HP ENVY 6400e User Guide - Page 102

Devices and Printers, Windows Administrative Tools

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● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click the Print Spooler, and then click Properties. iii. On the General tab, next to Startup type, make sure that Automatic is selected. iv. If the service is not already running, under Service status, click Start, and then click OK. Windows 8.1 and Windows 8 i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. ii. Click or tap Control Panel, and then click or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. 96 Chapter 9 Solve a problem ENWW

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●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set as
Default Printer
.
d.
Try using your printer again.
5.
Restart the print spooler.
To restart the print spooler
a.
Depending upon your operating system, do one of the following:
Windows 10
i.
From the Windows
Start
menu, select
Windows Administrative Tools
from the app list, and
then select
Services
.
ii.
Right-click the
Print Spooler
, and then click
Properties
.
iii.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
iv.
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows 8.1 and Windows 8
i.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings
icon.
ii.
Click or tap
Control Panel
, and then click or tap
System and Security
.
iii.
Click or tap
Administrative Tools
, and then double-click or double-tap
Services
.
iv.
Right-click or touch and hold
Print Spooler
, and then click
Properties
.
v.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
vi.
If the service is not already running, under
Service status
, click or tap
Start
, and then click or
tap
OK
.
Windows 7
i.
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative Tools
.
ii.
Double-click
Services
.
iii.
Right-click the
Print Spooler
, and then click
Properties
.
96
Chapter 9
Solve a problem
ENWW