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HP ENVY 6400e User Guide - Page 89

Get help from the HP Smart app

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Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. ENWW Get help from the HP Smart app 83

Section	Page
Printer parts	7
Printer overview	8
Top and front view	8
Back view	9
Buttons	10
Control panel buttons	10
Buttons on the back of the printer	11
Button combinations	11
Print reports from control panel	13
Edge lighting and status lights	14
Status lights overview	14
Edge lighting	14
Quiet Mode	19
Auto-Off	20
Sleep mode	21
Adjust printer lights or volume	22
Load media and paper basics	23
Load media	24
Load original	27
Change the default paper size detected by the printer	29
Paper basics	30
Connect your printer	31
Requirements for HP+ printers	32
Keep the printer connected to the Internet	32
Use Original HP cartridges	32
Have an HP account	32
Connect using the HP Smart app	33
Connect to a wireless network with a router	34
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)	34
Connect your printer to a wireless network using HP printer software	35
Connect wirelessly without a router	37
Change the connection type	41
Wireless settings	42
Advanced printer management tools (for wireless printers)	43
Open the embedded web server	43
Tips for setting up and using a wireless printer	44
Printer management tools	45
Use the HP Smart app to print, copy, scan, and troubleshoot	46
Open the HP printer software (Windows)	47
Toolbox (Windows)	48
Embedded web server	49
About cookies	49
Embedded web server cannot be opened	49
Update the printer	51
Print	52
Print using the HP Smart app	53
Print from mobile devices	54
Print using a computer	55
Print documents	55
Print photos	56
Print envelopes	57
Print on both sides (duplexing)	57
Print using the maximum dpi	58
Print using a Mac desktop or laptop	58
Print with Print Anywhere	60
Tips for print success	61
Ink tips	61
Paper loading tips	61
Printer settings tips	61
Copy, Scan, and Mobile Fax	63
Copy and scan using HP Smart	64
Copy and scan from an Android or iOS device	64
Scan from a Windows 10 device	65
Copy from the printer	66
Scan	67
Scan using HP printer software	67
Scan to a computer	67
Scan to email	68
Create a new scan shortcut (Windows)	68
Change scan settings (Windows)	69
Scan using Webscan	69
Tips for copy and scan success	71
Mobile Fax	72
Manage cartridges	73
Information on cartridges and the printhead	74
Check the estimated ink levels	75
Order ink supplies	76
HP Instant Ink	77
Replace the cartridges	78
Use single cartridge mode	80
Cartridge warranty information	81
Tips for working with cartridges	82
Web Services	83
What are Web Services?	84
Set up Web Services	85
Remove Web Services	87
Solve a problem	88
Get help from the HP Smart app	89
Get help in this guide	90
Jams and paper-feed issues	90
Clear a paper jam	90
Learn how to avoid paper jams	97
Solve paper-feed problems	98
Ink cartridge issues	98
Identify whether a cartridge has a problem	98
Fix cartridge problems	99
Printing issues	100
Fix problems with HP+ printers not printing	100
Fix problems with page not printing (unable to print)	101
Fix print quality issues	103
Network and connection issues	105
Fix wireless connection	105
Fix Wi-Fi Direct connection	106
Printer hardware issues	107
Printer warning or error status	108
Wireless connection errors	108
Paper error status	109
Ink error status	110
Error Codes on control panel	110
Understand printer reports	112
Printer status report	112
Network configuration page	112
Print quality report	112
Wireless test report	112
Web access test report	113
Solve problems using Web Services	114
Maintain the printer	115
Clean the scanner glass	115
Clean the exterior	116
Clean the document feeder	116
Restore original factory defaults and settings	118
HP support	119
HP EcoSolutions (HP and the Environment)	121
Energy Save Mode	122
Technical information	123
HP Company notices	124
Specifications	125
Regulatory notices	127
Regulatory model number	127
FCC statement	127
Notice to users in Korea	128
VCCI (Class B) compliance statement for users in Japan	128
Notice to users in Japan about the power cord	128
Noise emission statement for Germany	128
European Union and United Kingdom Regulatory Notice	128
Products with wireless functionality	129
EMF	129
Wireless functionality in Europe	129
Visual display workplaces statement for Germany	129
Declaration of conformity	129
Regulatory wireless statements	129
Exposure to radio frequency radiation	130
Notice to users in Canada (5 GHz)	130
Notice to users in Taiwan (5 GHz)	130
Notice to users in Serbia (5 GHz)	130
Notice to users in Mexico	131
Notice to users in Brazil	131
Notice to users in Canada	131
Notice to users in Taiwan	131
Notice to users in Japan	132
Notice to users in Thailand (5 GHz)	132
Environmental product stewardship program	133
HP tips for reducing environmental impact	134
Eco-Tips	134
European Union Commission Regulation 1275/2008	134
Paper	134
Plastics	134
Safety data sheets	134
Recycling program	135
HP inkjet supplies recycling program	135
Power consumption	135
Disposal of waste equipment by users	135
Chemical substances	135
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	136
The Table of Hazardous Substances/Elements and their Content (China)	138
Restriction of hazardous substance (India)	138
Restriction on hazardous substances statement (Turkey)	138
EPEAT	139
SEPA Ecolabel User Information (China)	139
China Energy Label for Printer, Fax and Copier	139
Battery disposal in Taiwan	140
European Union Battery Directive	140
Battery notice for Brazil	140
California Perchlorate Material Notice	140
Waste disposal for Brazil	140