Fujitsu Fi-5110EOX2 Operating Guide - Page 147

Scanning] tab of [Scan and Save Settings]., System] - [Hardware] - Device Manager].

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5.2 Troubleshooting Checklist Symptom Check This Item Remedy The scanner is not recognized even if ScanSnap Manager is installed. The file size of a scanned black & white image is the same as for a color document. The rear side of the document appears in the scanned image when scanning a twosided document (noise of the back side image). Scanned images are not displayed on the screen (when"Allow automatic blank page removal" is enabled). Scanned images are skewed (when "Allow automatic image deskew" is enabled). The orientation of scanned images is not displayed correctly (when "Allow automatic image rotation" is enabled). Did you connect the scanner to your PC before installing ScanSnap Manager? Is the scanner registered as "Other device" in the "Device Manager"? Is the B&W document scanned in the color mode? Is the "Setting for text only document." check box cleared at [Option...] on the [Scanning] tab in the "Scan and Save Settings" window? When "Allow automatic blank page removal" is enabled, almost blank documents with only a few characters may be accidentally recognized as blank pages and removed from scanned image data. Are the documents fed into the ADF with a skew of more than +-5 degrees? Depending on the contents of document, the automatic image deskew may not work properly. Depending on the contents of document, the automatic image rotation may not work properly. On the [Start] menu, select [Control panel] [System] - [Hardware] - Device Manager]. Delete the device name such as USB device (differs with the OS) under "Other Device" selection in the [Device Manager] and restart your PC. Select "B&W" at [Color mode:] on the [Scanning] tab in the "Scan and Save Settings" window. Select the "Setting for text only document." check box. (Available only in color mode) which makes characters, lines and contrasts appear sharp and clear, and the noise of the back side image is eliminated. Please note that you can use this mode also for documents including photos and illustrations. However the contrasts and colors might be affected. Right click "ScanSnap Manager" icon on the task bar, select [Setting...] - [Scanning] tab and click the [Option...] button. Then clear the "Allow automatic blank page removal" check box. The "Allow automatic image deskew" function can correct skewed images up to +-5 degrees. Load the document onto the scanner so that the document skew does not exceed this limit. If it does not improve even after you have tried this method, clear the check box for "Allow automatic image deskew" on [Option] of the [Scanning] tab of [Scan and Save Settings]. Refer to " Allow automatic image deskew." (page 56) Refer to " Allow automatic image rotation." (page 57) Troubleshooting 5 ScanSnap fi-5110EOX2 Operator's Guide 129

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5.2 Troubleshooting Checklist
ScanSnap
fi-5110EOX2 Operator's Guide
129
Troubleshooting
5
The scanner is not
recognized even if
ScanSnap Manager is
installed.
Did you connect the scan-
ner to your PC before
installing ScanSnap Man-
ager?
Is the scanner registered as
"Other device" in the
"Device Manager"?
On the [Start] menu, select [Control panel] -
[System] - [Hardware] - Device Manager].
Delete the device name such as USB device
(differs with the OS) under "Other Device"
selection in the [Device Manager] and restart
your PC.
The file size of a
scanned black & white
image is the same as
for a color document.
Is the B&W document
scanned in the color mode?
Select "B&W" at [Color mode:] on the [Scan-
ning] tab in the "Scan and Save Settings" win-
dow.
The rear side of the
document appears in
the scanned image
when scanning a two-
sided document (noise
of the back side
image).
Is the "Setting for text only
document." check box
cleared at [Option...] on the
[Scanning] tab in the "Scan
and Save Settings" win-
dow?
Select the "Setting for text only document."
check box. (Available only in color mode)
which makes characters, lines and contrasts
appear sharp and clear, and the noise of the
back side image is eliminated. Please note
that you can use this mode also for documents
including photos and illustrations. However
the contrasts and colors might be affected.
Scanned images are
not displayed on the
screen (when"Allow
automatic blank page
removal" is enabled).
When "Allow automatic
blank page removal" is
enabled, almost blank doc-
uments with only a few
characters may be acci-
dentally recognized as
blank pages and removed
from scanned image data.
Right click "ScanSnap Manager" icon on the
task bar, select [Setting...] - [Scanning] tab
and click the [Option...] button. Then clear the
"Allow automatic blank page removal" check
box.
Scanned images are
skewed (when "Allow
automatic image
deskew" is enabled).
Are the documents fed into
the ADF with a skew of
more than +-5 degrees?
The "Allow automatic image deskew" function
can correct skewed images up to +-5 degrees.
Load the document onto the scanner so that
the document skew does not exceed this limit.
If it does not improve even after you have tried
this method, clear the check box for "Allow
automatic image deskew" on [Option] of the
[Scanning] tab of [Scan and Save Settings].
Depending on the contents
of document, the automatic
image deskew may not work
properly.
Refer to " Allow automatic image deskew."
(page 56)
The orientation of
scanned images is not
displayed correctly
(when "Allow auto-
matic image rotation" is
enabled).
Depending on the contents
of document, the automatic
image rotation may not work
properly.
Refer to " Allow automatic image rotation."
(page 57)
Symptom
Check This Item
Remedy