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Clean the Separation Pad and Pick-up Roller.

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Troubleshooting Difficulty Cause Suggestions The document is jammed.  Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad.  There are foreign objects in the ADF.  Your document is not acceptable for the machine.  Clean the Separation Pad and Pick-up Roller. To clean the Separation pad, see Replace the Separation Pad on page 183 to refer how to pull the Separation Pad out from the machine, clean the rubber side of the Separation Pad with a soft lint-free cloth moistened with water, and then attach the Separation Pad in the machine. To clean the Pick-up Roller, see Clean the Scanner on page 173.  Remove any foreign objects or ripped paper from the ADF.  Make sure your document is acceptable for the machine. See Acceptable Documents on page 24. The scan quality is poor.  Paper dust has accumulated on the  Clean the Separation Pad and Pick-up Roller. To surface of the Pick-up Roller or clean the Separation pad, see Replace the Separation Pad. Separation Pad on page 183 to refer how to pull  Paper dust has accumulated on the surface of the glass strips inside the machine.  The resolution is too low. the Separation Pad out from the machine, clean the rubber side of the Separation Pad with a soft lint- free cloth moistened with water, and then attach the Separation Pad in the machine. To clean the Pick- up Roller, see Clean the Scanner on page 173. 9  Clean the glass strips inside the machine. See Clean the Scanner on page 173.  Increase the scanner resolution. The machine pauses for about 3 seconds between each page when scanning. The machine has entered motor save mode. If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter motor save mode. This is normal and you may continue to scan. If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter motor save mode. NOTE The length of the pause may vary depending on the scanning conditions. Bleed through is seen The settings are not appropriate for the Select the Bleed Through Prevention/Remove in the scan data. type of document being scanned. Background Color check box. 200

Section	Page
User’s Guide ADS-2000e/ADS-2500We	1
Brother Numbers	2
Register Your Product	2
FAQs (frequently asked questions)	2
For Customer Service	3
User’s Guides and where do I find them?	4
Getting Started	5
Table of Contents	10
1 General Information	14
Using the Documentation	14
Symbols and Conventions Used in the Documentation	14
About This Machine	15
Control Panel Overview (ADS-2000e)	16
Control Panel Overview (ADS-2500We)	17
Touchscreen LCD	18
Basic LCD Operations	21
General Setup (ADS-2000e)	22
Set Sleep Mode	22
Select Your Language	24
Reduced Noise Mode	26
General Setup (ADS-2500We)	27
Set the Backlight Brightness	27
Set the Dim Timer for the Backlight	27
Set the Home Screen	27
Select Your Language	28
Memory Storage	28
Beep Volume	28
Automatic Daylight Saving Time	29
Sleep Mode	29
Power Down Mode	30
Multifeed Detection	30
Reduced Noise Mode	31
Setting Lock	31
Set the Password	32
Change the Password	32
Turn Setting Lock On/Off	33
User Restriction Functions	34
2 Document Specifications	37
Acceptable Documents	37
Unacceptable Documents	39
Carrier Sheet Recommendations	40
Notes for Using Carrier Sheets	41
3 Scan Preparation	42
Set Up Your Scanner	42
Load Documents	43
Standard-size Documents	43
Business Cards and Plastic Cards	45
Documents Longer than Standard-size	46
Documents not printed on standard-size paper	47
Documents with Facing Pages	48
Receipts, Clippings, Photos, and Other Documents	48
4 Prepare Your Network	50
Before Scanning	50
Before Network Scanning (ADS-2500We only)	51
Network License (Windows®)	51
Configure Network Scanning for Windows®	51
Configure Network Scanning for Macintosh	55
Launch the BRAdmin Utility (Windows®)	58
5 Scan Using Your Computer	59
Change the ControlCenter4 User Interface (Windows®)	59
Scan Using ControlCenter4 in Home Mode (Windows®)	63
Basic Scan	63
Scan Documents Using the Carrier Sheet	64
Scan Plastic Cards	66
Scan to an Office File	68
Scan Business Cards	69
Scan Using ControlCenter4 in Advanced Mode (Windows®)	71
Basic Scan	71
Change a Scan Button’s Default Settings	72
Scan Using the Carrier Sheet	72
Scan Plastic Cards	73
Scan to an Office File	75
Scan Business Cards	76
Create a Custom Tab (ControlCenter4 Advanced Mode) (Windows®)	78
Create a Custom Tab	78
Create a Custom Button in a Custom Tab	79
Change Scan Settings (ControlCenter4) (Windows®)	80
Scan Using ControlCenter2 (Macintosh)	86
Scan to Image	87
Scan to OCR	88
Scan to E-mail	89
Scan to File	90
Change a Scan Button’s Default Settings	91
Scan Specific and Irregular Sized Documents Using the Carrier Sheet	91
Scan Plastic Cards	93
Scan to an Office File	95
Scan Business Cards	96
Register Your Favorite Scan Settings Using ControlCenter2 (Macintosh)	98
User-defined Button	99
Change Scan Settings (ControlCenter2) (Macintosh)	102
Scan Using Nuance™ PaperPort™ 12SE or Other Windows® Applications	109
Scan Using Nuance™ PaperPort™ 12SE	109
Scan Using Windows® Photo Gallery or Windows® Fax and Scan	119
Use Nuance PDF Converter Professional 8 (Windows®)	120
Installing Nuance PDF Converter Professional 8	120
Use NewSoft Presto! BizCard 6 (Windows®)	121
Installing NewSoft Presto! BizCard 6	121
Scan Using Presto! PageManager or TWAIN Applications (Macintosh)	122
Installing Presto! PageManager	122
Scan Using Presto! PageManager	122
TWAIN Driver Settings	124
Scan Using Apple Image Capture (ICA Driver)	127
Scan Using Apple Image Capture	127
ICA Driver Settings	129
Select your machine from Print & Fax or Print & Scan	130
Use NewSoft Presto! BizCard 6 (Macintosh)	131
Installing NewSoft Presto! BizCard 6	131
Scan Using Captiva® QuickScan™ Pro or ISIS® Applications (Windows®)	132
Installing ISIS® Scanner and Captiva® QuickScan™ Pro	132
6 Scan Using the Control Panel	133
Save Scanned Documents on Your Computer	133
Save Scanned Documents on a USB Flash Drive	136
Save Scanned Documents on Mobile Devices	139
Scan Documents to an FTP Server (ADS-2500We only)	141
Start Web Based Management	141
Configure the FTP Default Settings	143
Scan Using FTP Server Profiles	146
Scan Documents to a Shared Folder / Network Location (Windows®) (ADS-2500We only)	147
Configure the Scan to Network Default Settings	148
Scan Using Scan to Network Profiles	150
Scan Using Web Services (Windows Vista® SP2 or Later, Windows® 7, Windows® 8 and Windows® 8.1) (ADS-2500We)	151
Configuring Settings for Scanning	151
Send Scanned Documents Directly to an Email Address (ADS-2500We only)	153
Select an email Address from the Address Book	153
Enter an email Address Manually	154
Set Up the Address Book (ADS-2500We only)	155
Register an email Address	155
Change an email Address	155
Delete an email Address	156
Set Up a Group	157
Change a Group	157
Delete a Group	158
Upload Scanned Documents to the Web (ADS-2500We only)	159
Change Scan to PC Settings (Windows®)	160
Change Scan to PC Settings (Macintosh)	167
Scanner Shortcuts (ADS-2500We only)	173
Add a Shortcut	173
Edit, Rename or Delete a Shortcut	174
7 Managing the Machine from Your Computer	175
Monitor the Machine’s Status from Your Computer (Windows®)	175
Error Notifications	176
Status Monitor Indicators	176
Monitor the Machine’s Status from Your Computer (Macintosh)	177
Turn the AutoLoad Feature On/Off (ControlCenter2)	179
Set Up the Brother Machine from Your Computer	180
8 Routine Maintenance	184
Clean the Outside of the Machine	184
Clean the Scanner	186
Replace Supplies	192
Part Names, Numbers, and Life Cycles	192
Check Supplies Replacement Cycle (ADS-2000e)	194
Check Supplies Replacement Cycle (ADS-2500We)	195
Replace the Separation Pad	196
Replace the Pick-up Roller	198
Reset the Usage Counters (ADS-2000e)	201
Reset the Usage Counters (ADS-2500We)	202
Packing and Shipping the Machine	203
9 Troubleshooting	205
Identify Your Problem	205
Error and Maintenance Messages	205
Document Jam	208
Long Paper Jam	210
Troubleshooting	211
If you are having difficulty with your machine	211
Machine Information	217
Check the Serial Number (ADS-2000e)	217
Check the Serial Number (ADS-2500We)	218
WLAN Enable/Disable (ADS-2500We only)	219
Reset Functions	219
Reset the Machine (ADS-2500We only)	219
A Specifications	220
General	220
Scanner	222
Direct Scan Feature (Scan to USB)	222
Interfaces	223
Network (ADS-2500We only)	223
Computer Requirements	224
B Appendix	225
Entering Text (ADS-2500We only)	225
Inserting spaces	225
Making corrections	225
LED Indications (ADS-2000e only)	226
Service Call Indications	234

