HP ENVY 6400e User Guide

HP ENVY 6400e Manual

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  • HP ENVY 6400e | User Guide - Page 1
    User Guide HP ENVY 6400e All-in-One series
  • HP ENVY 6400e | User Guide - Page 2
    THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN
  • HP ENVY 6400e | User Guide - Page 3
    31 Change the connection type ...35 Wireless settings ...36 Advanced printer management tools (for wireless printers 37 Tips for setting up and using a wireless printer 38 4 Printer management tools ...39 Use the HP Smart app to print, copy, scan, and troubleshoot 40 Open the HP printer software
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    ...79 Remove Web Services ...81 9 Solve a problem ...82 Get help from the HP Smart app ...83 Get help in this guide ...84 Understand printer reports ...106 Solve problems using Web Services ...108 Maintain the printer ...109 Restore original factory defaults and settings 112 HP support ...113 iv
  • HP ENVY 6400e | User Guide - Page 5
    10 HP EcoSolutions (HP and the Environment 115 Energy Save Mode ...116 Appendix A Technical information ...117 HP Company notices ...118 Specifications ...119 Regulatory notices ...121 Environmental product stewardship program 127 Index ...135 ENWW v
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    vi ENWW
  • HP ENVY 6400e | User Guide - Page 7
    1 Printer parts This section contains the following topics: ● Printer overview ● Buttons ● Print reports from control panel ● Edge lighting and status lights ● Quiet Mode ● Auto-Off ● Sleep mode ● Adjust printer lights or volume ENWW 1
  • HP ENVY 6400e | User Guide - Page 8
    lid Lid-backing Output tray Document feeder paper-width guides Document feeder input tray Paper-width guides Paper tray Paper tray door Ink cartridges Control panel Output tray extender (also referred to as the tray extender) Cartridge access door Scanner glass 2 Chapter 1 Printer parts ENWW
  • HP ENVY 6400e | User Guide - Page 9
    Back view 1 Power connection 2 Wi-Fi button 3 Power button 4 USB port 5 Document feeder input tray ENWW Printer overview 3
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    status of the printer wireless connection. Lights up solid when connected, blinks when not connected. (Resume button): error codes (lights white). For more information, see Printer warning or error status on page 102. (Document feeder error indicator): Warning icon to indicate a document feeder error
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    Fi Protected Setup (WPS) PIN mode and print a page with PIN code + Turn Wi-Fi Direct on or off + + Instruction Press and hold the Wi-Fi button for at least three seconds to restore the network settings to default settings. This will also put the printer back into the Auto Wireless Connect (AWC
  • HP ENVY 6400e | User Guide - Page 12
    Function Complete product reset Restore factory defaults Button combination + Instruction A complete product reset will clear all your personal data, settings, and network information from the printer. With the cartridge access door open, press and hold the Power button for at least five seconds.
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    set up the wireless connection. Wi-Fi Direct Guide Wi-Fi Direct Guide provides the instructions to help you set Press and at the same time. up and use Wi-Fi Direct. Web Services Reports Press . Print Quality Report Depending on Web Services status, Web Services Reports provide different
  • HP ENVY 6400e | User Guide - Page 14
    is in Wi-Fi setup mode, waiting for the HP Smart app or HP printer software to connect. This lighting pattern means your printer is beaconing and ready to be found for setup. Complete setup using the HP Smart app or HP printer software. The printer will stay in Wi-Fi setup mode for two hours. To
  • HP ENVY 6400e | User Guide - Page 15
    The outside edges of the light bar pulse purple, repeating. The printer is connected to a wireless network and WPS Push Button mode is in progress. Amber flashes in the center with two persistent purple light bars An error occurred during WPS Push Button mode. at the outside edges. Table 1-2 Edge
  • HP ENVY 6400e | User Guide - Page 16
    from the printer control panel, press and hold until all the buttons light up, and then press , , and at the same time. The light bar glows blue and moves towards the edges, pulses amber in the center. The printer has either lost Wi-Fi connection, or there is a connection error during setup
  • HP ENVY 6400e | User Guide - Page 17
    Smart app is directly connected to the printer using Wi-Fi Direct. The printer is idle and not connected to a wireless network. For how to connect the printer to your wireless network, see Connect using the HP Smart app on page 27. For how to connect your device to the printer directly using Wi-Fi
  • HP ENVY 6400e | User Guide - Page 18
    light bar pulses white in the center, repeating. The printer is processing a scan job. Table 1-5 Edge lighting - green Light behavior Green printer is downloading an update. ● An update is in progress. ● There is an update error. The printer will restart and try to update later. NOTE: The printer
  • HP ENVY 6400e | User Guide - Page 19
    is off. To turn Quiet Mode on or off from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Tap the printer image on the Home screen. 3. Tap Quiet Mode, and then change the setting. To turn Quiet
  • HP ENVY 6400e | User Guide - Page 20
    must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Energy Save Mode on page 116 after
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    printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side,
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    effects according to your environment and needs. To adjust printer lights or volume from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Tap the printer image on the Home screen. 3. Find and change the
  • HP ENVY 6400e | User Guide - Page 23
    2 Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by the printer ● Paper basics ENWW 17
