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Brother International MFC-9700 Users Manual - English - Page 189

Scanning Difficulties, Software Difficulties - driver windows 8

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DIFFICULTY SUGGESTIONS The MFC cannot print full pages of a document. The MFC received a very complex print job and could not process part of the page. This print. may be solved in several ways. If you are using Windows® 95/98/98SE/Me/2000 Professional or Windows NT® Workstation Version 4.0 with the supplied printer driver, see the "Windows® Setup Printing Difficulties" section. Try to reduce the complexity of your document or reduce print resolution. The MFC prints first couple Your computer is not recognizing the printer's input buffer of pages correctly, then some full signal. Please make sure to connect the printer cable pages have text missing. correctly. The MFC cannot print full pages of a document. OUT OF MEMORY message occurs. Reduce the printer resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen but do not up when I print them. Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Scanning Difficulties TWAIN Errors appear while scanning. Make sure the Brother TWAIN Driver is selected as the primary source. In PaperPort®, from the File menu select File, select Source, and then highlight the Brother TWAIN Driver and click Select. Software Difficulties You see the "New Hardware Found" message on your PC screen (although you have already installed the drivers in Windows 95). Click on 'Do not install a driver. (Windows will not prompt you again)' and click 'OK'. You see the "Update Device Driver Wizard" or "Add New Hardware Wizard" message on your PC screen (although you have already installed the drivers in Windows 95 or 98). Follow the instructions from the installer, then click Next. Click Finish when it appears on the screen. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 8

