HP 9200C HP 9200c Digital Sender - Support Guide - Page 101

Troubleshooting SMTP and LDAP servers, Finding the LDAP server address, Find Servers, LDAP Server - hard drive location

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Message DSS v. x.x - Internal Error IMSP Server,300 through IMSP Server,304 DSS v. x.x - Internal Error IMSP Server,400 through IMSP Server,403 DSS v. x.x - Address Book Error Description and actions The network link to the address book is missing. This indicates a possible problem with the network connection. ● Make sure all cabling is securely connected. ● Restart HP DSS. A problem exists in the address book hard drive (computer), or another internal problem exists. ● Restart HP DSS. An internal problem gaining access to address books has occurred. ● Restart HP DSS. Troubleshooting SMTP and LDAP servers During the configuration of the HP DSS program, you must locate the SMTP server and LDAP server on your network and test them to make sure they are functional. On most standard networks, using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully find and test the servers. (See To add SMTP servers and LDAP Configuration.) However, in some cases, the discovery process might fail to find the SMTP or LDAP server. If this is the case, use the instructions in the following sections to find and test the server. Finding the LDAP server address The LDAP "Find Servers" function searches the network by querying DNS servers and MFPs that have been configured for LDAP. Servers that can provide LDAP functionality include e-mail servers and directory servers such as the following: ● Microsoft Exchange 5.5 and Exchange 2000 servers ● Microsoft Active Directory servers ● Novell Directory Services servers. If you have one of these types of servers on your network and know the address, try typing it into the LDAP Server text box on the Authentication tab. Then click the Find Settings button to retrieve the settings. ENWW Troubleshooting SMTP and LDAP servers 93

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Message
Description and actions
DSS v. x.x - Internal Error IMSP Server,300
through IMSP Server,304
The network link to the address book is missing.
This indicates a possible problem with the
network connection.
●
Make sure all cabling is securely connected.
●
Restart HP DSS.
DSS v. x.x - Internal Error IMSP Server,400
through IMSP Server,403
A problem exists in the address book hard drive
(computer), or another internal problem exists.
●
Restart HP DSS.
DSS v. x.x - Address Book Error
An internal problem gaining access to address
books has occurred.
●
Restart HP DSS.
Troubleshooting SMTP and LDAP servers
During the configuration of the HP DSS program, you must locate the SMTP server and
LDAP server on your network and test them to make sure they are functional. On most
standard networks, using the
Find Servers
and
Test
buttons in the HP MFP DSS
Configuration Utility will successfully find and test the servers. (See
To
add
SMTP
servers
and
LDAP
Configuration
.) However, in some cases, the discovery process might fail to find
the SMTP or LDAP server. If this is the case, use the instructions in the following sections to
find and test the server.
Finding the LDAP server address
The LDAP "Find Servers" function searches the network by querying DNS servers and
MFPs that have been configured for LDAP. Servers that can provide LDAP functionality
include e-mail servers and directory servers such as the following:
●
Microsoft Exchange 5.5 and Exchange 2000 servers
●
Microsoft Active Directory servers
●
Novell Directory Services servers.
If you have one of these types of servers on your network and know the address, try typing it
into the
LDAP Server
text box on the
Authentication
tab. Then click the
Find Settings
button to retrieve the settings.
ENWW
Troubleshooting SMTP and LDAP servers
93