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    load paper 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert a stack of full-size or photo paper into the middle of the paper tray with the short edge oriented towards the printer. For photo paper, make sure the side to be printed on
  • HP ENVY 6400e | User Guide - Page 25
    4. Slide the paper-width guides to the left and right edges of the full-size or photo paper until they stop at both edges. 5. Close the paper tray. To load envelopes 1. Open the paper tray. ENWW Load media 19
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    paper tray and slide the stack of envelopes in until it stops. The side to be printed on should face down in the printer. 4. Slide the paper-width guides to the left and right edges of the stack of envelopes until they stop at both edges. 5. Close the paper tray. 20 Chapter
  • HP ENVY 6400e | User Guide - Page 27
    Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 3. Close the scanner lid. ENWW Load original 21
  • HP ENVY 6400e | User Guide - Page 28
    To load an original in the document feeder 1. Open the document feeder input tray. 2. Slide paper-width guides outwards. 3. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper. 22 Chapter 2 Load media and paper basics ENWW
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    . You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer from an Android or iOS device 1. Open the HP Smart app. 2. Tap the printer image on the Home screen. 3. Find and change the settings from Preferences. To
  • HP ENVY 6400e | User Guide - Page 30
    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
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    3 Connect your printer Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB. Use HP Smart software and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection or Wi-Fi Direct,
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    for HP+ printers Keep the printer connected to the Internet HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The Internet connection enables the printer to deliver HP+ specific app features and firmware updates. During setup, you must connect
  • HP ENVY 6400e | User Guide - Page 33
    up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and macOS devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 1. Make sure your computer or mobile device is connected to your wireless
  • HP ENVY 6400e | User Guide - Page 34
    access point. NOTE: The printer only supports connections using 2.4 GHz or 5 GHz. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with a WPS push button, follow the
  • HP ENVY 6400e | User Guide - Page 35
    router or wireless access point, and then enter the WPS PIN. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the light bar glows white in the
  • HP ENVY 6400e | User Guide - Page 36
    c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. 30 Chapter 3 Connect your printer ENWW
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    , make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are using a mobile
  • HP ENVY 6400e | User Guide - Page 38
    an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Tap the printer icon, and then find and tap Advanced Settings. 3. Follow the on-screen instructions to connect to the printer Embedded Web Server. 4. In the
  • HP ENVY 6400e | User Guide - Page 39
    network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP ENVY 6400e series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when
  • HP ENVY 6400e | User Guide - Page 40
    network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP ENVY 6400e series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when
  • HP ENVY 6400e | User Guide - Page 41
    4. Follow the on-screen instructions. To change from a USB connect to a wireless network using the HP Smart app (Windows 10/macOS) 1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40
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    1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 41. 2. In the printer software, click Tools. 3. Click Device Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the onscreen instructions. 36 Chapter 3 Connect your printer ENWW
  • HP ENVY 6400e | User Guide - Page 43
    . To open the embedded web server through a network 1. From the printer control panel, press and hold (the Information button) until all the buttons and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP ENVY 6400e series. Enter the Wi-Fi Direct password when prompted. 3. In a supported
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    the HP Print and Scan Doctor. Click here to go online for more information. NOTE: This utility is only available for Windows operating system. ● Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer and
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    4 Printer management tools ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 39
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    sure that your device is connected to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 47
  • HP ENVY 6400e | User Guide - Page 47
    7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the necessary software. ENWW Open the
  • HP ENVY 6400e | User Guide - Page 48
    about system requirements, see Specifications on page 119. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 41. 2. Click Print & Scan . 3. Click Maintain Your Printer. 42 Chapter 4 Printer management tools ENWW
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    PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer. NOTE: You can open and use the embedded web server without being connected on the computer until you clear them manually. You can configure your browser to
  • HP ENVY 6400e | User Guide - Page 50
    it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. 44 Chapter 4 Printer management tools
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    By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To enable the printer to automatically check for updates 1. When HP Web Services are enabled during printer setup, the printer will automatically be enrolled to