Section	Page
MFC9700 US Manual B	1
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (USA Only)	3
Service Centers (Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (USA Only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Faxes	9
Receiving Faxes	9
Storing Numbers	10
Dialing Operations	10
Making Copies	10
Table of Contents	11
1 Introduction	23
Using This Manual	23
Finding Information	23
Conventions Used in this Manual	23
Test Sheet Procedure and Product Registration (For USA Only)	24
To Complete Your MFC-9700 Registration On-Line (For USA Only)	24
MFC-9700 Control Panel Overview	25
About Your Machines	27
Custom Features	27
Do You Have Voice Mail on the Phone Line?	27
Why Should There Be Trouble?	27
How Can You Avoid Possible Problems?	27
Fax Tones and Handshake	27
ECM (Error Correction Mode)	28
2 Assembly and Connections	29
Packing List	29
Choosing a Location	30
Important Safety Instructions	31
Release the Scanner Lock	31
Assembly	32
Installing the Drum Unit Assembly (with Toner Cartridge)	32
Paper	33
Acceptable Paper	33
Paper Capacity of Paper Cassette	33
Paper Specification for the Cassette	33
Manual Feed Slot	34
Loading Paper in the Paper Cassette	34
Manual Feed Slot	35
Connecting the MFC	36
Connections	37
Connecting an External Telephone	37
Connecting an External TAD (Telephone Answering Device)	37
Sequence	37
Connections	37
Recording Outgoing Message (OGM) on External TAD	38
Special Line Considerations	39
Roll Over Phone Lines	39
Two-Line Phone System	39
Converting Telephone Wall Outlets	39
Installing MFC, External Two-Line TAD, and Two-Line Telephone	40
Multi-Line Connections (PBX)	41
If You are Installing the MFC to Work with a PBX:	41
Custom Features on Your Phone Line	41
3 On-Screen Programming	42
User-Friendly Programming	42
Alternating Displays	42
Menu Mode	42
Menu Selection Table	43
4 Initial Setup	48
Getting Started	48
Setting Paper Size	48
Turning on Cassette #2 (Option)	48
Setting Cassette Usage	49
Setting Date and Time	49
Setting Station ID	50
Entering Text	51
Inserting Spaces	51
Making Corrections	51
Repeating Letters	51
Special Characters and Symbols	51
Setting the Ring Volume	52
Setting the Beeper Volume	52
Setting the Speaker Volume	52
Memory Storage	52
Turning On Automatic Daylight Savings Time	52
Toner Save	53
Sleep Mode	53
Setting Tone/Pulse Dialing Mode (For Canada Only)	53
5 Setup Receive	54
Receive Mode Settings	54
Select Your Receive Mode	54
To Select or Change Your Receive Mode	55
Setting Ring Delay	55
Easy Receive	56
Printing a Reduced Incoming Document (Auto Reduction)	56
Setting the Print Density	57
Advanced Receiving Operations	57
Operation from Extension Telephone	57
Changing the Fax Receive Code	57
Printing a Fax in Memory	58
Polling	58
Setting Up Polling Receive	58
Setting Up Sequential Polling Receive	59
Canceling a Scheduled Job	59
PC-FAX Receive Mode	59
6 Setup Send	60
Before You Begin	60
Sending Faxes Using Multiple Settings	60
Faxing from the ADF (Automatic Document Feeder)	60
Faxing from the Scanner Glass	62
Manual Transmission	63
Automatic Transmission	63
Manual and Automatic Fax Redial	63
Dual Access	63
Real Time Transmission	64
Checking the Jobs Status	64
Canceling a Job While Scanning the Original	64
Canceling a Job in Memory	65
Basic Sending Operations	65
Contrast	65
Fax Resolution	66
Composing Electronic Cover Page	66
Composing Your Own Comments	67
Cover Page for the Next Fax Only	67
Always Send Cover Page	68
Using a Printed Cover Page	68
Advanced Sending Operations	69
Overseas Mode	69
Delayed Timer	69
Delayed Fax	69
Delayed Batch Transmission	70
Setting Up for Polling Transmit	70
7 Auto Dial Numbers and Dialing Options	71
Storing Numbers for Easy Dialing	71
Storing One Touch Dial Numbers	71
Storing Speed Dial Numbers	72
Changing One Touch and Speed Dial Numbers	72
Setting Up Groups for Broadcasting	72
Dialing Options	73
Search	73
Speed Dialing	74
One Touch Dialing	74
Access Codes and Credit Card Numbers	74
Broadcasting	75
Pause	76
Fax Redial	76
Tone/Pulse (For Canada Only)	76
8 Telephone Services	77
Custom Feature	77
Distinctive Ring	77
What Does Your Telephone Company’s “Distinctive Ring” Do?	77
What Does Brother’s “Distinctive Ring” Do?	77
Do You Have Voice Mail?	78
Before You Choose the Ring Pattern to Register	78
Very Important	79
Registering the Distinctive Ring Pattern	79
Caller ID	79
Viewing Caller ID List	80
Clearing a Caller ID Stored in Memory	80
Printing Caller ID List	80
9 Remote Fax Options	81
Fax Forwarding/Paging	81
Programming a Fax Forwarding Number	81
Programming Your Pager Number	81
Setting Fax Storage	82
Backup Print	82
Changing Remote Retrieval Access Code	83
Remote Retrieval	83
Using Remote Retrieval Access Code	83
Remote Commands	84
Retrieving Fax Messages	85
Changing Fax Forwarding Number	85
10 Printing Reports	86
MFC Settings and Activity	86
Customizing the Transmission Verification Report	86
Setting the Fax Activity Report Interval	86
Using the Reports Key	87
11 Making Copies	88
Basic Copy Operations	88
Making a Single Copy (Using the ADF)	88
Making Multiple Copies (Using the ADF)	88
Single or Multiple Copies (Using the Scanner Glass)	89
Out of Memory Message	89
Temporary Copy Settings	90
Copying Using Multiple Settings	90
Using Enlarge/Reduce Key	90
Copy Contrast	91
Using the Options Key	92
Copy Mode (Type of Original)	92
Sorting Multiple Copies (Using the ADF)	92
Special Copy Options (Using the ADF)	93
Special Copy Options (Using the Scanner Glass)	93
2 in 1	93
4 in 1	93
Poster	94
Paper Type	95
Changing Default Copy Settings	95
Copy Mode (Type of Original)	96
Copy Contrast	96
Paper Type	96
12 For DOS Users	97
How to Use the Brother MFC with Your DOS Application Software	97
What Does the Remote Printer Console Do?	97
Remote Printer Console Main Program	97
Installing the Remote Printer Console	98
Using the Remote Printer Console Main Program	99
Remote Printer Console	100
Current Printer Status Information	100
Printer Setup Category	100
Print Setup Section	100
Page Setup Section	101
Font Configuration	101
Other Configuration	102
Console Configuration Category	102
13 Using the Brother MFC as a Printer	103
Special Printing Features	103
Windows® Printing	103
Popular Printer Emulation Support	103
Remote Printer Console Program for DOS	103
Bi-directional Parallel Interface	103
Enhanced Memory Management	103
Printing From Your PC	104
Multi-purpose Paper Cassette	104
Two-Sided Printing (Manual Duplexing)	104
Front Output Bin	105
Manual Feed Slot	105
Loading One Sheet of Paper	106
