HP ENVY 6400e User Guide - Page 108

Printer warning or error status, Wireless connection errors

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Printer warning or error status NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on control panel Wireless connection errors Light behavior The large light bar pulses blue from the middle to the edges, repeating. Between each cycle, there is an amber flash on the large light bar. Cause and Solution There is an Auto Wireless Connect (AWC) error. ● If it occurs during the AWC setup mode, for the more instructions, see Connect using the HP Smart app on page 27. ● If it occurs after the connection has been completed successfully, for troubleshooting the issue, see Network and connection issues on page 99. The large light bar glows purple at the outside edges and flashes amber in the center. There is a wireless connection error during the Wi-Fi Protected Setup (WPS) mode. ● For more information on how to connect the printer, see Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) on page 28. ● For more information on how to troubleshoot the issue, see Network and connection issues on page 99. 102 Chapter 9 Solve a problem ENWW

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Printer warning or error status
NOTE:
The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following
for additional assistance if needed.
●
Wireless connection errors
●
Paper error status
●
Ink error status
●
Error Codes on control panel
Wireless connection errors
Light behavior
Cause and Solution
The large light bar pulses blue from the middle to the edges, repeating.
Between each cycle, there is an amber flash on the large light bar.
There is an Auto Wireless Connect (AWC) error.
●
If it occurs during the AWC setup mode, for the more instructions,
see
Connect using the HP Smart app
on page
27
.
●
If it occurs after the connection has been completed successfully,
for troubleshooting the issue, see
Network and connection issues
on page
99
.
The large light bar glows purple at the outside edges and flashes amber
in the center.
There is a wireless connection error during the Wi-Fi Protected Setup
(WPS) mode.
●
For more information on how to connect the printer, see
Connect
your printer to a wireless network using Wi-Fi Protected Setup
(WPS)
on page
28
.
●
For more information on how to troubleshoot the issue, see
Network and connection issues
on page
99
.
102
Chapter 9
Solve a problem
ENWW