  • HP ENVY 6400e | User Guide - Page 52
    automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print using the HP Smart app ● Print from mobile devices ● Print using
  • HP ENVY 6400e | User Guide - Page 53
    , see Load media on page 18. 2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you want to select a different printer, click or tap the icon on the toolbar at
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    iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Windows Mobile: Tap Print from the Device menu. NOTE: If your printer is not listed, you might need to do a one
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    loaded the correct paper in the paper tray. For more printing tips, see Printer settings tips on page 55. 5. Click OK to close the Properties dialog box (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
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    then select an appropriate flipping paper option from the Print on Both Sides Manually drop-down list. ● On the Paper/Quality tab, select the appropriate . Make sure the blank side of the document is facing out from the printer. 6. Press (the Resume button) to print the other side of the document
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    be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP printer software provided with the printer. For more information on the HP printer software, see Printer management tools on page 39
  • HP ENVY 6400e | User Guide - Page 58
    drop-down list does not support it. For more printing tips, see Printer settings tips on page 55. instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If you have not set up the printer and connected
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    Preferences and select Printers and Scanners. 2. Click the Plus icon to add the printer. 3. Choose your printer from the displayed list of network printers, and then click Add. The computer installs the available drivers (print, scan, and fax, if applicable) for your printer. ENWW Print using
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    with Print Anywhere Print Anywhere is a free service from HP that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here to
  • HP ENVY 6400e | User Guide - Page 61
    all paper. Make sure the paperwidth guides do not bend the paper in the paper tray. For more information, see Load media on page 18. Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan , and then click Set
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    for print quality. ● To understand page and layout settings: - Orientation: Select Portrait for vertical prints or Landscape for horizontal prints. - Print on Both Sides: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. ○ Flip on Long
  • HP ENVY 6400e | User Guide - Page 63
    , and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched and edited. When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: Some
  • HP ENVY 6400e | User Guide - Page 64
    , SMS, Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using. This section provides basic instructions for using the HP Smart app to copy or scan from your Android, iOS, Windows 10 or
  • HP ENVY 6400e | User Guide - Page 65
    as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Select Scan, and then select Import. 3. Select the document or photo that you
  • HP ENVY 6400e | User Guide - Page 66
    Copy from the printer The Copy button on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. press. TIP: You can increase the number of copies by pressing the button multiple times. 60 Chapter 6 Copy, Scan, and Mobile Fax ENWW
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    you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 41. 2. Go to the Scan section. 3. Select Manage Scan to Computer
  • HP ENVY 6400e | User Guide - Page 68
    Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 63. Scan to email To scan a document or photo to email from HP printer software (Windows) 1. Load the original print-side up in the
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    HP printer software. For more information, see Open the HP printer software (Windows) on page 41. 3. In the printer software, under Print & Scan , click Scan , and then click Scan of the detailed settings pane to review the settings in that section. You can review and change most settings using drop-
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    Settings. 4. Select Webscan from EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original, print-side down, on the scanner glass, aligned
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    , and then print a copy of the enlarged image. ● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want
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    HP Smart website. Use Mobile Fax in the HP Smart app 1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and sign into or create your HP message. 5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported file type.
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    7 Manage cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace the cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 67
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    help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ● Make sure you turn off the printer
  • HP ENVY 6400e | User Guide - Page 75
    printer software, printer control panel or HP Smart. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear
  • HP ENVY 6400e | User Guide - Page 76
    door. To locate the cartridge number from the HP Smart app ● Open HP Smart. On the Home screen, click or tap the printer image, and then click or tap Supported Supplies or Supply Status. To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country
  • HP ENVY 6400e | User Guide - Page 77
    can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your door before your ink runs out, so you'll
  • HP ENVY 6400e | User Guide - Page 78
    inkjet supplies recycling program on page 129. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the cartridges 1. Check that power is on. 2.
