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Netgear R6250 User Manual - Page 18

NETGEAR genie App and Mobile genie App - problems

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R6250 Smart WiFi Router NETGEAR genie App and Mobile genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network. See the NETGEAR genie App User Manual for details about the genie apps. Retrieve wireless password About genie Menu Language Dashboard (Click to view details) Support Figure 6. genie app dashboard The genie app can help you with the following: • Automatically repair common wireless network problems. • Have easy access to router features like Live Parental Controls, guest access, Internet traffic meter, speed test, and more. The genie mobile app works on your iPhone, iPad, or Android phone: Phone status Log in to the router Search NETGEAR support Information about genie mobile app and the connected router Figure 7. genie mobile app home screen Getting Started 18

Section	Page
R6250 Smart WiFi Router	1
Contents	3
1. Hardware Setup	7
Unpack Your Router	8
Hardware Features	8
Front and Side Panel	9
Rear Panel	10
Label	11
Position Your Router	11
2. Getting Started	12
Router Setup Preparation	13
Use Standard TCP/IP Properties for DHCP	13
Gather ISP Information	13
Wireless Devices and Security Settings	13
Types of Logins and Access	13
NETGEAR genie Setup	14
Use NETGEAR genie After Installation	15
Upgrade the Firmware	15
Dashboard (Basic Home Screen)	16
Join Your Wireless Network	17
Manual Method	17
Wi-Fi Protected Setup (WPS) Method	17
NETGEAR genie App and Mobile genie App	18
3. Basic Settings	19
Internet Setup	20
Internet Setup Screen Fields	21
Parental Controls	22
Basic Wireless Settings	24
Wireless Settings Screen Fields	26
Change the Wireless Security Option	27
Set Up a Guest Network	28
View Attached Devices	29
4. Advanced Home Settings	30
NETGEAR genie Advanced Home Screen	31
Internet Connection Setup Wizard	31
WAN Setup	32
Default DMZ Server	33
Change the MTU Size	34
LAN Setup	35
LAN Setup Screen Settings	36
The Role of the Router as a DHCP Server	37
Address Reservation	38
WPS Wizard for WiFi Connections	38
Quality of Service (QoS) Setup	39
WMM QoS for Wireless Multimedia Applications	39
Set Up QoS for Internet Access	40
5. USB Storage	44
Connect a USB Storage Device to the Router	45
Safely Remove a USB Drive	45
Access the USB Storage Device	45
File-Sharing Scenarios	47
Share Photos	47
Store Files in a Central Location for Printing	48
Share Large Files over the Internet	48
View a USB Device Attached to the Router	49
USB Storage Device Network and Access Settings	50
Available Network Folders	51
Specify Approved USB Devices	53
6. ReadySHARE Printer	54
ReadySHARE Printer	55
USB Control Center Utility	59
Control Center Configuration	60
USB Printer	60
Scan with a Multifunction Printer	61
7. Security	62
Keyword Blocking of HTTP Traffic	63
Block Services (Port Filtering)	64
Port Triggering to Open Incoming Ports	65
Port Forwarding to Permit External Host Communications	66
How Port Forwarding Differs from Port Triggering	67
Set Up Port Forwarding to Local Servers	68
Add a Custom Service	68
Edit or Delete a Port Forwarding Entry	69
Set Up Port Triggering	70
Schedule Blocking	72
Security Event Email Notifications	73
8. Administration	75
Upgrade the Router Firmware	76
View Router Status	77
Router Information	77
Internet Port	77
Wireless Settings (2.4 GHz and 5 GHz)	80
View Logs of Web Access or Attempted Web Access	81
Manage the Configuration File	82
Back Up Settings	82
Restore Configuration Settings	82
Erase the Current Configuration Settings	82
Change the Password	83
Password Recovery	83
9. Advanced Settings	85
Advanced Wireless Settings	86
Control the Wireless Radio	86
Set Up a Wireless Schedule	87
Set up the Router in Bridge Mode	88
View or Change WPS Settings	90
Set Up a Wireless Access List by MAC Address	90
Wireless Access Point (AP)	92
Wireless Distribution System (WDS)	93
Set Up the Base Station	94
Set Up a Repeater	95
Dynamic DNS	97
Static Routes	98
Remote Management	99
Universal Plug and Play	101
IPv6	102
Requirements for Entering IPv6 Addresses	102
Auto Detect	103
IPv6 Auto Config	104
IPv6 6to4 Tunnel	105
IPv6 Pass Through	106
IPv6 Fixed	106
IPv6 DHCP	108
IPv6 PPPoE	109
Traffic Meter	111
10. Troubleshooting	113
Quick Tips	114
Sequence to Restart Your Network	114
Check Ethernet Cable Connections	114
Wireless Settings	114
Network Settings	114
Troubleshoot with the LEDs	115
Power LED Is Off or Blinking	115
Power LED Stays Amber	115
LEDs Never Turn Off	116
Internet or Ethernet Port LEDs Are Off	116
WiFi LED Is Off	116
Cannot Log In to the Router	116
Cannot Access the Internet	117
Troubleshoot PPPoE	118
Troubleshoot Internet Browsing	119
Changes Not Saved	119
Wireless Connectivity	119
Wireless Signal Strength	120
Troubleshoot Your Network Using the Ping Utility	120
Test the LAN Path to Your Router	120
Test the Path from Your Computer to a Remote Device	121
A. Supplemental Information	122
Factory Settings	123
Technical Specifications	125