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HP 2100 HP LaserJet 2100 Series Printer -User Guide - Page 6

HP Service Information, HP Service Agreements, HP FIRST, HP Support, continued - troubleshooting

UPC - 873662008284

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HP Support (continued) HP Service Information: To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). HP Service Agreements: Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522 HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia Austria Belgium (Dutch) +61 (0) 3 9272 2627 0660-8218 0800 1 1906 Korea Malaysia Netherlands +82 (0) 02 769 0543 +60 (0) 3 298 2478 0800-0222420 Belgium (French) Canada China 0800 1 7043 1-800-333-1917 +86 (0) 10 6505 5280 New Zealand Norway Portugal +64 (0) 09 356 6642 800-11319 05 05 313342 Denmark 800-10453 English (outside of U.K.) +31 20 681 5792 Finland 800-13134 Philippines Singapore Spain +65 275 7251 +65 275 7251 900-993123 France Germany Hong Kong 0800-905900 0130-810061 852-2506-2422 Sweden Switzerland (German) Switzerland (French) 020-79-5743 0800-551527 0800-551526 Hungary India Indonesia (36) (1) 252-4647 +91 (0) 11 682 6031 +62 (0) 21 352 2044 Taiwan Thailand United Kingdom (886) (2) 719-5589 +66 (0) 2 661 3511 0800-960271 Italy Japan 1678-59020 +81 (0) 3 3335 8622 United States 1-800-333-1917 iv EN