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    on the cartridge. c. Slide the new cartridge in the slot and close the latch until it clicks. 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 73
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    , verify that the protective piece of plastic tape has been removed from each cartridge. When the plastic tape covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information
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    that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may
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    the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the printer software shows one or both cartridges in If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print
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    8 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Remove Web Services ENWW 77
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    Internet, obtain documents, and print them faster and with less hassle-and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet. You cannot use these web features if the printer is connected using a USB cable. 78 Chapter 8 Web Services ENWW
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    Open the HP printer software (Windows) on page 41. 2. In the window that appears, double-click Print & Scan and then select Connect Printer to the Web under Print. The printer's home page (embedded web server) opens. 3. On the Web Services tab, click Continue, and follow the onscreen instructions to
  • HP ENVY 6400e | User Guide - Page 86
    up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. 80 Chapter 8 Web
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    Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page 37. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings
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    a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 82 Chapter 9 Solve a problem ENWW
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    Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. ENWW Get help from the HP Smart app 83
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    -feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam NOTE: Paper jams can occur in
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    steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Press to turn off the printer. Then disconnect the power cord from the rear of the printer. CAUTION: To avoid , gently pull the paper with both hands. ENWW Get help in this guide 85
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    the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. 86 Chapter 9 Solve a problem
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    a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. ENWW Get help in this guide 87
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    Close the cartridge access door. f. Touch on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door
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    . c. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. d. Close the cartridge access door. e. Touch on the control panel to continue the current job. 3. If the problem is still not resolved, check the tray area
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    the printer, more paper jams are likely to occur. d. Carefully turn the printer up again. e. Push the paper tray back in. f. Touch on the control panel to continue the current job. To clear a paper jam in the document feeder a. Lift the cover of the document feeder. 90 Chapter 9 Solve a problem
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    pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For
  • HP ENVY 6400e | User Guide - Page 98
    the paper-width guides in the paper tray to fit snugly against all paper. Make sure the paperwidth guides do not bend problem ● Fix cartridge problems Identify whether a cartridge has a problem If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
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    clean the cartridge contacts. If the problem is still not resolved, replace the outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles cartridge indicated in the error message. 5. Clean the cartridge contacts and printer contacts. a. Hold
  • HP ENVY 6400e | User Guide - Page 100
    What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with HP+ printers not printing If your HP+ printer does not print, verify that it is connected to the Internet and that you are using
  • HP ENVY 6400e | User Guide - Page 101
    following in order: 1. Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline
  • HP ENVY 6400e | User Guide - Page 102
    . d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click
  • HP ENVY 6400e | User Guide - Page 103
    service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as the default printer. The default printer list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point
  • HP ENVY 6400e | User Guide - Page 104
    41. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears. d. Click Align Cartridges on the Device Services tab. The printer prints an alignment page. e. Follow the onscreen instructions to align the cartridges
  • HP ENVY 6400e | User Guide - Page 105
    , see Open the HP printer software (Windows) on page 41. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues What do
  • HP ENVY 6400e | User Guide - Page 106
    mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer. ● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted. ● If (the
  • HP ENVY 6400e | User Guide - Page 107
    and then click All HP Contacts for information on calling for technical support. Resolve printer failure ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 113. ENWW Get help in this guide 101
  • HP ENVY 6400e | User Guide - Page 108
    and check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on control panel Wireless connection errors Light behavior The
  • HP ENVY 6400e | User Guide - Page 109
    (the Resume button). The remaining pages will have the same errors as the first page. To change the default paper size automatically detected by the printer, see Change the default paper size detected by the printer on page 23. ● The printer receives a printing job, and detects that there is no
  • HP ENVY 6400e | User Guide - Page 110
    on control panel Summary of supported error codes: Cause and Solution One of the following might have occurred. ● A counterfeit or previously used cartridge is installed. ● The corresponding cartridge is very low on ink. Try the following solutions to solve the problem. ● If the corresponding
  • HP ENVY 6400e | User Guide - Page 111
    Error Codes E0 E1 E2 E3 E4 E5 E6 E9 Description Unusable cartridge Paper size mismatch error Sensor/Paper length mismatch error Ink carriage stall Paper jam Scanner failure General printer error Update error ENWW Get help in this guide 105
  • HP ENVY 6400e | User Guide - Page 112
    status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration page If the printer is connected to a network, you can
  • HP ENVY 6400e | User Guide - Page 113
    Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. ENWW Understand printer reports 107
  • HP ENVY 6400e | User Guide - Page 114
    Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make
  • HP ENVY 6400e | User Guide - Page 115
    frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing unplugging the power cord from the electrical
  • HP ENVY 6400e | User Guide - Page 116
    the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the document feeder If the document To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket.
