HP 9200C HP 9200c Digital Sender - Support Guide - Page 84

Problem, Action to take, E-Mail, LDAP Server, Authentication, Troubleshooting

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Problem The ADF feeds multiple sheets, skews papers, or jams frequently. The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an SMTP server. The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an LDAP server. Action to take ● Adjust the guides so that they are snug against the stack but do not bend the stack. See Jams for ADF loading instructions. ● The maximum number of pages the ADF can hold is 50 or fewer, depending on the type of media that is being loaded. ● The maximum number of pages the output tray can hold is 50 or fewer. Make sure that more pages are not stacking up in the output tray. ● The type of media that is being loaded might not meet the required specifications. See Paper handling for media specifications. ● Clean the separation pad and the rollers. See Cleaning the digital sender. ● If the mylar sheet has recently been replaced, verify that it was correctly installed. See the documentation that came with the mylar sheets. ● If the roller assembly or separation pad has recently been replaced, verify that it is correctly installed. See the documentation that came with the replacement part. ● If users have been feeding unsupported items through the ADF (for example, carboncopy forms), the rollers might have accumulated a residue or been damaged. You might need to clean the rollers (see Cleaning the digital sender) or replace the rollers (see The ADF Maintenance Kit). ● Verify that there is an active SMTP server on the network. ● Click Add... on the E-Mail tab, and then type in the host name or IP address of the SMTP server. After typing in the address, click the Test button to verify that the software can contact the server. ● If testing the server is unsuccessful, see Troubleshooting SMTP and LDAP servers. ● Verify that you have a functioning LDAP server on the network. ● Type the host name or IP address of the LDAP server into the LDAP Server text box on the Authentication tab. After typing in the address, click the Test button to verify that the software can contact the server. ● If testing the server is unsuccessful, see Troubleshooting SMTP and LDAP servers. 76 Chapter 4 Troubleshooting ENWW

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Problem
Action to take
The ADF feeds multiple sheets, skews papers,
or jams frequently.
●
Adjust the guides so that they are snug
against the stack but do not bend the stack.
See
Jams
for ADF loading instructions.
●
The maximum number of pages the ADF
can hold is 50 or fewer, depending on the
type of media that is being loaded.
●
The maximum number of pages the output
tray can hold is 50 or fewer. Make sure that
more pages are not stacking up in the
output tray.
●
The type of media that is being loaded might
not meet the required specifications. See
Paper
handling
for media specifications.
●
Clean the separation pad and the rollers.
See
Cleaning
the
digital
sender
.
●
If the mylar sheet has recently been
replaced, verify that it was correctly
installed. See the documentation that came
with the mylar sheets.
●
If the roller assembly or separation pad has
recently been replaced, verify that it is
correctly installed. See the documentation
that came with the replacement part.
●
If users have been feeding unsupported
items through the ADF (for example, carbon-
copy forms), the rollers might have
accumulated a residue or been damaged.
You might need to clean the rollers (see
Cleaning
the
digital
sender
) or replace the
rollers (see
The
ADF
Maintenance
Kit
).
The "Find Servers" process in the HP MFP DSS
Configuration Utility was not able to find an
SMTP server.
●
Verify that there is an active SMTP server
on the network.
●
Click
Add…
on the
E-Mail
tab, and then
type in the host name or IP address of the
SMTP server. After typing in the address,
click the
Test
button to verify that the
software can contact the server.
●
If testing the server is unsuccessful, see
Troubleshooting
SMTP
and
LDAP
servers
.
The "Find Servers" process in the HP MFP DSS
Configuration Utility was not able to find an
LDAP server.
●
Verify that you have a functioning LDAP
server on the network.
●
Type the host name or IP address of the
LDAP server into the
LDAP Server
text box
on the
Authentication
tab. After typing in
the address, click the
Test
button to verify
that the software can contact the server.
●
If testing the server is unsuccessful, see
Troubleshooting
SMTP
and
LDAP
servers
.
76
Chapter 4 Troubleshooting
ENWW