Palm 1065NA User Guide - Page 328

14 TROUBLESHOOTING CHAPTER Allow USB connections box is checked and click Connect. Windows Vista computer: Click Start > All Programs > Windows Mobile Device Center. Select Connect without setting up your device, and then select Connection settings. Make sure the Allow USB connections box is checked and click Connect. 5 On your smartphone, press Start , select Settings, select the Connections tab, and then select USB to PC . If the Enable advanced network functionality box is checked, uncheck it. If this box is currently unchecked, then check it. 6 Perform a soft reset (see Performing a soft reset). 7 Restart your computer and make sure the desktop sync software is running. 8 If problems persist and you're synchronizing through a USB hub, try connecting the USB cable to a different USB port or directly to your computer's built-in USB port. 9 If you're already synchronizing through a built-in USB port on the front of your computer, move the USB cable to a USB on the back of your computer if your computer has USB ports in both places. 10 Uninstall the desktop software that came with your smartphone, and then repeat the installation process (see Reinstalling the desktop software). 11 For a Windows XP computer only, delete the existing partnership between your smartphone and your computer and create a new one by doing the following steps in turn: • Disconnect your smartphone and your computer from the USB cable. • Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of your computer screen and select Open Microsoft ActiveSync. • Click File, and then click Delete Mobile Device. When asked to confirm, click Yes. • Connect your smartphone and your computer to the USB cable. • When the Synchronization Setup Wizard appears, follow the steps to 328 S Y N C H R O N I Z A T I O N