  • HP ENVY 6400e | User Guide - Page 117
    : If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. ENWW Maintain the printer 111
  • HP ENVY 6400e | User Guide - Page 118
    mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is
  • HP ENVY 6400e | User Guide - Page 119
    website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software
  • HP ENVY 6400e | User Guide - Page 120
    while installing the software, you can register now at https://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options
  • HP ENVY 6400e | User Guide - Page 121
    optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 127. For more information about
  • HP ENVY 6400e | User Guide - Page 122
    Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity. To change the time Save Mode, and select the desired option. 4. Click Apply. 116 Chapter 10 HP EcoSolutions (HP and the Environment) ENWW
  • HP ENVY 6400e | User Guide - Page 123
    The technical specifications and international regulatory information for the HP ENVY All-in-One 6400e series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY All-in-One 6400e series. This section contains the following topics
  • HP ENVY 6400e | User Guide - Page 124
    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein
  • HP ENVY 6400e | User Guide - Page 125
    operating system releases and support, visit the HP online support website at www.support.hp.com . Environmental specifications Plain paper sheets: Up to 35 Paper size ● For a complete list of supported media sizes, see the printer software. Paper weights ● Plain Paper: 60 to 90 g/m² (16 to 32
  • HP ENVY 6400e | User Guide - Page 126
    ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Scan specifications ● ● Optical Resolution: up to 1200 dpi ● Hardware Resolution: up to 1200 x 1200 dpi ● Enhanced
  • HP ENVY 6400e | User Guide - Page 127
    notices The HP ENVY All-in-One 6400e series meets product not installed and used in accordance with the instructions, may cause harmful interference to radio communications. receiver. ● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ●
  • HP ENVY 6400e | User Guide - Page 128
    or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device and UK Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model
  • HP ENVY 6400e | User Guide - Page 129
    this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) conformity Declaration of conformity can be found at www.hp.eu/certificates. Regulatory wireless statements This section contains
  • HP ENVY 6400e | User Guide - Page 130
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP ENVY 6400e | User Guide - Page 131
    Notice to users in Mexico La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no
  • HP ENVY 6400e | User Guide - Page 132
    Notice to users in Japan Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission.
  • HP ENVY 6400e | User Guide - Page 133
    designed to separate easily. Fasteners and other connections are easy to locate, access, and remove ● Safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan
  • HP ENVY 6400e | User Guide - Page 134
    energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you connected and all wireless network ports are activated, please refer to section P15 'Additional Information' of the product IT ECO Declaration at www.hp
  • HP ENVY 6400e | User Guide - Page 135
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP ENVY 6400e | User Guide - Page 136
    of the restricted substance does not exceed the percentage of reference value of presence. 備考 3 Note 3: 〝－〞 indicates that the restricted substance corresponds to the exemption. www.support.hp.com 130 Appendix A Technical information ENWW
  • HP ENVY 6400e | User Guide - Page 137
    To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 131
  • HP ENVY 6400e | User Guide - Page 138
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP ENVY 6400e | User Guide - Page 139
    products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W) 表示。 W) 表示。 W) 表示。 ENWW
  • HP ENVY 6400e | User Guide - Page 140
    the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil . Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei
  • HP ENVY 6400e | User Guide - Page 141
    connection 28 networks connector illustration 3 view and print settings 7 wireless settings 106 notices CE mark 122 EU 122 O operating systems supported 119 P paper clear jams 84 skewed pages 92 troubleshoot feeding 92 paper tray locating 2 paper-feed problems, troubleshoot 92 power troubleshoot
  • HP ENVY 6400e | User Guide - Page 142
    scan specifications 120 trays clear paper jams 84 locating 2 paper-width guides 2 troubleshoot feeding 92 troubleshoot embedded web server 43 HP Smart 83 multiple pages are picked 92 network configuration page 106 paper not picked up from tray 92 paper-feed problems 92 power 101 print 101 printer
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HP ENVY
6400
e
All-in-One series
User Guide