HP ENVY 6400e User Guide - Page 100

Printing issues, Fix problems with HP+ printers not printing

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b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the cartridge. d. Use a dry swab or lint-free cloth to wipe the contacts. 6. Reinstall the cartridge. 7. Close the Cartridge access door. 8. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on. NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the printer with only one cartridge. Printing issues What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with HP+ printers not printing If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original cartridges. 94 Chapter 9 Solve a problem ENWW

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b.
Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION:
Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
c.
On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
cartridge.
d.
Use a dry swab or lint-free cloth to wipe the contacts.
6.
Reinstall the cartridge.
7.
Close the Cartridge access door.
8.
Check if the error message has gone away. If you still receive the error message, turn the printer off, and
then on.
NOTE:
If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate
the printer with only one cartridge.
Printing issues
What do you want to do?
●
Fix problems with HP+ printers not printing
●
Fix problems with page not printing (unable to print)
●
Fix print quality issues
Fix problems with HP+ printers not printing
If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original
cartridges.
94
Chapter 9
Solve a problem
ENWW