Epson PowerLite Pro G5350 Operation Guide - EasyMP - Page 87

Check, Remedy, For Windows, For Macintosh, When a connection is made using EMP NS Connection

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Page 87 highlights

Troubleshooting 87 f The mouse cursor is not displayed on the computer's screen. Check Remedy Is EPSON Virtual Display installed? For Windows The mouse cursor was moved onto the virtual display. When the virtual display check box is cleared on the "Add and Remove EPSON Virtual Display" screen, the mouse pointer returns to the screen display area. f The image and sound for movies with EMP NS Connection are not displayed, the image is slow to appear, or either the movie or audio stop Check Remedy Did you try to play back movies with Media Player or Depending on the computer, the movie play back screen in Media Player may not be displayed, and the screen try to operate the screen saver preview? saver preview may not be displayed normally. Is WEP encryption effective, or are multiple projectors The display speed decreases when WEP encryption is effective or multiple projectors are connected. connected? Have you enabled DHCP? When DHCP is set to "On" in "Advanced Connection Mode" or "Wired LAN connection", if a DHCP server is not found, it takes time to enter EasyMP standby status. Was EMP NS Connection started while a movie was playing, or were the resolution and color number changed? For Macintosh When playing back movies, start EMP NS Connection first before starting play back. If you see a problem after you change the screen resolution or number of colors during movie playback, try moving, minimizing, or resizing the playback window. Is wireless LAN 802.11g/b being used in "Quick Connection Mode"? Depending on the electromagnetic wave environment, there are times when the image and sound for movies may stop. When using the movie sending function, use "Advanced Connection Mode" or wireless LAN 802.11a in "Quick Connection Mode". f When a connection is made using EMP NS Connection, a PowerPoint Slide show cannot be started Check Remedy Was EMP NS Connection started while PowerPoint was starting? For Windows When connecting with EMP NS Connection, make sure you close PowerPoint first. The slide show might not run if you start PowerPoint before EMP NS Connection.

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Troubleshooting
87
f
The mouse cursor is not displayed on the computer's screen.
f
The image and sound for movies with EMP NS Connection are not displayed, the image is slow to appear, or either the movie or audio stop
f
When a connection is made using EMP NS Connection, a PowerPoint Slide show cannot be started
Check
Remedy
Is EPSON Virtual Display installed?
The mouse cursor was moved onto the virtual display. When the virtual display check box is cleared on the
"Add and Remove EPSON Virtual Display" screen, the mouse pointer returns to the screen display area.
Check
Remedy
Did you try to play back movies with Media Player or
try to operate the screen saver preview?
Depending on the computer, the movie play back screen in Media Player may not be displayed, and the screen
saver preview may not be displayed normally.
Is WEP encryption effective, or are multiple projectors
connected?
The display speed decreases when WEP encryption is effective or multiple projectors are connected.
Have you enabled DHCP?
When DHCP is set to "On" in "Advanced Connection Mode" or "Wired LAN connection", if a DHCP server
is not found, it takes time to enter EasyMP standby status.
Was EMP NS Connection started while a movie was
playing, or were the resolution and color number
changed?
When playing back movies, start EMP NS Connection first before starting play back. If you see a problem
after you change the screen resolution or number of colors during movie playback, try moving, minimizing,
or resizing the playback window.
Is wireless LAN 802.11g/b being used in "Quick
Connection Mode"?
Depending on the electromagnetic wave environment, there are times when the image and sound for movies
may stop. When using the movie sending function, use "Advanced Connection Mode" or wireless LAN
802.11a in "Quick Connection Mode".
Check
Remedy
Was EMP NS Connection started while PowerPoint
was starting?
When connecting with EMP NS Connection, make sure you close PowerPoint first. The slide show might not
run if you start PowerPoint before EMP NS Connection.
For Windows
For Macintosh
For Windows