Epson C3500 Technical Reference Guide - Page 200

For Inquiries

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For Inquiries If you have any technical questions about this printer, or if any problems occur, please contact us with the following information.  Contents of technical questions must be about our printers only. For those about products of Microsoft Corporation or other companies, please contact them.  If any problems occur, check whether there is any physical cause (such as connection or power problems) before contacting us. ❏ Type of inquiry: Problem / Question ❏ Date: ❏ Your company: ❏ Department: ❏ Your name: ❏ Phone/Fax/Email: ❏ Computer information: • Manufacturer / CPU ❏ OS (with Service Pack information): ❏ Model name of the printer: ❏ Printer driver: Installed / Not installed ❏ Connection type: USB / LAN / MS shared (Client / Server) ❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. ))  / TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / Epson TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏ Your application information: • Windows service operation / Normal EXE operation ❏ Epson application status: EpsonNet Simple Viewer / EpsonNet SDK for Windows / Printer Setting Utility / Other (Application name) ❏ Phenomenon of the problem (or content of the question): ❏ System configuration: Hardware configuration such as computer and network, and Software module configuration ❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, function and argument value to reproduce ❏ Reproducibility of the problem: Yes ( out of times) / No 200

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200
For Inquiries
If yo
u
have a
n
y
t
ech
ni
cal q
u
es
ti
o
n
s abo
ut
t
h
i
s pr
int
er, or
i
f a
n
y problems occ
u
r, please co
nt
ac
t
u
s
w
it
h
t
he follow
ing
in
forma
ti
o
n
.
❏
Type of
in
q
ui
ry:
Problem / Q
u
es
ti
o
n
❏
Da
t
e:
❏
Yo
u
r compa
n
y:
❏
Depar
t
me
nt
:
❏
Yo
u
r
n
ame:
❏
Pho
n
e/Fax/Ema
i
l:
❏
Comp
ut
er
in
forma
ti
o
n
:
• Ma
nu
fac
tu
rer / CPU
❏
OS (w
it
h Serv
i
ce Pack
in
forma
ti
o
n
):
❏
Model
n
ame of
t
he pr
int
er:
❏
Pr
int
er dr
i
ver:
I
n
s
t
alled / No
t
in
s
t
alled
❏
Co
nn
ec
ti
o
n
t
ype:
USB / LAN / MS shared (Cl
i
e
nt
/ Server)
❏
I
n
s
t
all pro
t
ocol/serv
i
ce:
Ne
t
BEUI / Ne
t
Ware Cl
i
e
nt
(Novell (Ver.
)) / M
i
crosof
t
(Ver.
))
/ TCPIP / SNMP a
g
e
nt
/ O
t
her
❏
Pr
int
t
ool:
Local (USB) / S
t
a
n
dard TCPIP / OS a
tt
ached LPR
/ Epso
n
TCPIP Pr
int
(Name) / Ow
n
c
u
s
t
om appl
i
ca
ti
o
n
/ O
t
her (Prod
u
c
t
n
ame/Ver.)
❏
F
i
rewall:
OS s
t
a
n
dard / Perso
n
al (Prod
u
c
t
n
ame/Ver.) / No
n
e
❏
Yo
u
r appl
i
ca
ti
o
n
in
forma
ti
o
n
:
•W
in
dows serv
i
ce opera
ti
o
n
/ Normal EXE opera
ti
o
n
❏
Epso
n
appl
i
ca
ti
o
n
s
t
a
tu
s:
Epso
n
Ne
t
S
i
mple V
i
ewer / Epso
n
Ne
t
SDK for W
in
dows
/ Pr
int
er Se
tting
U
ti
l
it
y / O
t
her (Appl
i
ca
ti
o
n
n
ame)
❏
Phe
n
ome
n
o
n
of
t
he problem (or co
nt
e
nt
of
t
he q
u
es
ti
o
n
):
❏
Sys
t
em co
n
f
igu
ra
ti
o
n
:
Hardware co
n
f
igu
ra
ti
o
n
s
u
ch as comp
ut
er a
n
d
n
e
t
work, a
n
d Sof
t
ware
mod
u
le co
n
f
igu
ra
ti
o
n
❏
Proced
u
re of reprod
u
c
ti
o
n
of
t
he problem: Opera
ti
o
n
proced
u
re, f
un
c
ti
o
n
al proced
u
re, f
un
c
ti
o
n
a
n
d ar
gu
me
nt
val
u
e
t
o reprod
u
ce
❏
Reprod
u
c
i
b
i
l
it
y of
t
he problem: Yes (
o
ut
of
ti
mes) / No
Contents of technical questions must be about our printers only. For those about prod-
ucts of Microsoft Corporation or other companies, please contact them.
If any problems occur, check whether there is any physical cause (such as connection or
power problems) before contacting us.