HP ENVY 6400e User Guide - Page 114

Solve problems using Web Services

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Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services on page 79. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Network and connection issues on page 99. ● If you are using HP ePrint , check the following: ● Make sure the printer's email address is correct. ● Make sure that the printer's email address is the only address listed in the "To" line of the email message. If other email addresses are listed in the "To" line, the attachments you are sending might not print. ● Make sure you are sending documents that meet the HP ePrint requirements. For more information, visit the HP Smart website.This site might not be available in all countries/regions. ● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: ● Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or Safari). ● Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server. If these settings are not updated, you will not be able to use Web Services. For more information, see Set up Web Services on page 79. TIP: For additional help on setting up and using Web Services, visit the HP Smart website. (might not be available in all countries/regions). 108 Chapter 9 Solve a problem ENWW

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Solve problems using Web Services
If you are having problems using Web Services, such as
HP ePrint
, check the following:
●
Make sure the printer is connected to the Internet using an wireless connection.
NOTE:
You cannot use these web features if the printer is connected using a USB cable.
●
Make sure the latest product updates have been installed on the printer.
●
Make sure Web Services is enabled on the printer. For more information, see
Set up Web Services
on page
79
.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see
Network and connection issues
on page
99
.
●
If you are using
HP ePrint
, check the following:
●
Make sure the printer's email address is correct.
●
Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.
●
Make sure you are sending documents that meet the
HP ePrint
requirements. For more
information, visit the
HP Smart website
.This site might not be available in all countries/regions.
●
If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
●
Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
●
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see
Set up Web Services
on page
79
.
TIP:
For additional help on setting up and using Web Services, visit the
HP Smart website
. (might not be
available in all countries/regions).
108
Chapter 9
Solve a problem
ENWW