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Index cookies (continued) Unrecognized Programs report and 84 create account enrollment key (SecurityCenter) 63 device groups (vulnerability scanning) 153 group administrators (SecurityCenter) 50 groups of client computers (SecurityCenter) 48 policies (SecurityCenter) 55 custom connections configuring IP addresses for 100 configuring port assignments for 99 IP addresses and 93 overview 91 Prompt mode and 91 standard assignments for system service ports 94 system service ports and 94 customization (browser protection) messages for blocked sites 123 customization (SecurityCenter) listings and reports 39 widgets 42 D Dashboard page overview 40 tasks accessible from 42 using 42 widgets, using 42 DAT files default file types for scans and 76 defined 12 EXTRA.DAT 28 outbreak DAT 28 overview 17 updates, troubleshooting 34 default group, overview 47 policy assignments 52 policy settings, initial 52 policy, changing 55 Default Group 47 delete approved programs (virus and spyware protection) 78 client computers (SecurityCenter) 45 devices and device groups (vulnerability scanning) 154 domains to scan (vulnerability scanning) 150 duplicate computers (SecurityCenter) 60 excluded files and folders (virus and spyware protection) 77 group administrators (SecurityCenter) 50 groups of client computers (SecurityCenter) 48 IP addresses for custom connections 100 logo for reports (SecurityCenter) 58 policies (SecurityCenter) 55 widgets on Dashboard page (SecurityCenter) 42 Delete Failed status, Potentially Unwanted Programs Viewer 80 demos, viewing 65 details, view detections (email server protection, Microsoft Exchange) 142 detections (virus and spyware protection) 82 potentially unwanted programs (virus and spyware protection) 83, 102 unrecognized Internet applications (firewall protection) 83, 102 detection definition files, See DAT files Detection History report 85 detections (email protection) quarantined messages 134 reports, viewing 135 statistics, viewing 135 detections (email server protection, Microsoft Exchange) types 137 viewing 142 detections (firewall protection) blocked events 98 inbound communications, managing 98 inbound communications, overview 90 Inbound Events Blocked by Firewall report 103, 105 Internet applications, managing 98 Internet applications, overview 92 popup prompts 92 recommendations for managing 105 Unrecognized Programs report 104 viewing report 83, 102 detections (virus and spyware protection) cookies 73, 79, 80 Detection History report 85 Detections report 83 overview 70 popup prompts 70, 87 potentially unwanted programs 70 quarantined items, managing 81 recommendations for managing 85 registry keys 73, 79, 80 response to 70 spyware, managing 80 Unrecognized Programs report 84 viewing report 82, 83, 102 Detections report 82, 83 devices (vulnerability scanning) adding, to scan 151 discovering, to scan 150 moving to and from groups 153 types to scan 148 disable browser protection, at client computer 117 browser protection, by policy 117 firewall protection 102 on-access scanning 76 spyware protection 78 164 McAfee Total Protection Service 5.1.5 Product Guide

