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Kyocera ECOSYS M6535cidn ECOSYS M6035cidn/M6535cidn Operation Guide - Page 372

Responding to Send Error, Error, Message, Corrective Actions, Reference

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Troubleshooting > Troubleshooting Responding to Send Error Error Code 1101 Message Failed to send the e-mail. 1102 Failed to send via FTP. Failed to send via SMB. Failed to send via SMB. Failed to send the e-mail. Failed to send via FTP. 1103 Failed to send via SMB. Failed to send via FTP. 1104 Failed to send the e-mail. Corrective Actions Check the host name of the SMTP server on the Command Center RX. Check the host name of FTP. Check the host name of SMB. Check the SMB settings. • Login user name and login password NOTE If the sender is a domain user, specify the domain name. • Host name • Path Check the following on the Command Center RX. • SMTP login user name and login password • POP3 login user name and login password • E-mail size limit Check the FTP settings. • Login user name and login password NOTE If the sender is a domain user, specify the domain name. • Path • Folder share permissions of the recipient Check the SMB settings. • Login user name and login password NOTE If the sender is a domain user, specify the domain name. • Path • Folder share permissions of the recipient Check the FTP settings. • Path • Folder share permissions of the recipient Check the e-mail address. NOTE If the address is rejected by the domain, you cannot send the email. Reference Page page 2-53 page 5-23 page 5-23 page 5-23 page 2-53 page 5-23 page 5-23 page 5-23 page 5-22 10-26

