HP 9200C HP 9200c Digital Sender - Support Guide - Page 98

Event, Description, Action to take, E-mail, Restart the HP DSS

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Event Database Access Error Description A database corruption error has occurred. E-mail Protocol Error E-mail Communication Error Cannot connect to the SMTP server E-mail Server Unavailable Error Job Tracking Failure A digital-send job could not be processed due to a Job Recovery Failure. Action to take ● Check the Windows system log for disk errors. ● Restart the HP DSS service. ● Delete the database directory (the \DB directory within the HP DSS program directory) and restart the HP DSS service. An e-mail message could not be sent due to network or server problems. ● Verify that the e-mail server is running. ● Test the e-mail settings on the E-mail tab of the HP MFP DSS Configuration Utility. ● Verify that the correct "From" address is being used in the e-mail. ● Restart the HP DSS service. ● Check the SMTP server logs for errors. If the problem persists, contact an HP authorized service provider. An error occurred while retrying a previously uncompleted job. ● Check to see if there have been any disk errors. ● Verify that the disk containing the HP DSS service is not full. ● Restart the HP DSS service. If the problem persists, contact an HP authorized dealer. 90 Chapter 4 Troubleshooting ENWW

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Event
Description
Action to take
Database Access Error
A database corruption error
has occurred.
●
Check the Windows
system log for disk errors.
●
Restart the HP DSS
service.
●
Delete the database
directory (the \DB directory
within the HP DSS
program directory) and
restart the HP DSS service.
E-mail Protocol Error
E-mail Communication Error
E-mail Server Unavailable Error
Cannot connect to the SMTP
server
An e-mail message could not
be sent due to network or
server problems.
●
Verify that the e-mail
server is running.
●
Test the e-mail settings on
the
E-mail
tab of the
HP MFP DSS
Configuration Utility.
●
Verify that the correct
"From" address is being
used in the e-mail.
●
Restart the HP DSS
service.
●
Check the SMTP server
logs for errors.
If the problem persists, contact
an HP authorized service
provider.
Job Tracking Failure
A digital-send job could not be
processed due to a Job
Recovery Failure.
An error occurred while retrying
a previously uncompleted job.
●
Check to see if there have
been any disk errors.
●
Verify that the disk
containing the HP DSS
service is not full.
●
Restart the HP DSS
service.
If the problem persists, contact
an HP authorized dealer.
90
Chapter 4 Troubleshooting
ENWW