Nokia E7-00 User Guide - Page 128

Troubleshooting, If your device stops responding, Restore original settings - factory reset

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128 Troubleshooting Troubleshooting If your device stops responding Reboot your device. Press and hold the power key for about 8 seconds. The device vibrates three times and switches off. To switch your device on again, press the power key . No content, such as contacts or messages, is deleted. Restore original settings If your device is not working properly, you can reset some settings to their original values. 1 End all active calls and connections. 2 Select Menu > Settings and Phone > Phone management > Factory settings > Restore. 3 Enter the lock code. This does not affect documents or files stored on your device. After restoring the original settings, the device switches off, and then on again. This may take longer than usual. What to do when the memory is full? If either of the following messages is displayed when you are deleting several items at the same time, delete items one by one, beginning with the smallest items: • Not enough memory to perform operation. Delete some data first. • Memory low. Delete some data from phone memory. Move data you want to keep to the mass memory or to a compatible computer. If possible, install applications to the mass memory, rather than the device memory. Message indicator blinking Q: Why is the message indicator blinking in the home screen? A: The maximum number of messages are stored on your device. Delete some messages. The number of messages that can be stored on the SIM card is considerably lower than the number that can be stored in the device memory. You can use Nokia Ovi Suite to save messages to a compatible computer.

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Troubleshooting
If your device stops responding
Reboot your device. Press and hold the power key
for about 8 seconds. The device
vibrates three times and switches off. To switch your device on again, press the power
key
.
No content, such as contacts or messages, is deleted.
Restore original settings
If your device is not working properly, you can reset some settings to their original
values.
1
End all active calls and connections.
2
Select
Menu
>
Settings
and
Phone
>
Phone management
>
Factory settings
>
Restore
.
3
Enter the lock code.
This does not affect documents or files stored on your device.
After restoring the original settings, the device switches off, and then on again. This
may take longer than usual.
What to do when the memory is full?
If either of the following messages is displayed when you are deleting several items at
the same time, delete items one by one, beginning with the smallest items:
•
Not enough memory to perform operation. Delete some data first.
•
Memory low. Delete some data from phone memory.
Move data you want to keep to the mass memory or to a compatible computer. If
possible, install applications to the mass memory, rather than the device memory.
Message indicator blinking
Q: Why is the message indicator blinking in the home screen?
A: The maximum number of messages are stored on your device. Delete some messages.
The number of messages that can be stored on the SIM card is considerably lower than
the number that can be stored in the device memory. You can use Nokia Ovi Suite to
save messages to a compatible computer.
128
Troubleshooting