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Index sort listings in SecurityCenter 39 spyware protection advanced options 78 approved programs 78 detections, viewing 80 enabling and disabling 78 protection mode, configuring 78 protection mode, defined 70 response to detections 70, 73, 78 status icon and 26 status emails signing up for 61 subscriptions purchasing and renewing 62 trial, starting 42, 62 viewing 62 support, contacting 65 system service ports configuring 99 custom connections and 94 overview 94 standard assignments for 94 system services, See system service ports T tabs in SecurityCenter, overview 37 tasks running in background 34 technical support, contacting 65 Technical Support, finding product information 10 terminal servers disabling updates for 28 support for 29 test for communication problems (browser protection) 111, 127 test for virus protection feature 31 threat detection definition files, See DAT files threats browsers and safety ratings 110 toolbar, SiteAdvisor, displaying 112 trial subscriptions, starting 42, 62 troubleshooting incomplete scan (vulnerability scanning) 152, 160 troubleshooting (browser protection) communication problems 111, 127 troubleshooting (client software) online help 34 proxy servers and updates 34 updates 34 troubleshooting (email server protection, Microsoft Exchange) requirements for opening management console 143 troubleshooting (firewall protection) firewall, Windows 107 Internet Explorer 107 troubleshooting (firewall protection) (continued) popup prompts 107 troubleshooting (general) cloned systems 66 computers missing from reports 66 licenses, adding, moving, and renewing 67 reports 66 troubleshooting (virus and spyware protection) on-access scans 87 popup prompts 87 windows open, not visible 34 Trusted network connection type 90 types of protection, overview 13 U Uninstall utility, downloading 64 uninstallation utilities, downloading 64 unknown Internet applications (firewall protection) how detections are handled 92 managing detections 98 unrecognized programs See also potentially unwanted programs how detections are handled 70 unrecognized programs (firewall protection) how detections are handled 92 managing detections 98 Unrecognized Programs report learn mode and 71, 93 overview 84, 104 viewing 83, 102 Untrusted network connection type 90 update account data for site administrator 61 MX records 133 update server, unable to connect to 34 updates automatic 28 CHAP or NTML proxy and 28, 34 content of updates 17 disabling, for non-logged-on users 30 fast user switching and 28 frequency 29 Internet Independent Updating 19 methods, illustrated 17 non-logged-on users and 28 on-demand (manual) 28, 30 overview of 28 proxy servers and 28, 34 relay servers and 19 Rumor technology 19 Temp folder and 34 troubleshooting 34 unable to connect to server 34 172 McAfee Total Protection Service 5.1.5 Product Guide