Loading More than One Sheet of Paper	106
Printing on Thicker Paper and Card Stock	107
Simultaneous Printing/Faxing	108
Choosing Acceptable Paper	108
Printer Operation Keys	109
Reset Key	109
Printing the Internal Font List	109
Printing the Print Configuration List	109
Restoring Factory Default Settings	109
14 Printer Driver Settings (For Windows® Only)	110
Using the Brother MFC-9700 Printer Driver	110
Features in the Printer Driver (For Windows® 95/98/Me and Windows® NT 4.0 Users)	110
Basic Tab	111
Paper Size	112
Multiple Page	112
Border Line	112
Orientation	112
Copies	112
Collate	113
Media Type	113
Advanced Tab	114
Print Quality (*1)	114
Resolution	114
Toner Save	114
Print Setting (For Windows® 95/98/98SE/Me Users Only)	115
Duplex Printing (*2)	115
Manual Duplex	115
Binding Offset	115
Watermark (*3)	116
Print Watermark	116
In background	116
Watermark Text	117
Watermark Bitmap	117
Position	117
Page Setting (*4)	118
Device Options (*5)	119
Quick Print Setup	120
Administrator (For Windows® 95/98/98SE/Me Users Only)	120
Print Date & Time	121
Accessories Tab	122
Paper Source Setting	122
Default Source	122
Available Options	122
Support	123
Brother Solutions Center	123
Web Update	123
Check Setting	123
Features in the Printer Driver (For Windows® 2000)	124
General Tab	124
Printing Preferences	124
Layout Tab	125
*1 Orientation	125
*2 Pages Per Sheet	126
Paper/Quality Tab	126
*1 Paper Source	126
*2 Media	127
Advanced Options	127
*1 Paper /Output	127
*2 Graphic	128
*3 Document Options	128
Device Settings Tab	129
Installable Options	129
15 Using the Windows®-Based Brother MFL-Pro Control Center	130
Brother Control Center	130
AutoLoad the Brother Control Center	130
How to Turn Off AutoLoad	131
Using the Scan Keys	131
Using the Control Panel Keys	131
Scan Image	132
Scan/OCR	132
Scan to E-mail	132
Brother Control Center Features	133
Auto Configuration	133
Scanning Operations	133
Copy Operations	134
PC Fax Operation	134
Scanner Settings for Scan, Copy and PC Fax Buttons	134
Global Settings	134
Setting Up the Scanner Configurations	135
To Access the Scanner Configuration Screen:	135
Perform an Operation from the Control Center Screen	135
Scan to File	136
Scanner Settings	136
Destination Folder	137
Scan to E-mail	137
Scanner Settings	138
E-mail Application	138
File Attachments	138
Conversion Options	139
Format	139
Show QuickSend Menu	139
QuickSend List	139
Scan to Word Processor	140
Scanner Settings	140
Word Processor	141
User-Defined Button	142
Scanner Settings	142
Target Application	142
Copy	143
Scanner Settings	143
Copy Settings	143
Send a Fax	144
Scanner Settings	144
Fax Settings	144
16 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge® (For Windows® Only)	145
Using ScanSoft™ PaperPort® and TextBridge®	145
Viewing Items in ScanSoft™ PaperPort® for Brother	146
Organizing Your Items in Folders	146
Links to Many Other Applications	147
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	147
Importing Items from Other Applications	147
Exporting Items in Other Formats	148
Exporting an Image File	148
Accessing the Scanner	148
Scanning an Image into Your PC	149
Settings in the Scanner Window	149
Image	149
Contrast	150
Custom	150
PreScanning an Image	151
17 Setting Up and Using PC-FAX (For Windows® Only)	152
Introduction	152
Brother Resource Manager	152
MFC Remote Setup	153
PC FAX Sending (For Windows® Only)	154
Setting Up User Information	154
Setting Up Sending	155
Outside Line Access	155
Include Header	155
Address Book File	155
Internet PC-FAX	155
User interface	156
Simple Style	156
Facsimile Style	156
Setting Up Speed Dial	157
The Address Book	158
Setting Up a Member in the Address Book	159
Setting Up a Group for Broadcasting	160
Editing Member Information	160
Deleting a Member or Group	161
Exporting the Address Book	161
Importing to the Address Book	162
Setting Up Cover Page	163
To	164
From	164
Comment	164
Select Cover Page Form	164
Import BMP file	164
Count Cover Page	164
Sending a File as a PC-FAX Using the Simple Style	165
Sending a File as a PC-FAX Using the Facsimile Style	166
Redial	167
Setting Up PC-FAX Receiving (For Windows® Only)	167
Setting Up Your MFC	167
Running PC-FAX Receiving	167
Setting Up Your PC	168
Viewing New PC FAX Messages	168
18 Using Automatic E-Mail Printing	169
For Windows® 95, 98, 98SE, Me Only	169
Main Features	169
To Access the On-Line Documentation	169
To Install Automatic E-mail Printing (Optional Application):	169
19 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook	170
Set up Your USB Equipped Apple® Macintosh® G3,G4, iMac™ or iBook with Mac OS 8.5/8.51/8.6/9.0/9.0...	170
Using Brother Printer Driver with Your Apple® Macintosh®	170
Sending a Fax from Your Macintosh® Application	172
Setting Up Your Address Book	174
Adding a New Member	174
Adding a New Group	175
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	176
Accessing the Scanner	177
Scanning a Document into Your Macintosh G3, G4 or iMac	177
Settings in the Scanner Window	178
Image	178
Scanning Area	178
Business Card Size	179
Miscellaneous	179
Contrast	179
PreScanning an Image	180
20 Optional Accessories	181
Paper Cassette #2 (Option)	181
Network (LAN) Board (Option)	181
21 Troubleshooting and Routine Maintenance	182
Troubleshooting	182
Error Messages	182
Original Jams and Paper Jams	184
Original is Jammed in the top of the ADF Unit	184
Original is Jammed inside the ADF Unit	184
Paper Jam	185
Paper is Jammed in the Paper Cassette	185
Paper is Jammed near the Drum Unit	186
Paper is Jammed in the Fuser Unit	186
If You Are Having Difficulty with Your MFC	187
Packing and Shipping the MFC	194
Lock the Scanner Lock	194
Routine Maintenance	197
Cleaning the Scanner	197
Cleaning the Printer	198
Cleaning the Drum Unit	199
Replacing the Toner Cartridge	199
How to Replace the Toner Cartridge	200
Replacing the Drum Unit	202
Checking the Drum Life	203
22 Important Information	204
Standard Telephone and FCC Notices	204
Laser Safety	205
FDA Regulations	205
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	206
Important	207
Industry Canada Compliance Statement (For Canada Only)	207
Important – About the Interface Cable	207
Warranty	207
International ENERGY STAR® Compliance Statement	207
Important Safety Instructions	208
Trademarks	210
Glossary	211
Specifications	215
Product Description	215
Fax	215
Printer	216
Computer Requirements	217
Parallel Interface	218
USB (Universal Serial Bus) Interface	218
Resident Fonts	219
Symbol Sets/Character Sets	219
Index	221

