HP 9200C HP 9200c Digital Sender - Support Guide - Page 96

Search Root, Obtain e-mail address - service manual

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Message Description and actions Unable to start DSS service. You may need to reinstall the software. HP DSS must be running before you can start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS was unsuccessful. ● Manually start the HP DSS service by means of the Windows Control Panel. ● Restart the computer on which HP DSS is installed. ● Uninstall and reinstall HP DSS. Unexpected failure. An unspecified error occurred while the connection with the LDAP server was being tested. ● Make sure the LDAP settings are correct. ● Restart HP DSS. ● Restart the computer on which HP DSS is installed. User has no e-mail address in the LDAP database. The user record that was located did not contain an e-mail address. ● Make sure that the Obtain e-mail address from setting is correct. ● Make sure that the user's LDAP record contains an e-mail address. User not found in the LDAP database. No user record matched the search criteria that was entered. ● Make sure the user has a record in the LDAP database. ● Make sure the Find addresses in address book using setting is correct. ● Make sure the Search Root information is correct. ● Make sure the logon credentials are correct. 88 Chapter 4 Troubleshooting ENWW

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Message
Description and actions
Unable to start DSS service. You may need to
reinstall the software.
HP DSS must be running before you can start
the HP MFP DSS Configuration Utility. However,
an attempt to start HP DSS was unsuccessful.
●
Manually start the HP DSS service by
means of the Windows Control Panel.
●
Restart the computer on which HP DSS is
installed.
●
Uninstall and reinstall HP DSS.
Unexpected failure.
An unspecified error occurred while the
connection with the LDAP server was being
tested.
●
Make sure the LDAP settings are correct.
●
Restart HP DSS.
●
Restart the computer on which HP DSS is
installed.
User has no e-mail address in the LDAP
database.
The user record that was located did not contain
an e-mail address.
●
Make sure that the
Obtain e-mail address
from
setting is correct.
●
Make sure that the user’s LDAP record
contains an e-mail address.
User not found in the LDAP database.
No user record matched the search criteria that
was entered.
●
Make sure the user has a record in the
LDAP database.
●
Make sure the
Find addresses in address
book using
setting is correct.
●
Make sure the
Search Root
information is
correct.
●
Make sure the logon credentials are correct.
88
Chapter 4 Troubleshooting
ENWW