Section	Page
Preface	2
Contents	3
Overview	9
Machine Features	10
Color and Image Quality Functions	15
Basic Color Modes	15
Adjusting Image Quality and Color	16
Guides Provided with the Machine	17
About the Operation Guide (this Guide)	19
Structure of the guide	19
Conventions Used in This Guide	20
Menu Map	22
1 Legal and Safety Information	34
Notice	35
Safety Conventions in This Guide	35
Environment	36
Precautions for Use	37
Laser Safety (Europe)	38
SAFETY OF LASER BEAM (USA)	39
Safety Instructions Regarding the Disconnection of Power	40
WARNING	40
Radio Tag Technology	40
Other precautions (for users in California, the United States)	40
Warranty (the United States and Canada)	41
Legal Restriction on Copying/Scanning	42
EN ISO 7779	42
EK1-ITB 2000	42
Legal Information	43
Energy Saving Control Function	49
Automatic 2-Sided Print Function	49
Resource Saving - Paper	49
Environmental benefits of \	49
Energy Star (ENERGY STAR®) Program	50
2 Installing and Setting up the Machine	51
Part Names	52
Machine Exterior	52
Connectors/Interior	54
With Optional Equipments Attached	56
Connecting the Machine and Other Devices	57
Connecting Cables	58
Connecting LAN Cable	58
Connecting USB Cable	59
Connecting the Power Cable	59
Power On/Off	60
Power On	60
Power Off	60
Using the Operation Panel	61
Operation Panel Keys	61
Adjusting the Operation Panel Angle	62
Touch Panel	63
Home Screen	63
Display for Device Information	67
Functions key	68
Display of Keys That Cannot Be Set	69
Enter key and Quick No. Search key	70
Help Screen	71
Login/Logout	72
Login	72
Logout	73
Default Settings of the Machine	74
Setting Date and Time	74
Network Setup (LAN Cable Connection)	75
Energy Saver function	77
Sleep and Auto Sleep	77
Quick Setup Wizard	79
Installing Software	81
Software on DVD (Windows)	81
Installing Software in Windows	82
Uninstalling the Software	88
Installing Software in Mac Computer	89
Setting TWAIN Driver	91
Setting WIA Driver	93
Checking the Counter	94
Additional Preparations for the Administrator	95
Sending Documents to a PC	95
Strengthening the Security	95
Command Center RX	97
Accessing Command Center RX	98
Changing Security Settings	99
Changing Device Information	101
E-mail Settings	103
Registering Destinations	107
Creating a New Custom Box	108
Printing a document stored in a Custom Box	109
Transferring Data from Our Other Products	111
Migrating the Address Book	111
3 Preparation before Use	115
Loading Paper	116
Precaution for Loading Paper	117
Loading in the Cassettes	118
Loading Paper in the Multi Purpose Tray	121
Specifying Paper Size and Media Type	124
Paper Stopper	126
Preparation for Sending a Document to a Shared Folder in a PC	127
Making a note of the computer name and full computer name	127
Making a note of the user name and domain name	128
Creating a Shared Folder, Making a Note of a Shared Folder	129
Configuring Windows Firewall	133
Registering Destinations in the Address Book	137
Adding a Destination (Address Book)	137
Adding a Destination on One Touch Key (One Touch Key)	142
4 Printing from PC	144
Printing from PC	145
Printing on Non-standard Sized Paper	147
Printer Driver Print Settings Screen	148
Printer Driver Help	149
Changing the Default Printer Driver Settings (Windows 7)	149
Canceling Printing from a Computer	149
Printing by AirPrint	150
Printing by Google Cloud Print	151
Printing Data Saved on the Printer	152
Specifying the Job Box from a Computer and Storing the Job	152
Printing Documents from Private Print Box	153
Printing Document from Stored Job Box	155
Printing Document from Quick Copy Box	157
Printing Document from Proof and Hold Box	159
Status Monitor	161
Accessing the Status Monitor	161
Exiting the Status Monitor	161
Status Monitor Display	161
5 Operation on the Machine	165
Loading Originals	166
Placing Originals on the Platen	166
Loading Originals in the Document Processor	167
Checking the Equipment's Serial Number	169
Favorites	170
Registering Favorite	171
Recalling Favorite	173
Editing and Deleting Favorite	174
Application	175
Installing Applications	175
Using Applications	176
Uninstalling Applications	177
Registering Shortcuts	178
Adding Shortcuts	178
Editing and Deleting Shortcuts	179
Copying	180
Basic Operation	180
Canceling Jobs	181
Sending	182
Basic Operation	183
Specifying Destination	184
Checking and Editing Destinations	189
Confirmation Screen of Destinations	190
Recall	191
Send to Me (E-mail)	191
Sending to Different Types of Destinations (Multi Sending)	192
Canceling Sending Jobs	193
WSD Scan	194
Scanning using TWAIN or WIA	196
Scanning with File Management Utility	197
How to use the FAX Function	198
What is Document Box?	199
Basic Operation for Document Box	200
Using a Custom Box	201
Creating a New Custom Box	201
Editing and Deleting Custom Box	203
Storing Documents	204
Printing Documents	205
Editing Documents	206
Deleting Documents	207
Printing Documents Stored in Removable USB Memory	208
Saving Documents to USB Memory (Scan to USB)	210
Check the USB Memory Information	211
Removing USB Memory	212
Using the Manual Stapler	213
6 Using Various Functions	214
Functions Available on the Machine	215
Copy	215
Send	217
Custom Box (Printing)	219
Removable Memory (Store File, Printing Documents)	220
Functions	222
Original Size	222
Paper Selection	223
Original Orientation	224
Mixed Size Originals	225
Collate	225
Density	225
Original Image	226
EcoPrint	227
Color Selection	227
Color Balance	228
Hue Adjustment	229
Sharpness	230
Contrast	230
Background Density Adj. (Background Density Adjustment)	231
Saturation	231
Prevent Bleed-thru	232
Zoom	232
Combine	234
Duplex	236
Continuous Scan	237
Job Finish Notice	238
File Name Entry	238
Priority Override	239
Quiet Mode	239
Skip Blank Page	239
Duplex (2-sided Original)	240
Sending Size	241
File Format	242
File Separation	245
Scan Resolution	245
E-mail Subject/Body	245
FTP Encrypted TX	246
Delete after Printed	246
Storing Size	247
Encrypted PDF Password	247
JPEG/TIFF Print	248
XPS Fit to Page	248
7 Status/Job Cancel	249
Checking Job Status	250
Details of the Status Screens	251
Checking Detailed Information of Jobs	255
Checking Job History	256
Checking the Detailed Information of Histories	257
Sending the Log History	257
Job Operation	258
Pause and Resumption of Jobs	258
Canceling of Jobs	258
Device/Communication	259
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	260
8 Setup and Registration (System Menu)	261
System Menu	262
Operation Method	262
System Menu Settings	263
Language	265
Report	265
User Property	267
Cassette/MP Tray Settings	268
Common Settings	270
Home	279
Copy	279
Send	280
Document Box	281
FAX	281
Application	281
Internet	282
Address Book/One Touch	282
User Login/Job Accounting	283
Printer	283
System/Network	286
Date/Timer/Energy Saver	297
Adjustment/Maintenance	299
9 User Authentication and Accounting (User Login, Job Accounting)	301
Overview of User Login Administration	302
Enabling User Login Administration	303
Setting User Login Administration	304
Authentication Security	304
Adding a User (Local User List)	305
Changing User Properties	308
User Login Administration for Printing	312
To Manage the Users to Scan Using TWAIN	314
To Manage the Users to Scan Using WIA	315
To Manage the Users that Send Faxes from a PC	316
Local Authorization	317
Group Authorization Settings	318
Guest Authorization Set.	321
Obtain NW User Property	324
Simple Login Settings	326
ID Card Settings	329
Using User Login Administration	330
Login/Logout	330
Overview of Job Accounting	331
Enabling Job Accounting	332
Job Accounting Access	333
Setting an Account	334
Adding an Account	334
Restricting the Use of the Machine	335
Editing an Account	336
Deleting an Account	337
Job Accounting for Printing	338
Job Accounting for Scan Using TWAIN	339
Job Accounting for Scan Using WIA	340
Job Accounting for the FAX Transmitted from a Computer	341
Configuring Job Accounting	342
Default Setting	342
Counting the Number of Pages Printed	343
Print Accounting Report	344
Using Job Accounting	345
Login/Logout	345
Unknown ID Job	346
10 Troubleshooting	347
Regular Maintenance	348
Cleaning	348
Toner Container Replacement	350
Waste Toner Box Replacement	354
Replacing Staples	356
Troubleshooting	357
Solving Malfunctions	357
Responding to Messages	363
Adjustment/Maintenance	375
Clearing Paper Jams	381
Clearing a Staple Jam	395
11 Appendix	396
Optional Equipment	397
Overview of Optional Equipment	397
Optional Applications	404
Character Entry Method	406
Entry Screens	406
Entering Characters	408
Paper	409
Basic Paper Specifications	409
Choosing the Appropriate Paper	410
Special Paper	413
Specifications	417
Machine	417
Copy Functions	419
Printer Functions	419
Scanner Functions	420
Document Processor	420
Paper Feeder (500-sheet) (Option)	421
Manual Stapler	421
Glossary	422