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

21 - 8

The MFC cannot print full

pages of a document.

The MFC received a very complex print job and could not

process part of the page. This print. may be solved in several

ways. If you are using Windows

95/98/98SE/Me/2000

Professional or Windows NT

Workstation Version 4.0 with

the supplied printer driver, see the

“

Windows

Setup Printing

Difficulties

”

section. Try to reduce the complexity of your

document or reduce print resolution.

The MFC prints first couple

of pages correctly, then some

pages have text missing.

Your computer is not recognizing the printer

’

s input buffer

full signal. Please make sure to connect the printer cable

correctly.

The MFC cannot print full

pages of a document.

OUT OF MEMORY

message occurs.

Reduce the printer resolution. Reduce the complexity of your

document and try again. Reduce the graphic quality or the

number of font sizes within your application software.

My headers or footers appear

when I view my document on

the screen but do not up when

I print them.

Most laser printers have a restricted area that will not accept

print. Usually these are the first two lines and last two lines,

leaves 62 printable lines. Adjust the top and bottom margins

in your document to allow for this.

Scanning Difficulties

TWAIN Errors appear while

scanning.

Make sure the Brother TWAIN Driver is selected as the

primary source. In PaperPort

, from the File menu select File,

select Source, and then highlight the Brother TWAIN Driver

and click Select.

Software Difficulties

You see the

“

New Hardware

Found

”

message on your PC

screen (although you have

already installed the drivers

in Windows 95).

Click on

‘

Do not install a driver. (Windows will not prompt

you again)

’

and click

‘

’

You see the

“

Update Device

Driver Wizard

”

“

Add New

Hardware Wizard

”

message

on your PC screen

(although you have already

installed the drivers in

Windows 95 or 98).

Follow the instructions from the installer, then click Next.

Click Finish when it appears on the screen.

DIFFICULTY

SUGGESTIONS