Brother International MFC-9700 Users Manual - English - Page 187

If You Are Having Difficulty with Your MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or 1-514-685-6464 (In Montreal). Vertical Black Lines When Receiving Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your MFC's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see page 21-18), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or 1-514-685-6464 (In Montreal). Fax Machine "Hears" Voice as CNG Tone If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. Your fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop if you are at the fax machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, page 5-3.) Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see pages 4-1). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See page 11-4). Phone Line or Connections MFC Does Not Answer When Called Make sure the MFC is not in MANUAL mode. Check for dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your MFC, call your Telephone Company to check the line. Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify your MFC's scanner operation. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 6