Palm 1065NA User Guide - Page 329

TROUBLESHOOTING 14 CHAPTER establish a sync relationship between your smartphone and your computer. 12 If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync may not work. For a Windows XP computer only, go to microsoft.com and search for the following topics to help with specific firewall setup situations: • ActiveSync USB Connection Troubleshooting Guide • ActiveSync with Sygate Personal Firewall • ActiveSync with TrendMicro PC-cillin Internet Security • ActiveSync with Norton Personal Firewall • ActiveSync with Zone Alarm Security Suite • ActiveSync with McAfee Personal Firewall • ActiveSync with Windows Firewall 13 Verify with your computer hardware vendor that your operating system supports your internal USB controller. Synchronization finishes but info doesn't appear where it should • With the included desktop sync software, your smartphone can synchronize with the root folders of Microsoft Office Outlook Contacts, Calendar, Tasks, and Notes (Outlook sold separately; a free trial version is available for download from your smartphone). If you want to synchronize with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook (right-click the addresses and select Add to Personal Address Book). • Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead. • If you're trying to sync offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, Notes, and Tasks to be available offline • For music files, update the library in Windows Media Player Mobile (see Working with libraries). • For pictures and videos, see Synchronizing your pictures, videos, and S Y N C H R O N I Z A T I O N 329