Dell Precision 330 User's Guide - Page 129

Mouse Problems

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No. Go to step 4. 4 Turn off the computer and the device, swap the device's cable with a known working cable, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device cable. Contact Dell for technical assistance. No. Go to step 5. 5 Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device. Contact Dell for technical assistance. No. Contact Dell for technical assistance. Mouse Problems Basic Checks: • Disconnect the cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • Ensure that the cable is firmly connected to the computer. • If you are using a Universal Serial Bus (USB) mouse, ensure that you connect to one of the Port 1 USB connectors on the system back panel (see "Back-Panel Connectors and Indicators"). • Reinstall the mouse driver for your operating system. • Restart the computer. If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps: 1 If you are using a Personal System/2 (PS/2) mouse, enter system setup and ensure that Mouse Port under the Integrated Devices option is set to On. Then exit system setup properly to save the information, and reboot the system. Is the device working properly? Yes. The problem is resolved. S o lv ing Pr o ble m s 129

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Solving Problems
129
No
. Go to
step 4
.
4
Turn off the computer and the device, swap the device's cable with a
known working cable, and then turn on the computer and the device.
Is the device working properly?
Yes
. You need a new device cable.
Contact Dell
for technical
assistance.
No
. Go to
step 5
.
5
Turn off the computer and the device, swap the device with a
comparable working device, and then turn on the computer and the
device.
Is the device working properly?
Yes
. You need a new device.
Contact Dell
for technical assistance.
No
.
Contact Dell
for technical assistance.
Mouse Problems
Basic Checks:
•
Disconnect the cable from the computer and check the cable
connector for bent or broken pins. Check for damaged or frayed cables.
•
Ensure that the cable is firmly connected to the computer.
•
If you are using a Universal Serial Bus (USB) mouse, ensure that you
connect to one of the Port 1 USB connectors on the system back panel
(see "
Back-Panel Connectors and Indicators
").
•
Reinstall the mouse driver for your operating system.
•
Restart the computer.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist
as you perform the following steps:
1
If you are using a Personal System/2 (PS/2) mouse, enter
system setup
and ensure that
Mouse Port
under the
Integrated Devices
option is set
to
On
. Then exit system setup properly to save the information, and
reboot the system.
Is the device working properly?
Yes
. The problem is resolved.