Palm 1065NA User Guide - Page 317

TROUBLESHOOTING 14 CHAPTER TIP You can also do a soft reset by removing the battery and reinserting it. DID YOU KNOW? If the phone or the Bluetooth® wireless technology feature was on before a reset, these automatically turn on after the reset. Performing a hard reset A hard reset erases all personal information, such as appointments, contacts, and tasks, as well as programs you have added, such as third-party software on your smartphone. Never do a hard reset without first trying a soft reset. You can restore previously synchronized information the next time you sync. IMPORTANT Synchronize to restore your Outlook data, such as Outlook email, Calendar, Contacts, Notes, and Tasks. You can use a backup and restore solution. Make sure it's an application that's approved by Palm, such as the one included on your smartphone. TIP Some third-party applications do not create a backup on your computer when you synchronize. If you do a hard reset, you may lose info in these applications and you need to reinstall the application on your smartphone after the hard reset. Please contact the application vendor to find out if your info is backed up during synchronization. DID YOU KNOW? When you synchronize after a hard reset, the source folder in My Documents changes from Treo My Documents to WM_your name. A hard reset can tell you whether a problem stems from your smartphone or from an application installed on it. If you do not experience the problem after you perform a hard reset, the problem may be related to software you installed. See Third-party applications for suggestions on diagnosing third-party software issues. 1 Synchronize your smartphone with your computer so that your smartphone applications and info can be restored by synchronizing again after you perform the hard reset. 2 Remove the back panel from your smartphone. R E S E T T I N G Y O U R S M A R T P H O N E 317