HP 9200C HP 9200c Digital Sender - Support Guide - Page 82

Operational issues, Problem, Action to take, Authentication

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Operational issues Problem The digital sender is not working. The digital sender does not accept your password. Scanned pages are blank or have repeated patterns when using the ADF. Action to take ● Make sure that the power cord is securely connected to the device and that it is plugged into the power outlet. ● Make sure that the digital sender is turned on. ● Verify that the network cable is securely connected to the device. ● Clear any error messages on the controlpanel display. ● If the digital sender has successfully powered up and completed all of its internal diagnostics, the formatter LED will flash on and off approximately once every second. Verify that the formatter LED and Jetdirect LED appear to be functioning normally. See LED indications. ● Verify that you are using the correct password. ● Passwords are case-sensitive. Make sure that you type your password with the correct combination of uppercase and lowercase letters. ● Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network. Make sure that a page is not already on the glass. 74 Chapter 4 Troubleshooting ENWW

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Operational issues
Problem
Action to take
The digital sender is not working.
●
Make sure that the power cord is securely
connected to the device and that it is
plugged into the power outlet.
●
Make sure that the digital sender is turned
on.
●
Verify that the network cable is securely
connected to the device.
●
Clear any error messages on the control-
panel display.
●
If the digital sender has successfully
powered up and completed all of its internal
diagnostics, the formatter LED will flash on
and off approximately once every second.
Verify that the formatter LED and Jetdirect
LED appear to be functioning normally. See
LED
indications
.
The digital sender does not accept your
password.
●
Verify that you are using the correct
password.
●
Passwords are case-sensitive. Make sure
that you type your password with the correct
combination of uppercase and lowercase
letters.
●
Verify that the settings on the
Authentication
tab of the HP MFP DSS
Configuration Utility are correct for your
network.
Scanned pages are blank or have repeated
patterns when using the ADF.
Make sure that a page is not already on the glass.
74
Chapter 4 Troubleshooting
ENWW