Section	Page
Contents	3
Preface	9
About this guide	9
Audience	9
Conventions	9
Finding product documentation	10
1 Introducing Total Protection Service	11
How Total Protection Service works	12
Types of protection	13
Additional features with specific versions	13
Core product strengths	14
New features for this release	15
The role of the client software	17
Updates to the client software	17
Overview of update methods	17
Simple updates through direct connections	18
Updates using Rumor technology	19
Updates through relay servers	19
Management with the SecurityCenter	19
Create user groups	21
Customize policies	22
Check reports	24
2 Using the Client Software	25
How to access the client software	25
About the icon	26
About the console	27
Types of client software updates	28
Terminal server support	29
Specifying when computers check for updates	29
Updating client computers manually	30
Disabling updates for non-logged on users	30
Performing setup and maintenance tasks	31
Testing virus protection	31
Changing the language for the software	31
Logging on as a site administrator	31
Configuring notifications	32
Configuring what users see	32
Uninstalling the client software	33
Frequently asked questions	34
Error messages	34
3 Using the SecurityCenter	37
The SecurityCenter	37
Logging on to the SecurityCenter	38
Accessing data on SecurityCenter pages	39
Protection status at a glance	40
Viewing protection at a glance	42
Working with widgets	42
Management of client computers	43
Working with computers	45
Working with an individual computer	46
Management of computer groups	47
Working with groups	48
Management of group administrators	48
Working with group administrators	50
Management of security policies	51
McAfee Default policy	52
Working with policies	55
Generation of security reports	56
Scheduling reports	58
Adding your logo to reports	58
Computer Profiles report	59
Duplicate Computers report	60
Managing your account	61
Configuring your account profile	61
Signing up for email notifications	61
Viewing and updating subscription information	62
Buying and renewing subscriptions and licenses	62
Locating or creating keys for your account	63
Merging accounts	64
Downloading tools and utilities	64
Getting assistance	65
Frequently asked questions about the SecurityCenter	66
Questions about reporting	66
Questions about adding, renewing, and moving licenses	67
4 Using Virus and Spyware Protection	69
How detections are handled	70
Spyware protection mode and detections	70
Use learn mode to discover programs	71
Types of scans	71
On-access (automatic) scans	72
On-demand scans	72
Email scans	73
Spyware scans	73
Scanning on client computers	74
Scanning on demand from the console	74
Scanning on demand from Windows Explorer	75
Scanning email on client computers	75
Viewing the progress of scheduled scans	75
Enabling and disabling on-access scanning	76
Configuring scanning policy options	76
Scheduling a scan	76
Enabling optional types of virus scans	76
Excluding files and folders from virus scans	77
Selecting spyware scanning options	78
Approving and unapproving programs in a policy	78
Managing detections	79
Viewing scan results on client computers	79
Managing potentially unwanted programs on client computers	80
Viewing quarantined files on client computers	81
Viewing user-approved programs and applications	81
Viewing threats detected on the account	82
Viewing unrecognized programs detected on the account	83
Reports for virus and spyware protection	83
Detections report	83
Unrecognized Programs report	84
Detection History report	85
Best practices (virus and spyware protection)	85
Frequently asked questions	87
Error messages	87
5 Using Firewall Protection	89
Connection type and detections of incoming communications	90
Custom connections	91
Firewall protection mode and detections of unknown applications	92
Use learn mode to discover Internet applications	93
The role of IP addresses	93
The role of system service ports	94
Standard assignments for system service ports	94
Firewall configuration	95
Interaction between user and administrator policy settings	97
Configuring policy options	97
Selecting general firewall settings	97
Configuring options for Internet applications	98
Tracking blocked communications	98
Configuring custom connections	99
Configuring system services and port assignments	99
Configuring IP addresses	100
Installing and enabling firewall protection at the policy level	101
Installing firewall protection during policy updates	101
Enabling and disabling firewall protection	102
Managing detections	102
Viewing unrecognized programs detected on the account	102
Viewing user-approved programs and applications	103
Viewing blocked communications	103
Reports for firewall protection	104
Unrecognized Programs report	104
Inbound Events Blocked by Firewall report	105
Best practices (firewall protection)	105
Frequently asked questions	106
Questions about policies	107
Questions about general firewall protection	107
6 Using Browser Protection and Web Filtering	109
Browser protection features	109
How safety ratings are compiled	110
Safety icons and balloons protect during searches	111
Using site safety balloons	111
Testing communication problems	111
SiteAdvisor menu protects while browsing	112
Using the SiteAdvisor menu	113
Safety reports provide details	113
Viewing safety reports	115
Information that browser protection sends to McAfee	115
Installing browser protection during policy updates	116
Web filtering features	116
Enabling and disabling browser protection via policy	117
Enabling and disabling browser protection at the client computer	117
Block and warn sites by safety ratings	118
Blocking or warning site access based on safety ratings	119
Blocking or warning file downloads based on safety ratings	119
Blocking phishing pages	120
Block and warn sites by content	120
Blocking or warning site access based on content	121
Authorize and prohibit sites by URL or domain	121
How site patterns work	122
Adding authorized and prohibited sites	123
Customizing messages for users	123
Viewing browsing activity	124
Web Filtering report	125
Best practices (browser protection)	126
Frequently asked questions	127
7 Using SaaS Email Protection	129
Core SaaS email protection features	129
Additional SaaS email protection services	130
The SaaS email protection widget and portal	131
Account activation and setup	132
Activating and setting up your account	133
Accessing the SaaS email protection portal	133
Configuring policy settings for SaaS email protection	134
Checking quarantined messages	134
Reports and statistics for email protection	135
Viewing email activity for the week	135
Viewing reports	135
Getting more information	135
8 Using Email Server Protection	137
Email server protection features	137
The installation and setup process	139
Installing email server protection	139
The email server protection widget and management console	140
Management of email server protection	141
Checking notifications and action items	141
Viewing detection and status information	142
Accessing the management console on the server	143
Where to find more information	144
9 Using Vulnerability Scanning	145
Vulnerability scanning features	145
The vulnerability scanning widget and portal	146
Accessing the vulnerability scanning portal	147
Overview of scanning process	148
Types of devices to scan	148
Types of scans	149
Managing scan devices	150
Discovering IP addresses in a domain	150
Discovering IP addresses in a network	150
Adding devices to scan	151
Configuring devices to accept scans	152
Creating device groups	153
Changing device groups	153
Deleting devices	154
Performing scans	154
Starting a scan	154
Scheduling scans for devices	155
How detections are reported	156
Viewing scan results	156
Viewing results for audit scans	157
Viewing results for DNS discovery on domains	157
Viewing results for network discovery scans	158
Frequently asked questions	158
Error messages	160
Index	161
A	161
B	161
C	162
D	164
E	165
F	166
G	166
H	167
I	167
K	167
L	167
M	167
N	168
O	168
P	168
Q	169
R	170
S	170
T	172
U	172
V	173

