Using ControlCenter2 (Macintosh)	98
User-defined Button	99
Change Scan Settings (ControlCenter2) (Macintosh)	102
Scan Using Nuance™ PaperPort™ 12SE or Other Windows® Applications	109
Scan Using Nuance™ PaperPort™ 12SE	109
Scan Using Windows® Photo Gallery or Windows® Fax and Scan	119
Use Nuance PDF Converter Professional 8 (Windows®)	120
Installing Nuance PDF Converter Professional 8	120
Use NewSoft Presto! BizCard 6 (Windows®)	121
Installing NewSoft Presto! BizCard 6	121
Scan Using Presto! PageManager or TWAIN Applications (Macintosh)	122
Installing Presto! PageManager	122
Scan Using Presto! PageManager	122
TWAIN Driver Settings	124
Scan Using Apple Image Capture (ICA Driver)	127
Scan Using Apple Image Capture	127
ICA Driver Settings	129
Select your machine from Print & Fax or Print & Scan	130
Use NewSoft Presto! BizCard 6 (Macintosh)	131
Installing NewSoft Presto! BizCard 6	131
Scan Using Captiva® QuickScan™ Pro or ISIS® Applications (Windows®)	132
Installing ISIS® Scanner and Captiva® QuickScan™ Pro	132
6 Scan Using the Control Panel	133
Save Scanned Documents on Your Computer	133
Save Scanned Documents on a USB Flash Drive	136
Save Scanned Documents on Mobile Devices	139
Scan Documents to an FTP Server (ADS-2500We only)	141
Start Web Based Management	141
Configure the FTP Default Settings	143
Scan Using FTP Server Profiles	146
Scan Documents to a Shared Folder / Network Location (Windows®) (ADS-2500We only)	147
Configure the Scan to Network Default Settings	148
Scan Using Scan to Network Profiles	150
Scan Using Web Services (Windows Vista® SP2 or Later, Windows® 7, Windows® 8 and Windows® 8.1) (ADS-2500We)	151
Configuring Settings for Scanning	151
Send Scanned Documents Directly to an Email Address (ADS-2500We only)	153
Select an email Address from the Address Book	153
Enter an email Address Manually	154
Set Up the Address Book (ADS-2500We only)	155
Register an email Address	155
Change an email Address	155
Delete an email Address	156
Set Up a Group	157
Change a Group	157
Delete a Group	158
Upload Scanned Documents to the Web (ADS-2500We only)	159
Change Scan to PC Settings (Windows®)	160
Change Scan to PC Settings (Macintosh)	167
Scanner Shortcuts (ADS-2500We only)	173
Add a Shortcut	173
Edit, Rename or Delete a Shortcut	174
7 Managing the Machine from Your Computer	175
Monitor the Machine’s Status from Your Computer (Windows®)	175
Error Notifications	176
Status Monitor Indicators	176
Monitor the Machine’s Status from Your Computer (Macintosh)	177
Turn the AutoLoad Feature On/Off (ControlCenter2)	179
Set Up the Brother Machine from Your Computer	180
8 Routine Maintenance	184
Clean the Outside of the Machine	184
Clean the Scanner	186
Replace Supplies	192
Part Names, Numbers, and Life Cycles	192
Check Supplies Replacement Cycle (ADS-2000e)	194
Check Supplies Replacement Cycle (ADS-2500We)	195
Replace the Separation Pad	196
Replace the Pick-up Roller	198
Reset the Usage Counters (ADS-2000e)	201
Reset the Usage Counters (ADS-2500We)	202
Packing and Shipping the Machine	203
9 Troubleshooting	205
Identify Your Problem	205
Error and Maintenance Messages	205
Document Jam	208
Long Paper Jam	210
Troubleshooting	211
If you are having difficulty with your machine	211
Machine Information	217
Check the Serial Number (ADS-2000e)	217
Check the Serial Number (ADS-2500We)	218
WLAN Enable/Disable (ADS-2500We only)	219
Reset Functions	219
Reset the Machine (ADS-2500We only)	219
A Specifications	220
General	220
Scanner	222
Direct Scan Feature (Scan to USB)	222
Interfaces	223
Network (ADS-2500We only)	223
Computer Requirements	224
B Appendix	225
Entering Text (ADS-2500We only)	225
Inserting spaces	225
Making corrections	225
LED Indications (ADS-2000e only)	226
Service Call Indications	234

Match case Limit results 1 per page

Troubleshooting

193

Replace Roller

The Pick-up Roller has been used

over 50,000 times.

Replace the Pick-up Roller with a new one.

Scanning errors may occur if you do not replace the

part. See

Replace the Pick-up Roller

on page 185.

Replace Parts

Both the Separation Pad and the

Pick-up Roller have been used over

50,000 times.

Replace the Separation Pad and the Pick-up Roller

with new ones. Scanning errors may occur if you do

not replace the parts. See

Replace the Separation

Pad

on page 183 and

Replace the Pick-up Roller

on page 185.

Unable to Scan XX

(

is an error code.)

A machine error is occurring.

Turn the machine off and then on, and then try to

scan again. If the error is not cleared after turning

the machine off and then on, make a note of the

error message and report it to your Brother dealer or

Brother Customer Service (see

For Customer

Service

on page ii).

Document Jam/too

Long



The Document Guides are not set

to the correct document size.



The settings are not suitable for

your document.



Paper dust has accumulated on

the surface of the Pick-up Roller or

Separation Pad.

Clear the document jam (see

Document Jam

on page 195) and then do the following:



Adjust the Document Guides to fit the width of

the document. When Scan Size is set to Auto

and you are scanning a document that contains

multiple page sizes, insert narrow pages straight

and as close to the center of the machine as

possible. If the document will not be fed straight,

use Continuous Scanning.



Confirm the settings. See

Important

Document

Jam

on page 195.



Clean the Pick-up Roller and Separation Pad.

See

Clean the Scanner

on page 173.

Multifeed

Multiple pages were fed at the same

time.

Clear the Multifeed. See

Document Jam

on page 195.

Unusable Device

An unusable device is inserted in the

USB port.

Disconnect the device. Turn the machine off and then

on by unplugging the machine from the AC power

outlet and then plugging the machine in again.

Unusable

USB Device

An unsupported USB device is

inserted in the USB port.

Remove the unsupported USB device, such as a

mouse or mobile device that does not support USB

flash drive mode, from the USB port.

USB Hub

Not Supported

A hub or USB flash drive with a hub is

inserted in the USB port.

Remove the unsupported device, such as a USB hub

or USB flash drive with a hub, from the USB port.

Insufficient USB

Storage

The inserted USB flash drive is full.

Press any button (ADS-2000e) or

(ADS-2500We) and then do one of the following:



Delete unused files or folders from the USB flash

drive and then try again.



Use a USB flash drive that has available space.

USB Access Error

The USB flash drive was removed

while it was being accessed.

Press any button (ADS-2000e) or

(ADS-2500We).

Error message

Cause

Action