Match case Limit results 1 per page

Troubleshooting

200

The document is

jammed.



Paper dust has accumulated on the

surface of the Pick-up Roller or

Separation Pad.



There are foreign objects in the

ADF.



Your document is not acceptable for

the machine.



Clean the Separation Pad and Pick-up Roller.

To clean the Separation pad, see

Replace the

Separation Pad

on page 183 to refer how to pull

the Separation Pad out from the machine, clean

the rubber side of the Separation Pad with a soft

lint-free cloth moistened with water, and then

attach the Separation Pad in the machine. To

clean the Pick-up Roller, see

Clean the Scanner

on page 173.



Remove any foreign objects or ripped paper

from the ADF.



Make sure your document is acceptable for the

machine. See

Acceptable Documents

on page 24.

The scan quality is

poor.



Paper dust has accumulated on the

surface of the Pick-up Roller or

Separation Pad.



Paper dust has accumulated on the

surface of the glass strips inside the

machine.



The resolution is too low.



Clean the Separation Pad and Pick-up Roller. To

clean the Separation pad, see

Replace the

Separation Pad

on page 183 to refer how to pull

the Separation Pad out from the machine, clean the

rubber side of the Separation Pad with a soft lint-

free cloth moistened with water, and then attach the

Separation Pad in the machine. To clean the Pick-

up Roller, see

Clean the Scanner

on page 173.



Clean the glass strips inside the machine. See

Clean the Scanner

on page 173.



Increase the scanner resolution.

The machine pauses

for about 3 seconds

between each page

when scanning.

The machine has entered motor save

mode. If you scan continuously, the

internal temperature of the machine

may increase, causing the machine to

enter motor save mode.

NOTE

The length of the pause may vary

depending on the scanning

conditions.

This is normal and you may continue to scan. If you

scan continuously, the internal temperature of the

machine may increase, causing the machine to

enter motor save mode.

Bleed through is seen

in the scan data.

The settings are not appropriate for the

type of document being scanned.

Select the Bleed Through Prevention/Remove

Background Color check box.

Difficulty

Cause

Suggestions