Section	Page
Contents	3
Preface	9
About this guide	9
Audience	9
Conventions	9
Finding product documentation	10
1 Introducing Total Protection Service	11
How Total Protection Service works	12
Types of protection	13
Additional features with specific versions	13
Core product strengths	14
New features for this release	15
The role of the client software	17
Updates to the client software	17
Overview of update methods	17
Simple updates through direct connections	18
Updates using Rumor technology	19
Updates through relay servers	19
Management with the SecurityCenter	19
Create user groups	21
Customize policies	22
Check reports	24
2 Using the Client Software	25
How to access the client software	25
About the icon	26
About the console	27
Types of client software updates	28
Terminal server support	29
Specifying when computers check for updates	29
Updating client computers manually	30
Disabling updates for non-logged on users	30
Performing setup and maintenance tasks	31
Testing virus protection	31
Changing the language for the software	31
Logging on as a site administrator	31
Configuring notifications	32
Configuring what users see	32
Uninstalling the client software	33
Frequently asked questions	34
Error messages	34
3 Using the SecurityCenter	37
The SecurityCenter	37
Logging on to the SecurityCenter	38
Accessing data on SecurityCenter pages	39
Protection status at a glance	40
Viewing protection at a glance	42
Working with widgets	42
Management of client computers	43
Working with computers	45
Working with an individual computer	46
Management of computer groups	47
Working with groups	48
Management of group administrators	48
Working with group administrators	50
Management of security policies	51
McAfee Default policy	52
Working with policies	55
Generation of security reports	56
Scheduling reports	58
Adding your logo to reports	58
Computer Profiles report	59
Duplicate Computers report	60
Managing your account	61
Configuring your account profile	61
Signing up for email notifications	61
Viewing and updating subscription information	62
Buying and renewing subscriptions and licenses	62
Locating or creating keys for your account	63
Merging accounts	64
Downloading tools and utilities	64
Getting assistance	65
Frequently asked questions about the SecurityCenter	66
Questions about reporting	66
Questions about adding, renewing, and moving licenses	67
4 Using Virus and Spyware Protection	69
How detections are handled	70
Spyware protection mode and detections	70
Use learn mode to discover programs	71
Types of scans	71
On-access (automatic) scans	72
On-demand scans	72
Email scans	73
Spyware scans	73
Scanning on client computers	74
Scanning on demand from the console	74
Scanning on demand from Windows Explorer	75
Scanning email on client computers	75
Viewing the progress of scheduled scans	75
Enabling and disabling on-access scanning	76
Configuring scanning policy options	76
Scheduling a scan	76
Enabling optional types of virus scans	76
Excluding files and folders from virus scans	77
Selecting spyware scanning options	78
Approving and unapproving programs in a policy	78
Managing detections	79
Viewing scan results on client computers	79
Managing potentially unwanted programs on client computers	80
Viewing quarantined files on client computers	81
Viewing user-approved programs and applications	81
Viewing threats detected on the account	82
Viewing unrecognized programs detected on the account	83
Reports for virus and spyware protection	83
Detections report	83
Unrecognized Programs report	84
Detection History report	85
Best practices (virus and spyware protection)	85
Frequently asked questions	87
Error messages	87
5 Using Firewall Protection	89
Connection type and detections of incoming communications	90
Custom connections	91
Firewall protection mode and detections of unknown applications	92
Use learn mode to discover Internet applications	93
The role of IP addresses	93
The role of system service ports	94
Standard assignments for system service ports	94
Firewall configuration	95
Interaction between user and administrator policy settings	97
Configuring policy options	97
Selecting general firewall settings	97
Configuring options for Internet applications	98
Tracking blocked communications	98
Configuring custom connections	99
Configuring system services and port assignments	99
Configuring IP addresses	100
Installing and enabling firewall protection at the policy level	101
Installing firewall protection during policy updates	101
Enabling and disabling firewall protection	102
Managing detections	102
Viewing unrecognized programs detected on the account	102
Viewing user-approved programs and applications	103
Viewing blocked communications	103
Reports for firewall protection	104
Unrecognized Programs report	104
Inbound Events Blocked by Firewall report	105
Best practices (firewall protection)	105
Frequently asked questions	106
Questions about policies	107
Questions about general firewall protection	107
6 Using Browser Protection and Web Filtering	109
Browser protection features	109
How safety ratings are compiled	110
Safety icons and balloons protect during searches	111
Using site safety balloons	111
Testing communication problems	111
SiteAdvisor menu protects while browsing	112
Using the SiteAdvisor menu	113
Safety reports provide details	113
Viewing safety reports	115
Information that browser protection sends to McAfee	115
Installing browser protection during policy updates	116
Web filtering features	116
Enabling and disabling browser protection via policy	117
Enabling and disabling browser protection at the client computer	117
Block and warn sites by safety ratings	118
Blocking or warning site access based on safety ratings	119
Blocking or warning file downloads based on safety ratings	119
Blocking phishing pages	120
Block and warn sites by content	120
Blocking or warning site access based on content	121
Authorize and prohibit sites by URL or domain	121
How site patterns work	122
Adding authorized and prohibited sites	123
Customizing messages for users	123
Viewing browsing activity	124
Web Filtering report	125
Best practices (browser protection)	126
Frequently asked questions	127
7 Using SaaS Email Protection	129
Core SaaS email protection features	129
Additional SaaS email protection services	130
The SaaS email protection widget and portal	131
Account activation and setup	132
Activating and setting up your account	133
Accessing the SaaS email protection portal	133
Configuring policy settings for SaaS email protection	134
Checking quarantined messages	134
Reports and statistics for email protection	135
Viewing email activity for the week	135
Viewing reports	135
Getting more information	135
8 Using Email Server Protection	137
Email server protection features	137
The installation and setup process	139
Installing email server protection	139
The email server protection widget and management console	140
Management of email server protection	141
Checking notifications and action items	141
Viewing detection and status information	142
Accessing the management console on the server	143
Where to find more information	144
9 Using Vulnerability Scanning	145
Vulnerability scanning features	145
The vulnerability scanning widget and portal	146
Accessing the vulnerability scanning portal	147
Overview of scanning process	148
Types of devices to scan	148
Types of scans	149
Managing scan devices	150
Discovering IP addresses in a domain	150
Discovering IP addresses in a network	150
Adding devices to scan	151
Configuring devices to accept scans	152
Creating device groups	153
Changing device groups	153
Deleting devices	154
Performing scans	154
Starting a scan	154
Scheduling scans for devices	155
How detections are reported	156
Viewing scan results	156
Viewing results for audit scans	157
Viewing results for DNS discovery on domains	157
Viewing results for network discovery scans	158
Frequently asked questions	158
Error messages	160
Index	161
A	161
B	161
C	162
D	164
E	165
F	166
G	166
H	167
I	167
K	167
L	167
M	167
N	168
O	168
P	168
Q	169
R	170
S	170
T	172
U	172
V	173

Match case Limit results 1 per page

sort

listings in SecurityCenter

spyware protection

advanced options

approved programs

detections, viewing

enabling and disabling

protection mode, configuring

protection mode, defined

response to detections

status

icon and

status emails

signing up for

subscriptions

purchasing and renewing

trial, starting

viewing

support, contacting

system service ports

configuring

custom connections and

overview

standard assignments for

system services, See system service ports

tabs in SecurityCenter, overview

tasks

running in background

technical support, contacting

Technical Support, finding product information

terminal servers

disabling updates for

support for

test for communication problems (browser protection)

111

127

test for virus protection feature

threat detection definition files, See DAT files

threats

browsers and safety ratings

110

toolbar, SiteAdvisor, displaying

112

trial subscriptions, starting

troubleshooting

incomplete scan (vulnerability scanning)

152

160

troubleshooting (browser protection)

communication problems

111

127

troubleshooting (client software)

online help

proxy servers and updates

updates

troubleshooting (email server protection, Microsoft Exchange)

requirements for opening management console

143

troubleshooting (firewall protection)

firewall, Windows

107

Internet Explorer

107

troubleshooting (firewall protection)

(continued)

popup prompts

107

troubleshooting (general)

cloned systems

computers missing from reports

licenses, adding, moving, and renewing

reports

troubleshooting (virus and spyware protection)

on-access scans

popup prompts

windows open, not visible

Trusted network connection type

types of protection, overview

Uninstall utility, downloading

uninstallation utilities, downloading

unknown Internet applications (firewall protection)

how detections are handled

managing detections

unrecognized programs