Match case Limit results 1 per page

(continued)

Unrecognized Programs report and

create

account enrollment key (SecurityCenter)

device groups (vulnerability scanning)

153

group administrators (SecurityCenter)

groups of client computers (SecurityCenter)

policies (SecurityCenter)

custom connections

configuring IP addresses for

100

configuring port assignments for

IP addresses and

overview

Prompt mode and

standard assignments for system service ports

system service ports and

customization (browser protection)

messages for blocked sites

123

customization (SecurityCenter)

listings and reports

widgets

Dashboard page

overview

tasks accessible from

using

widgets, using

DAT files

default file types for scans and

defined

EXTRA.DAT

outbreak DAT

overview

updates, troubleshooting

default

group, overview

policy assignments

policy settings, initial

policy, changing

Default Group

delete

approved programs (virus and spyware protection)

client computers (SecurityCenter)

devices and device groups (vulnerability scanning)

154

domains to scan (vulnerability scanning)

150

duplicate computers (SecurityCenter)

excluded files and folders (virus and spyware protection)

group administrators (SecurityCenter)

groups of client computers (SecurityCenter)

IP addresses for custom connections

100

logo for reports (SecurityCenter)

policies (SecurityCenter)

widgets on Dashboard page (SecurityCenter)

Delete Failed status, Potentially Unwanted Programs Viewer

demos, viewing

details, view

detections (email server protection, Microsoft Exchange)

142

detections (virus and spyware protection)

potentially unwanted programs (virus and spyware

protection)

102

unrecognized Internet applications (firewall protection)

102

detection definition files, See DAT files

Detection History report

detections (email protection)

quarantined messages

134

reports, viewing

135

statistics, viewing

135

detections (email server protection, Microsoft Exchange)

types

137

viewing

142

detections (firewall protection)

blocked events

inbound communications, managing

inbound communications, overview

Inbound Events Blocked by Firewall report

103

105

Internet applications, managing

Internet applications, overview

popup prompts

recommendations for managing

105

Unrecognized Programs report

104

viewing report

102

detections (virus and spyware protection)

Detection History report

Detections report

overview

popup prompts

potentially unwanted programs

quarantined items, managing

recommendations for managing

registry keys

response to

spyware, managing

Unrecognized Programs report

viewing report

102

Detections report

devices (vulnerability scanning)

adding, to scan

151

discovering, to scan

150

moving to and from groups

153

types to scan

148

disable

browser protection, at client computer

117

browser protection, by policy

117

firewall protection

102

on-access scanning

spyware protection

Index

164

McAfee Total Protection Service 5.1.5 Product Guide