Section	Page
Printer Basics	13
Getting to Know the Printer	13
Printer Features	14
Printer Software	16
Windows Installation	17
Software for Windows	18
Printer Drivers	18
HPFontSmart	19
HPLaserJet Configuration Utility (Windows9x/NT4.0only)	19
HPJetAdmin (CD-ROM only)	19
HPJetSend (CD-ROM - Windows 9x/NT 4.0 only)	21
How the JetSend Communications Technology Works	21
Macintosh Installation	22
Software For Macintosh Computers	23
PostScript Printer Description Files (PPDs)	23
HPLaserJet Utility	23
DOS Installation	24
DOS Remote Control Panel	24
Using the Remote Control Panel	24
Software Installation Tips	25
I do not have a CD-ROM drive.	25
How do I access printer features?	25
What additional drivers and software upgrades are available to me?	25
What other software is available to me?	26
How do I remove the printing software?	26
Control Panel	27
Button Usage	27
Job Cancel	27
Go	27
Light Patterns	28
Control Panel Light Messages	28
Startup	28
Ready	28
Processing	29
Data	29
Manual Feed with Pause	29
Paper Out	30
Paper Out (requested tray)	30
Attention	30
Continuable Error	31
Service Error	31
Accessory Error	31
Printing with the Infrared Port (Wireless Printing)	32
Printing Instructions	33
Interface Ports	34
Accessories and Ordering Information	35
Printing Tasks	39
Overview	39
Preparing for Printing	40
Purchasing Paper and Other Media	40
Media Input Options	41
Tray 1 Media Sizes	41
Tray 2 and Optional Tray 3 Paper Sizes	42
Loading Media into Tray 1	43
Reloading Media into Tray 2 or Optional Tray 3	44
Changing Paper Size in Tray 2 or Optional Tray 3	45
Printing Tasks	47
Printing on Labels	49
Printing on Transparencies	50
Printing on Custom-Sized Media or Cardstock	51
Printing on Both Sides of Media (ManualDuplexing)	52
Long and Short Edge Manual Duplexing	53
Printing on Special Media	54
Letterhead or Preprinted Forms Orientation	54
Canceling a Print Job	55
Job Cancel Tips	55
Software Tasks	56
Accessing the Printer Driver	56
Using the Printer Driver Help	57
Creating and Using Watermarks	58
Printing Multiple Pages on One Sheet of Paper (N-up Printing)	62
Setting a Custom Paper Size	64
Creating and Using Quick Sets	66
Using EconoMode	68
Choosing Print Quality Settings	70
Using Reduce/Enlarge Options	72
Selecting a Paper Source	74
Using REt	75
Restoring Default Printer Driver Settings	77
Printing on Different Paper for the First Page	78
Tray Locking	80
Printer Tips and Maintenance	81
Overview	81
Managing the UltraPrecise Toner Cartridge	82
HP Policy on Non-HP Toner Cartridges	82
Toner Cartridge Storage	82
Toner Cartridge Life Expectancy	82
Recycling Toner Cartridges	82
Redistributing the Toner	83
Cleaning the Printer	85
Using the Printer Cleaning Processes	85
Engine Cleaning	85
TonerCartridge Cleaning	85
Starting the Cleaning Process	86
Internal Cleaning Procedure	87
Problem Solving	89
Overview	89
Troubleshooting Checklist	90
Troubleshooting General Printing Problems	92
Printing Special Pages	96
Demo Page	96
Configuration Page	96
Cleaning Process	96
Font List	96
Clearing Paper Jams	97
Solving Print Quality Problems	103
Print Quality Checklist	103
Image Defect Examples	104
Light Print or Fade	105
Toner Specks	105
Dropouts	105
Vertical Lines	106
Gray Background	106
Toner Smear	106
Loose Toner	106
Vertical Repetitive Defects	107
Misformed Characters	107
Page Skew	107
Curl or Wave	107
Wrinkles or Creases	108
Infrared Printing Problems	109
Troubleshooting Error Messages	111
Paper Out	111
Attention	112
Continuable Error	112
Service Error	113
Accessory Error	113
Secondary Light Patterns	114
Network Problems	119
Common Windows Problems	120
Common Macintosh Problems	122
Selecting an Alternate PPD	125
Renaming the Printer	125
Troubleshooting PS Errors	126
Service and Support	129
Availability	129
HP Express Exchange	129
Guidelines for Repacking the Printer	130
Service Information Form	131
HP Maintenance Agreements	132
On-Site Service Agreements	132
Priority On-Site Service	132
Next-Day On-Site Service	132
Weekly (Volume) On-Site Service	132
Hewlett-Packard Limited Warranty Statement	133
Limited Warranty for Toner Cartridge Life	135
Worldwide Sales and Service Offices	136
Argentina	136
Australia	136
Austria	136
Belgium	136
Brazil	136
Canada	136
Chile	136
China	136
Colombia	137
Czech Republic	137
Denmark	137
Far East Region	137
Finland	137
France	137
Germany	137
Greece	137
Hungary	137
India	137
Italy	137
Japan	138
Korea	138
Latin American Headquarters	138
México	138
Middle East/Africa	138
Netherlands	138
New Zealand	138
Norway	138
Poland	138
Russia	138
Singapore	139
Spain	139
Sweden	139
Switzerland	139
Taiwan	139
Thailand	139
Turkey	139
United Kingdom	139
Venezuela	139
Specifications	141
Printer Specifications	141
FCC Regulations	143
Environmental Product Stewardship Program	144
Protecting the Environment	144
This HP LaserJet printer eliminates:	144
This HP LaserJet printer design reduces:	144
The design of this HP LaserJet printer facilitates the recycling of:	145
Material Safety Data Sheet	146
Regulatory Statements	147
Declaration of Conformity	147
Laser Safety Statement	148
Canadian DOC Regulations	148
LED Safety	148
VCCI Statement (Japan)	149
Korean EMI Statement	149
Laser Statement for Finland	149
Media Specifications	151
Overview	151
Supported Sizes of Paper	152
Guidelines for Using Paper	154
Paper Specifications	155
Printing and Paper Storage Environment	156
Envelopes	157
Envelopes with Double Side Seams	158
Envelopes with Adhesive Strips or Flaps	158
Envelope Margins	159
Envelope Storage	159
Labels	160
Label Construction	160
Transparencies	161
Printer Memory and Expansion	163
Overview	163
Printer Memory	164
Installing Memory	165
Checking Memory Installation	167
Installing an HPJetDirect EIO Card	168
Printer Commands	169
Overview	169
PCL	169
HP-GL/2	169
PJL	170
Understanding PCL Printer Command Syntax	170
Combining Escape Sequences	172
Entering Escape Characters	172
Selecting PCL Fonts	173