HP ENVY 6400e User Guide - Page 110

Ink error status, Error Codes on control panel, Summary of supported error codes,

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Ink error status Edge lighting Light behavior Cartridge Ink cartridge access door light Amber Blinking On for the On On across the cartridge with large light issue bar Amber Blinking Blinking for the On Off across the cartridge with large light issue bar Amber On Off across the large light bar Off Off Amber Fast Fast blinking, On Off across the blinking alternating on large light both cartridges bar Error Codes on control panel Summary of supported error codes: Cause and Solution One of the following might have occurred. ● A counterfeit or previously used cartridge is installed. ● The corresponding cartridge is very low on ink. Try the following solutions to solve the problem. ● If the corresponding cartridge is newly installed, it might be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. ● If the corresponding cartridge is not newly installed, it is very low on ink. Press (the Resume button) to continue printing, and replace the cartridge when the print quality is no longer acceptable. For information about how to replace cartridges, see Replace the cartridges on page 72. One of the following might have occurred. ● The corresponding cartridge is missing. If one of the cartridges is missing, the printer enters single cartridge mode. To exit the single cartridge mode, insert the corresponding cartridge. For more information about the single cartridge mode, see Use single cartridge mode on page 74. ● The corresponding cartridge is installed improperly, or still has plastic tape on it. Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace the cartridges on page 72. The Cartridge access door is open. It must be closed to begin printing. The carriage inside the printer has stalled. Press (the Cancel button) to cancel the printing job. Open the Cartridge access door and make sure the carriage is not obstructed. Move the carriage to the right and close the Cartridge access door. If the problem is still not resolved, see Jams and paper-feed issues on page 84 for more information. 104 Chapter 9 Solve a problem ENWW

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Ink error status
Light behavior
Cause and Solution
Edge
lighting
Cartridge
access door
Ink cartridge
light
Amber
across the
large light
bar
Blinking
On for the
cartridge with
issue
On
On
One of the following might have occurred.
●
A counterfeit or previously used cartridge is installed.
●
The corresponding cartridge is very low on ink.
Try the following solutions to solve the problem.
●
If the corresponding cartridge is newly installed, it might be
counterfeit or previously used. Refer to the message in the HP
printer software or the HP Smart app for more information.
●
If the corresponding cartridge is not newly installed, it is very low
on ink. Press
(the Resume button) to continue printing,
and replace the cartridge when the print quality is no longer
acceptable. For information about how to replace cartridges, see
Replace the cartridges
on page
72
.
Amber
across the
large light
bar
Blinking
Blinking for the
cartridge with
issue
On
Off
One of the following might have occurred.
●
The corresponding cartridge is missing.
If one of the cartridges is missing, the printer enters single
cartridge mode. To exit the single cartridge mode, insert the
corresponding cartridge. For more information about the single
cartridge mode, see
Use single cartridge mode
on page
74
.
●
The corresponding cartridge is installed improperly, or still has
plastic tape on it.
Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely. For
more information, see
Replace the cartridges
on page
72
.
Amber
across the
large light
bar
On
Off
Off
Off
The Cartridge access door is open. It must be closed to begin printing.
Amber
across the
large light
bar
Fast
blinking
Fast blinking,
alternating on
both cartridges
On
Off
The carriage inside the printer has stalled.
Press
(the Cancel button) to cancel the printing job. Open the
Cartridge access door and make sure the carriage is not obstructed.
Move the carriage to the right and close the Cartridge access door. If
the problem is still not resolved, see
Jams and paper-feed issues
on page
84
for more information.
Error Codes on control panel
Summary of supported error codes:
104
Chapter 9
Solve a problem
ENWW