HP ENVY 6400e User Guide - Page 105

Network and connection issues, Fix wireless connection

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d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. e. Examine the color blocks on the diagnostics page. If any of the color blocks show white lines, are faded, or are missing completely, continue to the next step. Figure 9-1 Color blocks without defects Figure 9-2 Example of color blocks with defects 7. Clean the cartridges. To clean the cartridges a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 41. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues What do you want to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. ● Check that the Wireless indicator on the control panel is on. ENWW Get help in this guide 99

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d.
Click
Print Diagnostic Information
on the
Device Reports
tab to print a diagnostics page.
e.
Examine the color blocks on the diagnostics page.
If any of the color blocks show white lines, are faded, or are missing completely, continue to the
next step.
Figure 9-1
Color blocks without defects
Figure 9-2
Example of color blocks with defects
7.
Clean the cartridges.
To clean the cartridges
a.
Load letter or A4 unused plain white paper into the paper tray.
b.
Open the printer software. For more information, see
Open the HP printer software (Windows)
on page
41
.
c.
In the printer software, click
Print & Scan
and then click
Maintain Your Printer
to access the
printer toolbox.
d.
Click
Clean Cartridges
on the
Device Services
tab. Follow the onscreen instructions.
Network and connection issues
What do you want to do?
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
●
Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●
Check that the Wireless indicator
on the control panel is on.
ENWW
Get help in this guide
99