HP 9200C HP 9200c Digital Sender - Support Guide - Page 103

Finding an SMTP server address, Verifying an SMTP address

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Finding an SMTP server address The SMTP "Find Servers" function queries the DNS server for the "Mail Exchanger (MX)" record. If the Find Servers process fails, try the following: 1. Verify that the HP DSS server has obtained valid DNS settings by typing ipconfig / all at a command prompt. 2. If the ipconfig command returns valid DNS settings, ping the DNS server address to verify communication with the server. For example, type ping 10.0.0.2 at a command prompt, where 10.0.0.2 is the IP address of the DNS server. If these two tests succeed, you should have a valid SMTP server. Use the Add button on the E-mail tab to specify the host name or IP address of the SMTP server, then use the Test button to test the server. If the Test process fails, verify that you have specified the correct SMTP server address. If you have specified the correct address, use a ping command to verify communication with the server. For example, type ping 10.0.0.2 at a command prompt, where 10.0.0.2 is the IP address of the SMTP server. If the ping command fails, contact your network or mail administrator to verify network and SMTP server functionality. Verifying an SMTP address Use this procedure to verify that the SMTP server address you are using is valid. 1. Click Start and then Run and then type CMD into the Open text box to open a command prompt. 2. Type Telnet [hostname or IP address of SMTP server] 25, using the hostname or IP address of the SMTP server you are using for digital sending. 3. Press Enter. You should see something similar to the following: 220 samplemail.hp.com ESMTP Server ready. If you see this, the SMTP server address is valid. If you do not see this message, contact your network or mail administrator to verify that the server is functioning. ENWW Troubleshooting SMTP and LDAP servers 95

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Finding an SMTP server address
The SMTP "Find Servers" function queries the DNS server for the "Mail Exchanger (MX)"
record. If the Find Servers process fails, try the following:
1.
Verify that the HP DSS server has obtained valid DNS settings by typing
ipconfig /
all
at a command prompt.
2.
If the ipconfig command returns valid DNS settings, ping the DNS server address to
verify communication with the server. For example, type
ping 10.0.0.2
at a
command prompt, where 10.0.0.2 is the IP address of the DNS server.
If these two tests succeed, you should have a valid SMTP server. Use the
Add
button on the
E-mail
tab to specify the host name or IP address of the SMTP server, then use the
Test
button to test the server.
If the Test process fails, verify that you have specified the correct SMTP server address. If
you have specified the correct address, use a ping command to verify communication with
the server. For example, type
ping 10.0.0.2
at a command prompt, where 10.0.0.2 is the
IP address of the SMTP server. If the ping command fails, contact your network or mail
administrator to verify network and SMTP server functionality.
Verifying an SMTP address
Use this procedure to verify that the SMTP server address you are using is valid.
1.
Click
Start
and then
Run
and then type
CMD
into the
Open
text box to open a command
prompt.
2.
Type
Telnet [hostname or IP address of SMTP server] 25
, using the
hostname or IP address of the SMTP server you are using for digital sending.
3.
Press
Enter
. You should see something similar to the following:
220 samplemail.hp.com ESMTP Server <Microsoft Exchange Internet
Mail Service 5.5> ready
. If you see this, the SMTP server address is valid. If you
do not see this message, contact your network or mail administrator to verify that the
server is functioning.
ENWW
Troubleshooting SMTP and LDAP servers
95