Fujitsu Fi-5110EOX2 Operating Guide - Page 145

Troubleshooting Checklist, ScanSnap, fi-5110EOX2 Operator's Guide, Symptom, Check This Item, Remedy

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5.2 Troubleshooting Checklist Symptom Scanning does not start. Vertical lines appear in the scanned image. The scanned image shifts or is distorted. The image scanned is too light or too dark. Check This Item Is the USB cable connected correctly? Does the LED light blink repeatedly? Is ScanSnap Manager started? (If ScanSnap Manager is started up successfully, the "ScanSnap Manager" icon S appears on the task bar.) Is ScanSnap Manager running normally? (If ScanSnap Manager is not running normally, the "ScanSnap Manager" icon in the task bar is displayed as S .) Is the "Scan and Save Settings" window still displayed? Is the inside of the ADF dirty? Is the document loaded correctly? Is the "Brightness (Black and White scanning only)" setting on [Option...] of the [Scanning] tab set to extremely Light or Dark? Remedy Connect the USB cable correctly. (When a hub is used, check the hub's power supply.) Disconnect and then re-connect the AC cable and AC adapter. (*Please wait at least 5 seconds before reconnecting the AC or USB cable) If the "ScanSnap Manager" icon is not displayed, select from the [Start] menu [Programs] - [SnanSnap Manager] - [ScanSnap Manager] to start up ScanSnap Manager. Please perform the following: 1. Perform "Scan for hardware changes" or "Refresh" from Device Manager.(*1) If the situation does not improve, perform step 2. 2. Disconnect and re.connect the AC cable and AC adapter (Please wait at least 5 seconds before turning on the power again). If this does not change the state, perform step 3. 3. If a USB hub is being used, directly connect ScanSnap to your PC. If this does not change the state, perform step 4. 4. If your PC has multiple USB ports, connect ScanSnap with other port(s). If this does not change the state, perform step 5. 5. Restart your PC. If none of the above operations resolve the problem, uninstall and re-install ScanSnap Manager following the procedure given at (*2). Close the "Scan and Save Settings" window, and scan the document. Clean the inside of the ADF following the instructions in "6 Daily Care" (page 133). Load the document correctly. Adjust "Brightness" at [Scanning] - [Option...] in the "Scan and Save Settings" window. Troubleshooting 5 ScanSnap fi-5110EOX2 Operator's Guide 127

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5.2 Troubleshooting Checklist
ScanSnap
fi-5110EOX2 Operator's Guide
127
Troubleshooting
5
Scanning does not
start.
Is the USB cable connected
correctly?
Connect the USB cable correctly. (When a
hub is used, check the hub’s power supply.)
Does the
LED light blink
repeatedly?
Disconnect and then re-connect the AC cable
and AC adapter.
(*Please wait at least 5 seconds before recon-
necting the AC or USB cable)
Is ScanSnap Manager
started?
(If ScanSnap Manager is
started up successfully, the
"ScanSnap Manager" icon
appears on the task
bar.)
If the "ScanSnap Manager" icon is not dis-
played, select from the [Start] menu [Pro-
grams] - [SnanSnap Manager] - [ScanSnap
Manager] to start up ScanSnap
Manager.
Is ScanSnap Manager run-
ning normally?
(If ScanSnap Manager is
not running normally, the
"ScanSnap Manager" icon
in the task bar
is displayed
as
.)
Please perform the following:
1.
Perform "Scan for hardware changes" or
"Refresh" from Device Manager.(*1)
If the situation does not improve, perform
step 2.
2.
Disconnect and re.connect the AC cable
and AC adapter (Please wait at least 5 sec-
onds before turning on the power again).
If this does not change the state, perform
step 3.
3.
If a USB hub is being used, directly con-
nect ScanSnap to your PC. If this does not
change the state, perform step 4.
4.
If your PC has multiple USB ports, connect
ScanSnap with other port(s). If this does
not change the state, perform step 5.
5.
Restart your PC.
If none of the above operations resolve the
problem, uninstall and re-install ScanSnap
Manager following the procedure given at (*2).
Is the "Scan and Save Set-
tings" window still dis-
played?
Close the "Scan and Save Settings" window,
and scan the document.
Vertical lines appear in
the scanned image.
Is the inside of the ADF
dirty?
Clean the inside of the ADF following the
instructions in "6 Daily Care" (page 133).
The scanned image
shifts or is distorted.
Is the document loaded
correctly?
Load the document correctly.
The image scanned is
too light or too dark.
Is the "Brightness (Black
and White scanning only)"
setting on [Option...] of the
[Scanning] tab set to
extremely Light or Dark?
Adjust "Brightness" at [Scanning] - [Option...]
in the "Scan and Save Settings" window.
Symptom
Check This Item
Remedy
S
S