HP 9200C HP 9200c Digital Sender - Support Guide - Page 80

Jams, Avoiding jams - digital sender maintenance kit

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Source Activity log HP Web Jetadmin software Embedded Web server (EWS) HP MFP DSS Configuration Utility or Windows event log error messages Description The activity log is a record of digital sender use, and is probably your best tool for troubleshooting. It contains messages (information, warning, or error) that can help you resolve problems. See Using the activity log for information about how to view the activity log and Digital-sender event log messages for information about activity log messages. This tool can be used to monitor and troubleshoot the digital sender. See HP Web Jetadmin for more information. You can also see the diagnostics and troubleshooting topics in the HP Web Jetadmin software online help for details. Use the EWS to view digital-sender status information, determine the remaining life on the ADF Maintenance Kit, view and print internal pages, receive notification of digital-sender events, and view and change the network configuration. See The embedded Web server for more information. If an error occurs with the HP DSS software you might see an error message appear in the HP MFP DSS Configuration Utility or in the Windows event log. See HP MFP DSS Configuration Utility error messages or Windows event log error messages for information on these error messages. Jams To avoid jams in the ADF, use the following instructions. Avoiding jams Use the following information to avoid jams when using the ADF. ● When loading paper into the ADF, ensure that the paper stack is square and straight and the paper guides are adjusted to the width of the page to be scanned ● Do not overload the ADF. The ADF was designed to hold 50 sheets of 75 g/m2 (20 lb) bond paper. ● If the paper to be scanned using the ADF was previously folded, flatten it to the best of your ability. Try to remove all wrinkles and folds from the paper. ● If the paper to be scanned using the ADF was previously stapled, it might be necessary to "fan" the corner of the page where the staple was inserted. Often, the hole that the staple created makes the pages stick together (that is, interlocks the pages). 72 Chapter 4 Troubleshooting ENWW

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Source
Description
Activity log
The activity log is a record of digital sender use,
and is probably your best tool for
troubleshooting. It contains messages
(information, warning, or error) that can help you
resolve problems. See
Using
the
activity
log
for
information about how to view the activity log
and
Digital-sender
event
log
messages
for
information about activity log messages.
HP Web Jetadmin software
This tool can be used to monitor and
troubleshoot the digital sender. See
HP Web
Jetadmin
for more information. You can also see
the diagnostics and troubleshooting topics in the
HP Web Jetadmin software online help for details.
Embedded Web server (EWS)
Use the EWS to view digital-sender status
information, determine the remaining life on the
ADF Maintenance Kit, view and print internal
pages, receive notification of digital-sender
events, and view and change the network
configuration. See
The
embedded
Web
server
for more information.
HP MFP DSS Configuration Utility or Windows
event log error messages
If an error occurs with the HP DSS software you
might see an error message appear in the HP
MFP DSS Configuration Utility or in the Windows
event log. See
HP
MFP
DSS
Configuration
Utility
error
messages
or
Windows
event
log
error
messages
for information on these error
messages.
Jams
To avoid jams in the ADF, use the following instructions.
Avoiding jams
Use the following information to avoid jams when using the ADF.
●
When loading paper into the ADF, ensure that the paper stack is square and straight
and the paper guides are adjusted to the width of the page to be scanned
●
Do not overload the ADF. The ADF was designed to hold 50 sheets of 75 g/m
2
(20 lb)
bond paper.
●
If the paper to be scanned using the ADF was previously folded, flatten it to the best of
your ability. Try to remove all wrinkles and folds from the paper.
●
If the paper to be scanned using the ADF was previously stapled, it might be necessary
to “fan” the corner of the page where the staple was inserted. Often, the hole that the
staple created makes the pages stick together (that is, interlocks the pages).
72
Chapter 4 Troubleshooting
ENWW